Meet the CloudTech24 team

As the Founder and CEO of CloudTech24, my role involves strategic planning, operational oversight, and a strong focus on sales and marketing. I believe in strong leadership, data-driven decision-making, and building scalable, high-performance teams.

Our core company values define how we operate, serve our clients, and work together as a team. They guide every decision we make and underpin our commitment to delivering secure, reliable, and exceptional IT and cybersecurity services.

In 2023, I relocated to Dubai to expand CloudTech24’s global footprint by launching a regional office. With 20 years of IT and cybersecurity experience in the UK, it has been exciting delivering our expertise and excellent customer service to new clients in the Middle East.

Outside of work, I enjoy time with my family and my dog, Luna. I have also developed a real passion for padel – when I’m not sidelined by injury!

I’ve been Chief Operating Officer at CloudTech24 for over eight years and have played a key role in its growth from a team of three people in 2018 to a business of 45 and growing today. During that time, we’ve achieved more than 25 times revenue growth while building a reputation for delivering high-quality managed IT and cyber security services.

My career began in sales and IT support before progressing into website hosting, technical pre-sales and leadership. That experience has given me a broad understanding of both the commercial and technical aspects of running a successful technology business.

As Chief Operating Officer for CloudTech24, I lead our operations, technical services and customer experience. I’ve helped shape our technology strategy, securing Microsoft Tier 1 Direct Partner status, Microsoft Modern Work Solutions Partner and Security designations, while maintaining our Google Workspace partnership and introducing new technologies that continue to strengthen our services.

I’m passionate about building high-performing teams, improving the way we work and using automation and AI to help businesses become more efficient, secure and resilient.

In my spare time, I enjoy playing 7-a-side football, keeping up with the latest tech and gadgets, and spending time with my two Maine Coon cats. I’m also a long-time Call of Duty fan, especially from the OG Verdansk and Rebirth Island days.

As Chief Information Security Officer at CloudTech24, I lead security strategy, governance and operational delivery. I help our clients’ executive teams make informed decisions about cyber risk. My role involves understanding how a customer’s business actually works, where the real risks sit, and what it takes to reduce them in a way that lasts, using existing capabilities wherever possible.

My background spans hands-on technical delivery and board-level advisory to clients across fintech, financial services, legal and other regulated industries. I also own our ISO 27001 programme and the ISMS behind it. As AI moves into everyday business use, I also ensure that our usage of AI aligns to best practise through governance and policy, and advise leadership and customers on safe adoption, aligning toward emerging standards such as ISO 42001 and the EU AI Act.

Outside of work, I’m a proud dad to two brilliant daughters and a lifelong LEGO enthusiast – if we’ve had a video call, chances are you’ve seen a few of my builds in the background. I’m also a passionate gamer and PC builder, a hobby I picked up in the early 2000s with my dad, who first sparked my interest in computers. Fun fact: back in the day, I was Europe’s #1 ranked Battlefield 1942 player – proof that my competitive streak goes way back!

I lead sales at CloudTech24, working closely with the leadership team to shape and execute our strategic growth plan. My role blends direct responsibility for revenue performance with building structured sales processes, coaching the team, and ensuring our approach drives measurable business outcomes.

With over 15 years of experience across cybersecurity, SaaS, and managed services, I specialise in sales leadership, managed security services, and value-based selling. I have a strong track record in helping SMB and mid-market organisations scale effectively by refining their go-to-market strategies and driving sustainable growth.

Career highlights include leading revenue expansion across EMEA, building high-performing sales teams, and securing major enterprise and mid-market agreements for both established vendors and emerging tech providers. Outside of work, I enjoy staying active through walking and cycling, spending time with my family, and pursuing continuous learning

I’m an Operations Manager responsible for ensuring the smooth and efficient running of day-to-day activities across multiple departments, including finance, HR, and operations. My role involves coordinating teams, streamlining processes, and supporting company-wide initiatives to maintain high performance and operational excellence.

With a foundation in project management, I’ve broadened my expertise to include HR, finance, customer service, compliance, data analysis, and logistics during my time at CT24. This diverse skillset allows me to take a holistic approach to problem-solving and contribute meaningfully across various business functions.

I’m proud to have earned my AAT qualification, progressed from a business admin role to Operations Manager, and celebrated six years with CT24 while expanding my team. Outside of work, I enjoy walking my black Labrador, cooking and baking, reading, Pilates, and spending quality time with my husband and teenage daughters—often over Lego builds or jigsaw puzzles.

