Premium IT Support for Accountants, because in the world of Accounting, IT efficiency is everything!
The world has moved quickly from being a paper-based society to an online accounting world. This can be hard for some companies. If you are an accounting firm owner, you know that there is nothing more important to your business than the security and reliability of your data. CloudTech24 is here to help with IT support for accounting firms of all sizes and levels of complexity. We know that each company is unique, but we have worked with many different businesses just like yours before.
As an accounting firm, your clients rely on you to ensure that their financial information is kept safe and secure at all times. You can’t afford to lose any data or allow the integrity of your network to be compromised in any way. When it comes down to it will save you time, money, and headaches down the line. Not only do we provide comprehensive IT support for accounting firms, but we also provide IT consulting for startups, cloud computing, cyber security consulting, Microsoft 365 support, network, and server management solutions, among others.
Let us take the stress out of your day-to-day operations and free up your time for more important tasks. We offer remote services to our global clients; however, most of our technical support is to clients in London, Surrey, Sussex, Berkshire, Hampshire, and across the UK. Call us today at 0207 099 0740 or leave us a message on our website to learn more about how we can help you succeed!
Benefits of Outsourcing IT Services and Support for Accounting Firms
One in every few accounting firms in the UK takes advantage of outsourced IT services and support. As a financial professional, you know how important it is for an accounting firm to invest in its people—not only when it comes to providing them with training and education opportunities but also by giving them the tools they need to do their jobs. A good accounting firm will provide its professionals with quality computers, software, and a range of other equipment, but it’s also essential that those hardware resources are managed properly. Technology is constantly evolving, which means you’ll have to upgrade your office equipment regularly. This can be an expensive proposition for accounting firms that don’t have in-house resources to purchase and maintain technology effectively.
Outsourcing IT is becoming more popular for companies of all sizes because it provides many benefits. Benefits of outsourcing include:
- A reduction in the cost of doing business.
- Increased ability to focus on core competencies;
- Improved efficiency through economies of scale. When outsourced, administrative tasks are handled by a specialist third party rather than your employees, so your own staff can concentrate on important projects that create value for your company.
- Access to new, efficient technology solutions without needing to develop or maintain them yourself.
- Tapping into new skills and capabilities that may not be available within your organization is another advantage of outsourcing IT services.
- If an organization decides to get new software licenses/maintenance contracts, long lead times are usually involved depending on many factors. It might take months or even years if they decide to do it themselves. By outsourcing, you can access this technology immediately and also have the opportunity to negotiate lower rates since significant volume is involved.
- Many times 3rd party support will include proactive, fast response times so your downtime is minimized and productivity increased.
Why Choose CloudTech24 as IT Support for Accountants in Your Business?
CloudTech24 doesn’t believe in a one-size-fits-all approach when it comes to providing IT support services. We provide our services depending on the size of the business, the goals of our clients, IT support needs, current IT infrastructure, and the budget. However, regardless of your situation, we provide value for your money.
Have a look at the key features of our IT support services.
Comprehensive Managed Services Support
When dealing with any IT service provider, technical support is critical of your engagement with the support company. At CloudTech24, we offer our customer service through several channels.
Our team of professionals is easily reachable via a phone call in case of any glitches with your accounting software. We guarantee fast response times, so you don’t have to worry about how long it will take to get in touch with an expert to quickly resolve the crisis. Different packages have different support hours ranging from 9 a.m-5 p.m during weekdays to 24/7 availability throughout the year.
Our team provides both on-site and remote support services. The majority of our clients have cloud-based software, so our team of engineers can provide remote support. However, if a business requires face-to-face support, our team also provides this kind of support service. Regardless of your company’s preference, our team of professional IT service providers caters to each client’s individual needs.
We also offer businesses IT support and training for accountants and the rest of the staff in the accounting department. Although our training does not include specific functions within the accounting software, it ensures that your employees have enough skills to handle technical challenges that could interfere with the smooth running of the business operations. Additionally, we have an eLearning platform that provides access to your staff for both generic IT and product-specific training material for a range of applications.
Monitor and Prevent Cybersecurity Threats
Security is key in choosing your IT support partner and more so in the accounting industry. One of our main goals is to protect our client’s network from any cybersecurity threats. Our team of professionals that are based in the UK provides security monitoring for all endpoints. As part of the cybersecurity consultancy package, CloudTech24 provides monitoring for all Windows endpoints.
