IT Support for Schools and Colleges
CloudTech24 has experience providing specialist IT support and cybersecurity services for schools, colleges and universities. We offer fully managed or co-managed IT services, reducing pressure on internal IT teams, minimising risk and improving your security posture. Our services include:
- 24/7/365 remote IT support
- Cyber security protection
- Managed networks, servers, backup and cloud services
- Hardware procurement and licensing management.
The importance of IT support
The education sector depends on technology for teaching, learning, and administration, so it is critical that schools and colleges have reliable IT support to avoid:
- Technical disruptions that impact teaching, learning and management
- Data security risks from cyber-attacks
- Poor network performance affecting communication and online learning
- Negative impact of inadequate backups (eg. compliance, data loss, downtime)
- Delays in onboarding/offboarding users.
By choosing to partner with CloudTech24, your school or college will benefit from our IT and cybersecurity expertise and resources, ensuring your systems enjoy maximum protection and keep running smoothly.
Common IT challenges in the education sector
Technical & network issues
System or network downtime can be caused by hardware failure, network outages, or software errors, and result in serious loss of teaching time, delayed communications and blocked admin tasks. CloudTech24’s IT support services include proactive monitoring, remediation, and backup, so you can be confident that downtime will be minimal in the event of an issue.
Poor network infrastructure
Weak or outdated networks can limit access to digital resources, result in slower communication, and delay online assessments. CloudTech24’s education IT solutions improve connectivity, reliability, and speed across your campus.
Cybersecurity risks
The education sector is a major target for cyber-attacks, due to the sensitive nature of the staff and student data stored. Our managed cybersecurity services provide ongoing protection, monitoring, and management of your IT security.
Our security experts use advanced tools to detect vulnerabilities, respond to incidents in real time, and maintain the highest levels of security across your systems, networks, and cloud environments. Enjoy peace of mind knowing your organisation is protected round the clock.
Our managed IT and cybersecurity services for the education sector
IT support
There are two options for managed IT:
- 24/7 IT Support – a complete outsourced IT department from our 24/7/365 in-house helpdesk with background-checked engineers
- Co-Managed IT support – a cost-effective option where CloudTech24 acts as your IT partner without you having to hire additional internal staff.
Microsoft 365 support
We help schools adopt, optimise, and secure their Microsoft 365 environments.
Our core Microsoft 365 services include:
- License and subscription management
- Microsoft 365 migration and implementation services
- Microsoft 365 security assessment
- Ongoing support and maintenance
- Microsoft 365 configuration monitoring and baselining
- Microsoft 365 backup.
Cloud migration & management
Our managed cloud services for schools reduce your hardware costs, minimise risk, help maintain continuity and ensure secure data backup.
Network & server support
From wired and wireless networks to server monitoring, we keep your school connected and operational.
CloudTech24’s managed network services involve the proactive management and monitoring of your IT network infrastructure, including network security, performance optimisation, troubleshooting connectivity issues.
Hardware procurement
We partner with a range of vendors and are able to source competitively priced, education-ready devices and deliver them direct to your school/college.
Cybersecurity services
Our Security Operations Centre provides a range of cybersecurity services, as well as round-the-clock monitoring, patching and protection to keep your systems and users safe.
- Security Assessments
- Penetration Testing Services
- Managed Security Services
- Threat Hunting Services
- Cybersecurity Compliance.
Why schools and colleges choose CloudTech24
- Tailored IT support and solutions for education
- Proactive network infrastructure and server support to reduce downtime
- Proven cybersecurity expertise
- Fast response times
- 24/7 coverage
- Friendly, expert in-house support teams
- Tier 1 Microsoft partner and certified Google partner
- Hardware, software and licensing procurement.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Frequently asked questions – IT support for schools
We’re often asked about our IT support for schools, so here are some answers to the most common questions. If you need further information, please do contact us.
What cybersecurity services do you offer educational establishments?
CloudTech24 offers much more than standard anti-virus software, we provide fully managed cybersecurity services for schools/colleges. Our in-house security team can apply security patches and harden devices and cloud applications, provide a range of security assessments, and offer services such as managed detection and response, email security and firewalls.