As Head of Technical Services at CloudTech24 I oversee our Support, Infrastructure and Project operations. My role involves defining and implementing frameworks, processes and procedures to enable us to work as effectively and efficiently as we can for our clients.

I’ve worked in the IT industry for the past 20 years, holding a variety of technical roles before moving into leadership and governance. I specialise in service transformation, client experience and delivering high performing teams. In previous roles, I have built, scaled and delivered support offerings for global MSPs working across various markets. I am proud of the fact that my teams and I have won numerous industry awards along the way – a reflection of effort and great teamwork.

Outside of my workday, my family are my main focus. With a young daughter I don’t have a lot of spare time, but when I do, I enjoy playing football, cricket or a bit of padel these days as age and ability slips away!

As Service Delivery Manager, I oversee and enhance the daily operations of our service desk and technical teams, ensuring we deliver consistent, high-quality support. My role focuses on streamlining service delivery, improving performance, and maintaining a customer-first approach across all touchpoints.
My core strengths lie in man management, ticket management, and driving continuous improvement. I take pride in fostering a collaborative team culture and have successfully supported the progression of team members into new roles across the business. I’ve also led key initiatives in IT Service Management (ITSM) development, underpinned by my ITIL certification.
Outside of work, I’m passionate about football, enjoy playing padel, and love spending time with my family. Being a dad is one of my greatest joys.

As IT Operations Manager, I oversee project delivery, as well as the continual improvement of a wide range of technical services such as networking, endpoint monitoring, vulnerability remediation.

I enjoy working closely with the team, helping and supporting their development and growth in their respective technical areas.

Weekends and evenings, I like to spend time with my family, watching and playing ice hockey, gaming and improving my personal fitness levels.

As the Service Desk Team Lead at CloudTech24, I’m responsible for handling technical escalations and ensuring the smooth operation of our service desk. My role involves refining internal processes, supporting the team with complex issues, and making sure tickets are efficiently managed. I work closely with both clients and colleagues to maintain high service standards and deliver reliable cloud-based solutions.

My technical expertise lies in Microsoft 365, Entra, Intune, and our Remote Monitoring and Management (RMM) tools and I take pride in using them to resolve customer issues quickly and proactively. I hold certifications including the MS-102: Microsoft 365 Administrator and MD-102: Endpoint Administrator Associate, which reflect my commitment to staying current and capable in a fast-evolving tech landscape.

Outside of work, I’m a big history enthusiast and a self-proclaimed video game nerd. I’m currently diving into the world of Warhammer 40K and painting up a squad of orks!

As the Security Team Lead at CloudTech24, I get involved in a wide range of projects. One day it’s working through a live incident, the next it’s engineering work like building out our SIEM, onboarding new services, or taking clients through Cyber Essentials. I also contribute to our security policies and spend time mentoring the junior analysts, an aspect of my role I really value. We have an experienced and dedicated team of security experts – I hold both the Blue Team Level 1 (BTL1) and Microsoft’s AZ-900 certification.

The work I enjoy most is anything with a proper problem to solve. New engineering tasks, things that haven’t been built yet, the kind of stuff where you have to think it through rather than follow a runbook. That’s what keeps the job interesting for me.

Away from the desk I’m usually out in the garage with grease up to my elbows, slowly coaxing a rusty old Mazda MX-5 back to life. It’s slow going, but there’s something quite satisfying about fixing a problem you can actually see in front of you.

As Marketing Manager for CloudTech24 I am responsible for marketing strategy and planning, driving brand growth, improving stakeholder communication and audience engagement.
I am experienced in delivering multi-channel marketing campaigns, launching websites and leading re-brands that deliver measurable commercial results.
Outside work, I love to spend time in my garden growing vegetables and flowers from seed. I also love baking and to counteract the sweet treats I do pilates and ballet.

Adam leads our marketing strategy, specifically around social media, graphic design and positioning our cybersecurity and IT services to stand out in a competitive market. He focuses on delivering impactful campaigns, strengthening our digital presence, and ensuring consistent, high-quality messaging across all channels.

Outside of work, he’s passionate about the gym and enjoys exploring new restaurant experiences.