We use business-grade Antivirus and DNS firewalls to harden our clients’ platforms, manage systems, and centralize the monitoring of all endpoint devices. We continuously monitor and manage installations of security patches in your firm’s operating systems and applications.
Our premium-quality security system also monitors the security of next-gen and cloud-hosted firewalls. We use a proactive approach to ensuring security to anticipate challenges and prevent the execution of threats that disrupt firm operations and lead to extra costs.
Enhance the Efficiency of Accounting Systems with our IT Support
Accounting firms use accounting software to streamline the financials of the business. Accountants are now using cloud-hosted solutions such as Sage Online, Xero, IRIS, and Quickbooks. They have largely shifted from the practice of using on-premise servers, which comes with the hassle of server security, hardware management, and software updates.
Although cloud accounting platforms require minimal management, having an IT support service is important because it caters to your endpoint devices. Endpoint devices have access to the accounting systems and crucial financial data, so you need to have the device’s security reinforced and updated. We also provide managed backups that are fully GDPR compliant with strong cyber security capabilities that ensure 100% confidentiality of all information stored on our servers or transferred across networks through highly encrypted channels.
Managed Network Infrastructure Service
The accounts program that accountancy firms use automates processes, but the software is only efficient if the hardware and software that make up the network’s infrastructure are running smoothly. CloudTech24 assesses the infrastructure needs of the accounting firms seeking IT managed services and provides each client with professional feedback depending on the needs of each client.
Making the most of your financial software is easy if you have reliable hardware and a stable network. CloudTech24 provides professional guidance to all our clients regarding their IT needs, depending on their unique requirements. We also recommend cost-effective options so businesses can save money without sacrificing quality or speed of service.
Communication is not only an integral part of your accounting operations but of every aspect of your firm’s day-to-day activities. As a leading IT support partner in the industry, CloudTech24 provides hosted VoIP services that help in increasing productivity, cut costs and facilitate remote working.
We implement and manage VoIP solutions that utilize both wireless and wired handsets. Your firm can save the costs of traditional landline bills and redirect those resources to other areas. Our voice-over-internet protocol (VoIP) allows for digital communication over the internet that supports multi-tasking and efficient communication.
G Suite Cloud to Cloud Backup
Our team of all-star IT experts offers implementation and management services for G Suite solutions, including a managed cloud backup. The service is comprehensive in that it covers every module included with your subscription to ensure optimal health and performance at all times.
Business IT Consultancy
CloudTech24 has established itself as the leading business IT consultancy in London, Surrey, Sussex, Berkshire, Hampshire, and across the UK, and we work with SMEs to provide them with managed IT services and IT support.
Does your accountancy firm or team of accountants in your office have an IT problem? We have a solution for you. With our experience in IT support for accountants, we are able to offer strategic advice, identify possible threats before they become actual problems, and help you implement business IT plans to grow your firm.
“Very helpful and supportive – I feel completely comfortable that all our IT and security requirements are in good hands!”Fresh Financials
Looking For Bespoke IT Accounting Services? Contact Us Today
Professional IT support gives you access to expert IT skills and knowledge that you wouldn’t otherwise have. You get to know the most recent developments in the IT-sphere that you can use to increase efficiency in your company. Further, you are guaranteed to deliver services that protect your data from the collection and access up to the storage phase.
We want to meet with you today. Call us today and schedule a meeting by contacting us online, and we’ll find the best time that works for your schedule. Once together, our team will discuss how much IT accounting support services are needed in order to create an optimal package designed solely for your company’s needs.
Leave all the IT worries to us and focus on other aspects of your accountancy firm with the assurance that your data and network are in the hands of a reliable service provider. CloudTech24 uses high-tech cloud computing and constant dynamic monitoring to facilitate effective and responsive IT support for accountants. Partner with us today and join hundreds of clients who have successfully used our services and experience better productivity.
Frequently Asked Questions about our IT Support for Accountants and Bookkeepers services
We often receive questions about our IT Support for Accountants so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
DO YOU SUPPORT CLOUD ACCOUNTING PLATFORMS?
