Ethan Hunter

As the Service Desk Team Lead at CloudTech24, I’m responsible for handling technical escalations and ensuring the smooth operation of our service desk. My role involves refining internal processes, supporting the team with complex issues, and making sure tickets are efficiently managed. I work closely with both clients and colleagues to maintain high service standards and deliver reliable cloud-based solutions.

My technical expertise lies in Microsoft 365, Entra, Intune, and our Remote Monitoring and Management (RMM) tools and I take pride in using them to resolve customer issues quickly and proactively. I hold certifications including the MS-102: Microsoft 365 Administrator and MD-102: Endpoint Administrator Associate, which reflect my commitment to staying current and capable in a fast-evolving tech landscape.

Outside of work, I’m a big history enthusiast and a self-proclaimed video game nerd. I’m currently diving into the world of Warhammer 40K and painting up a squad of orks!