I am a Senior Account Manager at CloudTech24, I play a pivotal role in supporting both prospective and existing customers. My focus is on deeply understanding each client’s unique requirements and objectives, then crafting tailored solutions that align with their goals. I collaborate closely with all departments across the business to bring together the technical expertise needed to deliver comprehensive proposals and commercial agreements that drive real value.

With a broad understanding of CloudTech24’s full suite of services, I’m often one of the first points of contact for new clients. This enables me to quickly identify and refine what a business truly needs—whether it’s aligning with compliance frameworks, enhancing cybersecurity posture, or implementing full end-to-end IT support and licensing solutions. My strength lies in being a people person: I’m a great listener, highly adaptable, and thrive in fast-paced, multi-tasking environments.

One of my proudest achievements has been contributing to the growth of CloudTech24’s customer base and team. When I joined, we were a team of just 12 and I’ve had the privilege of working with some incredible companies from their very first interaction with us. Outside of work, I’m passionate about music and DJing—hosting a radio show on Freshshoundz Radio and performing at events and festivals alongside some of the biggest names in dance music. There’s nothing quite like seeing a crowd come alive to the music you’re playing.

As a Senior Account Manager at CloudTech24, I focus on understanding each client’s business challenges and growth objectives to deliver clear, practical solutions. With over 20 years of sales experience, I take a consultative approach—listening first, asking the right questions, and ensuring recommendations are aligned to your needs.
I am committed to identifying the most effective outcome, drawing on a strong network of trusted specialists where needed to support successful delivery.
Outside of work, I enjoy spending time with my family, exploring new places, and learning about history. A perfect day for me is a long dog walk followed by a cold glass of cider in a traditional pub.

As an Account Manager at CloudTech24, it is my responsibility to identify pain points and areas for growth with each client I meet, helping them strengthen their security posture and achieve their business objectives. I have over 7 years’ experience in Account Management, building strong client relationships and delivering tailored solutions that support long-term success.
On a more personal note, I love sport, specifically football and golf, as well as exploring new cities and countries.

I’m the Senior Customer Success Manager at CloudTech24 and have over a decade of experience in sales and IT solutions, focused on new business development and delivering tailored strategies that drive long-term value. I work closely with clients to understand their goals, coordinate with internal teams for seamless project delivery, and ensure ongoing satisfaction through strong relationship management.

My expertise lies in client consultation, process improvement, and strategic solution planning across diverse industries. I’m passionate about simplifying complex technical challenges and delivering scalable, forward-thinking solutions that align with business objectives. My experience working with global brands has shaped my ability to apply enterprise-level thinking to businesses of all sizes.

I hold a Management Development Programme certification, equipping me to lead change and align strategic goals with operational execution. Outside of work, I’m an avid traveller, gamer, and life coach for young professionals. I’m deeply interested in personal development and staying ahead of emerging tech trends.

As a Cloud Platform Engineer, I build and maintain resilient cloud infrastructure, as well as leading technology initiatives that enhance operational efficiency and scalability. I am an experienced project manager with expertise in systems optimisation. At CloudTech24, I focus on delivering robust IT solutions that support our clients’ business growth and mitigate risk.

The best aspects of my role are solving complex technical challenges and collaborating across departments to streamline processes and implement innovative tools.

In my free time, I love staying active and maintaining a healthy lifestyle, whether it’s weightlifting, cycling, or exploring new ways to move.

As a Senior Service Desk Engineer, I bring experience in delivering high‑quality technical support and ensuring smooth day‑to‑day operations. I specialise in troubleshooting complex issues, supporting users across a wide range of technologies, and maintaining a strong focus on customer satisfaction. With a proactive and detail‑oriented approach, I work closely with our teams to resolve incidents efficiently and continuously try to improve service delivery.
Outside of work, I enjoy watching and playing Football, Golf and Tennis, spending quality time with my family and German Shephard, and travelling.

As a Security Analyst, I focus on safeguarding digital environments through proactive threat monitoring, incident response, and phishing and spam email analysis. My role involves identifying and mitigating potential security threats before they escalate, ensuring the integrity and resilience of our systems and data.

My expertise lies in operational security and threat response, with a strong focus on incident handling, alert triage, and email security analysis. I work extensively with Endpoint Detection and Response (EDR) platforms and Security Information and Event Management (SIEM) tools to monitor, analyse, and respond to security events in real time.

Outside of work, I enjoy unwinding by binge-watching movies, TV series, and K-dramas. This hobby allows me to relax and recharge, bringing a balanced perspective to my professional life.