Accounting practices have followed the trend in recent years with the migration of their server systems from on premise servers to Software as a Services (SaaS) applications that are cloud hosted such as Xero, Quickbooks, FreeAgent and Sage online. leveraging a cloud accountancy solution allows the organisation to outsource the platform management or a traditional on premise server and means organisations don’t need to worry about hardware failures, software updates, server security etc and with the benefit that cloud applications can be accessed from any location with an internet connection. Although these platforms require little input from IT support providers it’s important to consider the security of your endpoint devices that have this access, ensuring your end user devices are updated and hardened and data outside of these platforms backup up in a GDPR compliant solution.
DO YOU SUPPORT ON PREMISE ACCOUNTING PLATFORMS?
CloudTech24 support on premise or datacentre hosted server based solutions that host accounting software on Windows, Mac or Linux servers. Our services includes fully managed server management to install and manage all Security updates for both the server operating system and accountancy application, hardening of platform, offsite backup and disaster recovery and cyber security protection and IT support either as a UK business hours service or 24/7/365.
WHAT BOOKKEEPING AND ACCOUNTANCY PLATFORMS DO YOU CLIENTS USE?
Our clients use a blended offering of on premise server solutions, workstation solutions, and cloud hosted accountancy software, including: Sage, Iris, Quickbooks, Xero, FreeAgent, Taxcalc, VirtualCabinet, MoneySoft, SunAccounts, Practice Ignition, ReceiptBank, Futrli and Expensify.
WHAT CYBER SECURITY PROTECTION DO YOU OFFER FOR ACCOUNTANTS AND BOOKKEEPERS?
CloudTech24 provide fully managed IT security and cyber security protection for accountants that extend way beyond a traditional anti-virus. Our secure managed platform includes hardening of your end user devices, servers and cloud applications – monitored and managed installations of security patches for applications and operating systems, business grade Anti-Virus monitored from our Security operations centre in addition to security monitoring of next gen and cloud hosted firewalls, DNS firewalls and Advanced Threat monitoring platforms.
DO YOU PROVIDE IT SUPPORT AND TRAINING FOR ACCOUNTING COMPANIES?
CloudTech24 provide technology focused IT support for Accountants and Bookkeepers to ensure your staff can work and overcome any technical challenges in addition to our managed platform monitoring and management – this does not extend to specific functions within accounting software but ensuring the smooth running of business as usual (BAU) operations. CloudTech24 have a eLearning platform that provides “always available” training for your staff to ensure they can access both generic IT and product specific training on areas such as Microsoft Office, Microsoft 365, Google G Suite and Cyber Security training.
HOW MUCH DOES YOUR ACCOUNTANT IT SUPPORT COST?
There is not one set cost for our IT support services for accountants and bookkeepers. The cost of our support is calculated based on many different variables, ensuring great value for money for all businesses. This bespoke approach will determine the cost based on the size of the business, the support hours required, what current IT you have in place and therefore what services are required.
WHY DO ACCOUNTANCY AND BOOKKEEPING COMPANIES REQUIRE IT SUPPORT?
All modern accountancy and bookkeeping companies heavily rely on computers for most of the day-to-day running of their businesses. In the absence of professional IT support, you will not have access to skilled technical support when questions arise from your team, and it is unlikely you’ll have knowledge of the latest technology, which has been proven to significantly increase productivity. But moreover, having an IT solution which is backed up and secure from cyber threat is key to the smooth running of a company.
WHAT SUPPORT HOURS DO YOU OFFER?
Here at CloudTech24, we have different packages of our support hours, based on client requirements going from our standard 9 – 5, Monday to Friday, to full 365/24/7 support.
WHERE DOES CLOUDTECH24 OFFER IT SUPPORT TO ACCOUNTANTS?
CloudTech24 are a global brand working remotely with accountants in all countries. We offer most technical support in the UK, and with offices in Surrey and London, the bulk of our clients are based in London, Surrey, Sussex, Hampshire and Berkshire.
DOES CLOUDTECH24 OFFER REMOTE AND ONSITE IT SUPPORT TO BUSINESSES?
Given that the IT solutions we offer to our clients are cloud-based, all our engineers can access any device remotely, and so there is not often a need for onsite support. However, we know some companies may at times require face-to-face support, so this is also an offering to businesses which want this. As all our packages are bespoke to every company, we tailor-make our support packages to suit each client.