IT Support for Schools and Colleges
CloudTech24 has experience providing specialist IT support and cybersecurity services for schools, colleges and universities. We offer fully managed or co-managed IT services, reducing pressure on internal IT teams, minimising risk and improving your security posture. Our services include:
- 24/7/365 remote IT support
- Cyber security protection
- Managed networks, servers, backup and cloud services
- Hardware procurement and licensing management.
The importance of IT support
The education sector depends on technology for teaching, learning, and administration, so it is critical that schools and colleges have reliable IT support to avoid:
- Technical disruptions that impact teaching, learning and management
- Data security risks from cyber-attacks
- Poor network performance affecting communication and online learning
- Negative impact of inadequate backups (eg. compliance, data loss, downtime)
- Delays in onboarding/offboarding users.
By choosing to partner with CloudTech24, your school or college will benefit from our IT and cybersecurity expertise and resources, ensuring your systems enjoy maximum protection and keep running smoothly.
Our managed IT and cybersecurity services for the education sector
IT support
There are two options for managed IT:
- 24/7 IT Support – a complete outsourced IT department from our 24/7/365 in-house helpdesk with background-checked engineers
- Co-Managed IT support – a cost-effective option where CloudTech24 acts as your IT partner without you having to hire additional internal staff.
Microsoft 365 support
We help schools adopt, optimise, and secure their Microsoft 365 environments.
Our core Microsoft 365 services include:
- License and subscription management
- Microsoft 365 migration and implementation services
- Microsoft 365 security assessment
- Ongoing support and maintenance
- Microsoft 365 configuration monitoring and baselining
- Microsoft 365 backup.
Cloud migration & management
Our managed cloud services for schools reduce your hardware costs, minimise risk, help maintain continuity and ensure secure data backup.
Network & server support
From wired and wireless networks to server monitoring, we keep your school connected and operational.
CloudTech24’s managed network services involve the proactive management and monitoring of your IT network infrastructure, including network security, performance optimisation, troubleshooting connectivity issues.
Hardware procurement
We partner with a range of vendors and are able to source competitively priced, education-ready devices and deliver them direct to your school/college.
Cybersecurity services
Our Security Operations Centre provides a range of cybersecurity services, as well as round-the-clock monitoring, patching and protection to keep your systems and users safe.
- Security Assessments
- Penetration Testing Services
- Managed Security Services
- Threat Hunting Services
- Cybersecurity Compliance.
Why schools and colleges choose CloudTech24
- Tailored IT support and solutions for education
- Proactive network infrastructure and server support to reduce downtime
- Proven cybersecurity expertise
- Fast response times
- 24/7/365 coverage
- Friendly, expert in-house support teams
- Tier 1 Microsoft partner and certified Google partner
- Hardware, software and licensing procurement.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Frequently asked questions – IT support for schools
We’re often asked about our IT support for schools, so here are some answers to the most common questions. If you need further information, please do contact us.
What cybersecurity services do you offer educational establishments?
CloudTech24 offers much more than standard anti-virus software, we provide fully managed cybersecurity services for schools/colleges. Our in-house security team can apply security patches and harden devices and cloud applications, provide a range of security assessments, and offer services such as managed detection and response, email security and firewalls.
Do you provide IT support and training for schools?
We don’t offer on-site training, however, our team ensure your staff and students have access to the services and hardware they need and we are available 24/7/365 to resolve technical issues remotely.
Do you offer remote and on-site IT support?
Yes. Most IT support or cybersecurity issues can be resolved remotely using secure cloud-based access. We are also happy to arrange a visit to your location for any ad hoc projects.
How much does IT support for schools cost?
Every education setting is unique, so CloudTech24 always provide a bespoke quote based on user numbers, current systems and platforms, plus any specific IT support or cybersecurity requirements. Book a discovery call to learn more.
What is the role of IT support in the education sector?
IT support is key to ensuring that technology runs smoothly across classrooms, offices, and online learning environments. From maintaining networks and managing user accounts to securing data and resolving hardware or software issues, IT support enables teachers and students to focus on teaching and learning rather than dealing with technical issues. It also helps schools, colleges and universities adopt new digital tools, enhance cybersecurity, and deliver reliable access both on campus and remotely.