I’m an IT Support Engineer who enjoys solving technical challenges and helping users stay productive. I have experience supporting Microsoft 365, Active Directory, Windows, and networking, with a strong focus on troubleshooting and customer service.

I’m a collaborative team player who values continuous learning and takes pride in delivering reliable, efficient IT support. My goal is to provide high-quality solutions while continuously developing my technical skills and contributing to the success of the organization.

As an IT Support Engineer, I help keep technology running smoothly and support users with their day-to-day IT needs. I’m passionate about problem-solving, delivering great service, and making technology simple and accessible for everyone.

Outside of work, I enjoy exploring new places and going on road trips with my car. I’m also a big fan of gaming on both laptop and mobile, and I love unwinding with a good anime series. I stay active through sports and enjoy playing basketball, swimming, and cycling whenever I get the chance.

As an IT Operations Engineer, I am responsible for monitoring and maintaining critical IT infrastructure, including both servers and cloud environments. My role ensures that systems remain reliable, secure, and optimised to support business operations. With a strong foundation in network infrastructure and cloud management, I work to keep technology running smoothly and efficiently across the organisation.

My expertise lies in designing and managing robust network systems, with a particular focus on scalability and performance. One of my proudest accomplishments is independently building a network infrastructure to support over 100 users—a project that showcased both my technical skills and problem-solving abilities. I hold a CCNA (Cisco Certified Network Associate) certification, which reflects my commitment to continuous learning and professional development in the IT field.

Outside of work, I’m passionate about personal growth and creativity. I enjoy reading self-help books—The Subtle Art of Not Giving a Fck* by Mark Manson is a favorite—and regularly listen to thought-provoking podcasts like The Diary of a CEO and Simon Sinek’s talks. I also love singing, playing the guitar, and recently developed an interest in motorbiking, with plans to take on long-distance rides in the near future.

As a Service Desk Analyst 24/7 Technician, I provide first-line technical support to ensure smooth and uninterrupted IT operations around the clock. My role involves monitoring and responding to incidents and service requests, troubleshooting a wide range of hardware and software issues, and escalating more complex cases when needed. I’m committed to maintaining system uptime and consistently meeting service level agreements (SLAs) to deliver high-quality support during both business and non-business hours.

My technical expertise spans several key areas, including Windows operating systems, Microsoft 365 troubleshooting, Active Directory user account management, and remote desktop support. This broad skill set allows me to resolve issues efficiently and support users across various environments. I take pride in being a reliable and resourceful point of contact for technical assistance.

One of the accomplishments I’m most proud of is being part of such a dedicated and collaborative team. Working alongside talented professionals in a fast-paced environment has been both rewarding and motivating. I also hold certifications in Azure Fundamentals, Azure Data Fundamentals, and Microsoft 365 Certified: Fundamentals, which support my ongoing commitment to learning and delivering excellent service.

As a dedicated SOC Analyst, I specialise in managing security operations center (SOC) tickets and ensuring that organisations remain resilient against emerging cyber threats. My role involves continuous monitoring, threat detection, and rapid incident response to safeguard critical systems and data. With a strong focus on operational excellence, I contribute to maintaining a secure digital environment for the businesses I support.

One of my proudest achievements is transitioning into the cybersecurity field from a non-technical background. I began my professional journey as a call center agent and, through determination and continuous learning, successfully broke into the cybersecurity industry. Earning my BTL1 and SAL1 certifications has further solidified my expertise and commitment to professional growth in this dynamic field.

Outside of work, I enjoy a variety of hobbies. I play guitar, explore the depths through free diving, and immerse myself in the lore of Warhammer.

As a Sales Administrator at CloudTech24, with an experienced background in contract and sales support, I play a key role in supporting the sales lifecycle within a fast-paced managed IT and cybersecurity environment. I thrive on ensuring the smooth coordination between clients, account managers, and technical teams whilst maintaining high standards of accuracy and efficiency. My focus is to ensure that background operations such as contract renewals, and one-time quotes are delivered and managed smoothly with precision and ease whilst also enhancing customer experience through reliable, proactive service.
Outside of work I enjoy the gym, and long-walks with my dog (Otis, the chocolate Labradoodle). I also really enjoy attending country music concerts and baking – brownies are my favourite.