Do you provide IT support and training for schools?
We don’t offer on-site training, however, our team ensure your staff and students have access to the services and hardware they need and we are available 24/7/365 to resolve technical issues remotely.
Do you offer remote and on-site IT support?
Yes. Most IT support or cybersecurity issues can be resolved remotely using secure cloud-based access. We are also happy to arrange a visit to your location for any ad hoc projects.
How much does IT support for schools cost?
Every education setting is unique, so CloudTech24 always provide a bespoke quote based on user numbers, current systems and platforms, plus any specific IT support or cybersecurity requirements. Book a discovery call to learn more.
What is the role of IT support in the education sector?
IT support is key to ensuring that technology runs smoothly across classrooms, offices, and online learning environments. From maintaining networks and managing user accounts to securing data and resolving hardware or software issues, IT support enables teachers and students to focus on teaching and learning rather than dealing with technical issues. It also helps schools, colleges and universities adopt new digital tools, enhance cybersecurity, and deliver reliable access both on campus and remotely.
We already have an in-house IT team, why would we need more support?
For schools and colleges with an existing internal function, CloudTech24 offer a Co‑Managed IT service. We act as your IT partner, providing vital support to your IT team, and ensuring everything runs smoothly and securely. Our Co-Managed service includes: 24/7 device monitoring, proactive alerting and remediation, next gen antivirus protection, ransomware detection and containment, patch management, user joiners/movers/leavers and cloud-to-cloud backup. This allows your own IT team to focus on supporting your users and working on strategic projects.
Should the education sector be concerned about cyber threats?
Yes. The education sector is frequently targeted by cyber criminals due to the sensitive nature of the data held by schools and colleges. This means that it is essential to have strong cybersecurity measures in place. CloudTech24 can support you with a wide range of 24/7 cybersecurity services, including email security, proactive patching, managed firewall services and managed backup services, ensuring maximum security and compliance without overwhelming your internal resources.
Where can schools/colleges find additional IT support guidance?
Contact relevant associations, educational technology bodies, and government agencies, for resources and guidance on IT support. Choosing to partner with a certified and accredited managed services provider, like CloudTech24, will ensure you are working with an experienced and trusted company.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Understood the pain point, fixed it, job done!
Long Term Customer of Cloudtech24 – since November 2019.
Always answer the questions, they are always happy to bounce ideas off.
Seem to be very knowledgeable and on top of their game.
Responsive and friendly team
CloudTech24 have been a huge support to Positively Adam, providing reliable IT and cybersecurity services here in London.
From day one, their approach has been proactive rather than reactive. Their 24/7 support gives real peace of mind, issues are handled quickly, communication is clear, and nothing feels left hanging. It’s reassuring to know our systems are constantly monitored and protected.
They’ve strengthened our Microsoft 365 setup, tightened our security, and made our overall IT infrastructure far more streamlined and resilient. Most importantly, they explain everything in straightforward terms, which makes decision-making easy and stress-free.
If you’re looking for an IT partner that genuinely adds value and helps your business run smoothly, I highly recommend CloudTech24.
We’ve been working with CloudTech24 for our IT support and cybersecurity in London, and the service has been outstanding.
Their 24/7 support genuinely makes a difference. Any issues are picked up quickly, resolved efficiently, and communicated clearly, no chasing, no confusion. You can tell they proactively monitor systems rather than just reacting when something breaks.
What really stands out is their professionalism and technical expertise. From Microsoft 365 support to strengthening our overall cybersecurity posture, everything feels structured, secure, and well-managed. They explain technical matters in plain English, which is invaluable for non-technical teams.
If you’re a London-based business looking for reliable, proactive IT support that actually feels like a partnership rather than a helpdesk, I wouldn’t hesitate to recommend CloudTech24.
CT24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team!
great job and helped me out.
Setting up a new business can be daunting but the team at CT24 assisted me with all the tech set up. Their response time in amazing, they were calm and patient with my million questions. I cannot recommend them more highly.
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