We already have an in-house IT team, why would we need more support?
For schools and colleges with an existing internal function, CloudTech24 offer a Co‑Managed IT service. We act as your IT partner, providing vital support to your IT team, and ensuring everything runs smoothly and securely. Our Co-Managed service includes: 24/7 device monitoring, proactive alerting and remediation, next gen antivirus protection, ransomware detection and containment, patch management, user joiners/movers/leavers and cloud-to-cloud backup. This allows your own IT team to focus on supporting your users and working on strategic projects.
Should the education sector be concerned about cyber threats?
Yes. The education sector is frequently targeted by cyber criminals due to the sensitive nature of the data held by schools and colleges. This means that it is essential to have strong cybersecurity measures in place. CloudTech24 can support you with a wide range of 24/7 cybersecurity services, including email security, proactive patching, managed firewall services and managed backup services, ensuring maximum security and compliance without overwhelming your internal resources.
Where can schools/colleges find additional IT support guidance?
Contact relevant associations, educational technology bodies, and government agencies, for resources and guidance on IT support. Choosing to partner with a certified and accredited managed services provider, like CloudTech24, will ensure you are working with an experienced and trusted company.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
CloudTech24 always delivers on time.
We recently made the transition from an in-house IT setup to working with CloudTech24 as our first ever outsourced IT provider and we couldn’t be happier with the decision. From the very start, their professionalism, expertise and attention to detail have been outstanding.
Their knowledge of Microsoft 365 is second to none, but what really stands out is that their skills and support stretch far beyond that. They’ve guided us smoothly through the transition, provided clear advice at every stage and are always on hand when we need them.
It’s a huge reassurance knowing that as a client we can rely on them not just to fix issues, but to proactively keep our systems running at their best. They’ve genuinely raised the bar for what IT support should look like and we’d highly recommend them to any business looking for a reliable, knowledgeable and supportive partner.
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Excellent team to work with. Customers are really at the core of what they do!
Understood the pain point, fixed it, job done!
The latest blogs from CloudTech24
The steep rise in ‘ClickFix’ style phishing attacks
What is ClickFix? ClickFix is a social engineering technique that the Security Operations team at CloudTech24 are seeing cybercriminals use to trick users into infecting their own devices. Typically, we find that a user is redirected to a fake verification page that impersonates a trusted service such as Cloudflare, Google reCAPTCHA, or a website security…
Read more
What is a virtual CISO (vCISO)?
Cybersecurity issues don’t pop up one at a time. They’re often frequent, urgent, and complex. When issues build up and the level of complexity increases to the point where your team needs an extra hand, having a vCISO can lighten the load. A vCISO (Virtual Chief Information Security Officer) is a security leader who serves…
Read more
Which one is better – AWS, Azure, or Google Cloud?
Choosing the right cloud infrastructure is a decision you can’t take lightly. Today, businesses must decide whether to build their applications on AWS, Azure, or Google Cloud. While these platforms offer similar core features like storage and computing power, each vendor approaches infrastructure, security, and developer experience with a completely different philosophy. This blog breaks…
Read more
The role of ethical hacking in penetration testing
Hacking into a business is, 99% of the time, a malicious act aimed at damaging an organisation. But penetration testing is that 1%, where it’s actually an incredibly safe and skilful way to find how you can improve your business. In this guide, we’ll cover what penetration testing is, how it works, the process, and…
Read more
Why it pays to use a password generator
Your password is your first line of security for everything online. Any software, website, or app you use likely requires a login, so your password needs to be strong and unique. Weak credentials or other vulnerabilities can be exploited by hackers. You can utilise professional penetration testing services to safely evaluate your defences. If testing…
Read more
The best AI notetakers in 2026
AI notetakers are the way forward. As they grow in popularity, they continue to become more accurate and advanced, quickly becoming standard practice for both businesses and individuals. As with any newly discovered tool, there’s a need to understand what they are, how they work, and which one is best for you. Not just the…
Read more
CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.