As a Senior Service Desk Engineer, I have strong experience supporting enterprise IT environments and delivering effective technical solutions to end users. I am confident managing incidents, troubleshooting a wide range of hardware and software issues, and ensuring systems and services remain operational with minimal disruption. I take pride in providing a professional and customer-focused service, while continuously looking for ways to improve efficiency, streamline processes, and support the wider team.
Outside of work, I enjoy watching and playing football and golf, keeping up with Formula 1, gaming, and spending quality time with my family. I also enjoy travelling and exploring new places whenever I can.

As an IT Projects Engineer, I specialise in supporting customers with their IT projects. My expertise spans a wide range of areas including low and high tenant administration, network configuration, and cyber security. I bring a diverse skill set and hands-on experience to every challenge.

One of my proudest achievements is earning the highest exam score and graduating with a Distinction* during my IT college education – an accomplishment that reflects my dedication and technical proficiency.

Outside of work, I enjoy building custom PCs and working on cars, combining creativity with engineering in both my professional and personal passions.

As a 24/7 Cloud Technician, I make sure the data keeps flowing, and the servers stay happy while the world sleeps.
When I’m not monitoring the cloud or logging miles on a run, I’m fuelling up on caffeine, capturing the streets through my camera lens, or hunting down the next great travel spot.

I’m an IT Support Technician, responsible for supporting onboarding and offboarding processes and ensuring smooth day-to-day technical operations. I work across a range of platforms to provide responsive, reliable support that keeps users connected and productive.

My technical expertise includes Microsoft 365, Google Workspace, Addigy, and Datto RMM. I hold a First-Class Honours degree in Cybersecurity & Forensic Computing, which underpins my strong foundation in IT security and systems management.

Outside of work, I enjoy playing tennis and volleyball, exploring new places through travel, and experimenting in the kitchen with cooking. These interests keep me active, curious, and always learning

As a Business Support and Accounts Administrator at CloudTech24, I play a key role in ensuring the smooth operation of our day-to-day accounting processes. Since joining the team in 2022, I’ve been responsible for managing invoicing, handling financial tasks, and serving as a reliable point of contact for staff queries related to accounts. My attention to detail and commitment to accuracy help keep our financial operations running efficiently.

I’m currently working towards my ATT Level 2 Certificate in Accounting, which is helping me deepen my technical knowledge and enhance the value I bring to the team. With a strong focus on supporting both internal teams and external stakeholders, I take pride in contributing to the financial health and transparency of the business. My role allows me to collaborate across departments, streamline workflows, and ensure that our accounting practices align with company goals and compliance standards.

Outside of work, I’m a proud mother of two, which keeps life busy and fulfilling. Balancing professional responsibilities with family life has taught me the value of organisation, patience, and adaptability—qualities I bring into my role every day.

As a Cyber Security Analyst, I specialise in safeguarding systems, networks, and data from emerging threats. My day-to-day responsibilities include monitoring security alerts and logs, investigating unusual activity, and responding to incidents to minimise risk and ensure organisational safety. I also focus on strengthening endpoints and maintaining compliance with established security policies and frameworks.

My core expertise spans Microsoft security technologies including Defender, Intune, and Entra ID along with vulnerability management, patch deployment, and incident response. I’m skilled in analysing threats, implementing remediation strategies, and leveraging automation through PowerShell and Python to streamline security operations

I hold a Bachelor of Science in Computer Science and several industry-recognised certifications, including CompTIA Security+, CompTIA Network+, AWS Certified Cloud Practitioner, (ISC)² Certified in Cybersecurity (CC), and ManageEngine Certified Product Associate for Patch Manager Plus.

Outside of work, I enjoy staying active at the gym, maintaining fish tanks, and building a growing collection of fragrances.

In my role as an IT Support Engineer, I closely work with our Managed IT Team to provide the function of IT support to a wide range of clients. This includes monitoring, responding and resolving alerts, incidents and escalations across platform to ensure business continuity and minimize the downtime.
Outside of work, I enjoy creating vlogs and song covers on different social media platforms. It’s also my outlet to express my passion in technology, music and arts.

As a Cybersecurity Engineer, I safeguard infrastructures by identifying vulnerabilities, strengthening system defences, and staying ahead of emerging threats. I design secure systems, monitor activity, and respond quickly to risks.

In my spare time, I play rugby for Twickenham RFC, watch a lot of films, and enjoy road trips and city breaks.

As the 24/7 Service Lead at CloudTech24, I’m responsible for ensuring continuous support coverage across our Service Desk, Security, and IT Operations teams. My role involves managing the scheduling and availability of our Philippines-based staff, providing coaching and guidance, and maintaining high standards of service delivery around the clock. I work to ensure that our clients receive consistent and reliable support, no matter the time of day.

My expertise spans both technical and leadership domains. I bring strong troubleshooting skills across hardware, software, operating systems, and networking, along with proficiency in remote desktop tools and ticketing systems. On the leadership side, I focus on effective communication, team coordination, and making sure our 24/7 operations run smoothly and efficiently. I hold certifications in Identity Management, Abnormal Security Essentials, and am a Kaseya Certified Technician, with over eight years of experience in the field.

One of my proudest accomplishments is my career progression within CloudTech24—from starting as an IT Support Engineer to being promoted to 24/7 Lead. Outside of work, I enjoy relaxing with movies and TV series, and I’m an avid online gamer

I’m a Cloud Technician specializing in fixing slow devices, strange error codes, and keeping our cloud, hybrid, and on‑prem environments running smoothly. If something breaks, glitches, or causes unnecessary drama, it usually ends up with me.
Outside of work, I’m into CrossFit, the gym, cars, and PC gaming basically anything fast, heavy, or high‑click‑rate.

As Client Services Manager at CloudTech24, I am responsible for bringing clarity, consistency and structure to the business. I will be focused on data governance, documentation, process improvement and ensuring we have a single source of the truth across systems and customer data. Working across clients, operations and leadership to align people, processes and technology, improve service delivery and support sustainable business growth, with a focus on the team in the UAE.

I have been an expat for 11 years, living in Thailand, Singapore and currently Dubai. I enjoy travelling with my family, from snorkelling in Thailand, to hiking in my home country Wales and to skiing in Georgia. In Dubai, you will usually find me in the swimming pool with my family and enjoying life outdoors. I am a proud mum to Poppy and Oliver and our ever-growing adopted family Taco the Tortoise, Coco and Chubby the Scottish Folds and a new puppy called Crumpet.

As a Network & Security Engineer, I design and secure enterprise infrastructure from LAN/WAN architecture to FortiGate firewalls and large-scale wireless deployments. I focus on building efficient, scalable systems while exploring automation and emerging technologies to keep performance and reliability strong.

In my spare time, I work on homelab projects, play games with others, read books, and enjoy traveling to mountain destinations.

As a dedicated Security Analyst, I play a key role in safeguarding digital environments by monitoring and investigating security alerts across multiple platforms. My work focuses on identifying threats, managing vulnerabilities, and responding to incidents through containment, eradication, and recovery. Operating within a 24/7 security environment, I collaborate closely with SOC team members, maintain accurate and detailed incident documentation, and participate in ongoing training to ensure a strong and consistent security posture.
My expertise includes the identification and classification of security incidents, thorough documentation and reporting, and strict adherence to SOC playbooks and standard operating procedures. In a previous role as a QA associate within a SOC team, I contributed to improving overall efficiency by refining standard operating procedures, an accomplishment I’m particularly proud of.

Outside of work, I’m passionate about gaming, a hobby I’ve enjoyed since childhood and I find inspiration in post‑apocalyptic movies and series. These interests not only help me unwind but also fuel my curiosity and creativity, offering a balance to the fast‑paced, analytical nature of cybersecurity.

As a 24/7 Cloud Technician, I provide round-the-clock IT support and system administration to ensure systems run smoothly and securely. My responsibilities include remote troubleshooting, endpoint management, and supporting clients across a wide range of cloud services. I play a key role in maintaining operational stability and delivering responsive technical assistance.

My core expertise lies in endpoint management, remote monitoring, and IT automation. I specialise in using tools like DattoRMM to streamline device provisioning and enhance support efficiency. I also bring strong troubleshooting skills across both Windows and Mac environments, with hands-on experience in patch management and scripting. I’m currently completing my NinjaOne Certified Technician qualification to further strengthen my capabilities in this area.

One of my proudest achievements is earning the Blue Team Junior Analyst certification, which sparked a deeper commitment to cybersecurity. I’ve since completed the Remote IT and Security Management Program by Kaseya, gaining practical experience in managing secure remote environments. Outside of work, I stay active through basketball, running, and regular workouts. I also enjoy building Gundam model kits

As an IT Support Engineer at CloudTech24, I deliver proactive managed IT services across diverse client environments. I specialise in monitoring, troubleshooting, and resolving issues across Microsoft 365, Azure, Google Workspace, networks, endpoints, backups, and security platforms. I am committed to maintaining system reliability, improving processes through automation, and providing clear, customer-focused technical support.

Outside of work, I enjoy riding my motorcycle and exploring new places with beautiful scenery. It gives me the opportunity to relax, enjoy the open road, and discover memorable destinations.

In my role as an IT operations Engineer, I support end users by resolving a wide range of IT issues, ensuring the smooth and uninterrupted operation of daily business activities across platforms such as Google Workspace and Microsoft 365. The nature of the role demands adaptability, a broad technical skill set, and the ability to respond quickly to evolving challenges in a fast-paced environment.

One of my proudest accomplishments has been successfully completing my IT Apprenticeship while continuing to build on my knowledge through industry certifications. A key milestone in my development has been earning the Kaseya Remote IT & Security Management (RISTM Foundations) certification, which has enhanced my capabilities in remote support and strengthened my understanding of IT security management.

I’m a Patching and Vulnerability Engineer, providing expert support and ensuring smooth and secure operations for users and systems alike.

My key strengths lie in delivering responsive, knowledgeable support and adapting quickly to evolving technologies. I’m proud to be part of an SDI Award-winning team in my previous role and hold certifications in Google systems and change management, which reflect my commitment to excellence and continuous learning.

Outside of work, I enjoy traveling and photography – capturing new places and perspectives through the lens. These passions fuel my curiosity and creativity, both in and out of the workplace.

As an IT Operations Engineer, it’s my job to keep networks and systems running smoothly — from configuring Cisco and UniFi infrastructure to managing VLANs and wireless deployments. I’m CCNA-certified with over 3 years of hands-on experience, and I enjoy the mix of day-to-day troubleshooting and coordinating larger IT installations for clients.

On a more personal note, I love gaming and movies, spending quality time with family through sports and camping, and traveling to new countries.

I’m a first-line cloud technician working on the service desk, where I serve as the first point of contact for IT support. My role involves troubleshooting issues, providing guidance, and ensuring smooth operations for users who rely on our services. I take pride in delivering clear, efficient solutions and maintaining a positive experience for everyone I assist.

I hold degrees in Computing & IT and International Security & Crisis Management, which give me a strong technical foundation and a broader understanding of global challenges. In addition, I’ve completed certifications in interpersonal skills training, helping me communicate effectively and build strong relationships. My career has taken me through diverse sectors, including training and apprenticeships, equipment finance, and IT firewall support, giving me a well-rounded perspective on technology and business processes.

Outside of work, I love exploring new places and reading about history. Most importantly, I value time spent with friends and family

I’m a Platform Automation Engineer focused on streamlining cloud infrastructure and automating complex operational workflows. My role involves designing scalable automation solutions that enhance security, efficiency, and system resilience. I work closely with cross-functional teams to identify manual processes and implement robust, forward-thinking automation strategies.

My expertise spans security engineering, automation, Linux systems, and security analysis. I take pride in being a problem-solver—often the first to explore and implement new technologies. Notably, I led the development of intricate CQL logic during major platform transitions and created essential automation code that supports key engineering functions.

Outside of work, I’m passionate about Linux ricing, anime, and manga. I enjoy customizing and optimizing Linux environments in my free time, always looking for new ways to blend creativity with technical precision.

As a Senior Cloud Technician, I specialise in supporting end users and the Service Desk team with IT-related issues, ensuring seamless day-to-day operations across Google Workspace and Microsoft 365 environments. My role includes managing internal escalations and maintaining business continuity, with a strong focus on delivering efficient and reliable cloud-based solutions.

My core expertise lies in Microsoft 365, where I’ve developed a deep understanding of its suite of tools and services. I recently earned my Microsoft 365 Fundamentals certification, marking a key milestone in my professional development. I’m committed to continuous learning and actively expanding my technical knowledge to stay ahead in the ever-evolving cloud technology landscape. Additionally, I hold a NinjaOne Technician MSP certification, further enhancing my capabilities in remote monitoring and management.

Outside of work, I enjoy immersing myself in horror and comedy TV shows and movies, attending music festivals and gigs, and spending quality time with friends.