Outsourced IT Support
Boost your efficiency with outsourced IT services from an industry leader in delivering outstanding 24/7/365 support.
IT outsourcing with CloudTech24
Access round-the-clock support 365 days a year with a dedicated IT outsourced helpdesk from CloudTech24. Our IT services cover everything from server support to network management.
Our team of qualified IT professionals is dedicated to keeping your IT systems working at optimal performance, so you can focus on running your business.
CloudTech24 are strategic partners of both Microsoft 365 and Google Workspace, with extensive experience in both systems and we can provide a wide variety of services including full management of these cloud platforms.
We work with SMEs in London, the UK, and globally, providing secure and responsive outsourced IT services.
We let the numbers do the talking
At CloudTech24, we’re proud of the results we deliver for our clients. With a 96% year-over-year client retention rate, we’ve built lasting relationships by consistently providing reliable and effective solutions.
Today, we support over 250 customers across more than 10 countries worldwide, showcasing our ability to scale and serve businesses globally. What sets us apart is our speed and efficiency. We resolve issues in less than 68 minutes on average, ensuring our clients get the support they need without delays. These achievements reflect our commitment to delivering exceptional service and value every single day.
96%
Retention of current clients YoY
250+
Customers in over 10 countries worldwide
<68
Minutes to issue resolution
The benefits of outsourced IT support
So, what exactly are the benefits of outsourcing IT support, and how can your company benefit?
Increased productivity and efficiency
Maximising productivity and efficiency in business outsourcing equips businesses with the tools and support required to advance their IT capabilities.
Efficient implementation of new systems
The ability to implement the latest technology and implement new IT applications in-house can be a time-consuming, complex task. Even if you already have an internal IT department, you may not have experience with, or be up to date with new technologies. That’s where specialists can come in, adding real value and expertise to your IT operations.
Access to our established relationships
CloudTech24 has ongoing business relationships with some of the world’s major software and hardware providers, including Microsoft, Google, CrowdStrike, and Cisco Meraki.
Improved security and compliance
Increasing IT security and compliance is essential for any business. However, this is not always simple due to the growing threat of cybersecurity issues. Outsourcing your IT with a specialist company gives you access to experts who are well versed in current threats, security frameworks and compliance standards, giving you peace of mind in a robust IT setup you can trust.
Cost-effective cybersecurity
By outsourcing your IT, you are placing your company in the hands of cybersecurity experts. Outsourcing providers are always up-to-date with the latest IT security options and can, therefore, source the strongest, most cost-effective cybersecurity protection for your organisation.
Easier cost management
A premium outsourced IT provider such as CloudTech24 offers manageable cost structures to help businesses keep IT spending within budget and forecast future IT expenditures. With outsourced support, your company will increase its IT capabilities and achieve more at a lower cost.
24/7/365 IT support
With CloudTech24, you have unlimited access to support from our IT experts, who have worked alongside a huge number of clients across every industry. Our team of expert IT consultants provides 24/7 remote support for both networks.
It’s an impressive list, so how can you take advantage? Contact us to learn more.
Why choose CloudTech24 for outsourced IT support?
With a wealth of industry expertise and experience, our team of certified professionals is committed to providing top-notch IT support. We pride ourselves on being proactive in monitoring and maintaining your systems, ensuring they remain secure and efficient around the clock.
We understand that every business is unique, which is why we work closely with you to design tailored solutions that fit your specific needs and budget.
Security and compliance are paramount in our services, and we implement robust cybersecurity measures to protect your valuable data. As your business evolves, our scalable solutions can adapt to your changing requirements, supporting your growth.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Common FAQs about our outsourced IT support services
We often receive questions about our outsourced IT services, so we decided to clear them up with these FAQs. Of course, you can also contact our team, who are on hand and ready to help.
What is outsourced IT support?
Outsourced IT support is an external service provider used to deliver IT assistance that supports business operations. It covers almost every aspect of IT support, from website hosting, to server support and network management.
Organisations can choose to use us an outsourcing services provider for all or part of their IT.
Why outsource IT support?
There are several benefits to having an outsourced IT department, including cost savings, access to specialist knowledge, access to market-leading tools, and increased productivity and efficiency.
Crucially, it takes the pressure off so your internal teams can focus their time and effort on more meaningful tasks.
Do CloudTech24 offer 24/7/365 IT support?
Yes – the CloudTech24 IT support team are on hand 24/7/365 to deliver round-the-clock remote user devices and network infrastructure support. Our technical experts are available via telephone, email or instant messenger.
How much does outsourced IT support cost?
At CloudTech24, we provide cost-effective outsourced IT support solutions for every client. The cost of our outsourced desktop support is business-specific and depends on things like the level of support, duration, and business size.
Do I have to sign an agreement for IT support?
CloudTech24 details all services within an agreement to protect all parties and ensure you get the agreed level of IT support. The agreement process is done online and signed off using an electronic signature.
Any required amendments to your agreement are easily carried out; we’ll automatically send an agreement addendum to your authorised signee for approval before implementation.
Can you provide me with a competitive breakdown against my existing outsourced IT company?
CloudTech24 provides exceptional outsourced IT services for organisations. We do not compete on price but based on competency, and the increased benefits we provide as a leading IT support company.
Does outsourcing IT save money?
For most organisations, it makes sense to either co-manage or fully outsource their IT support so you can focus on your core business.
The challenge with small and midsize organisations managing building their own IT department is the reliance of a small team that has to perform platform monitoring and implement projects, new user training, helpdesk support, etc. You also have the challenge of limited coverage during sickness, annual leave and training.
Outsourcing the IT function provides a continuous service delivered by trained security experts and the benefits of a larger team that can implement project work whilst maintaining the required platform monitoring, maintenance and security triage.
Does CloudTech24 offer co-managed outsourced IT options?
CloudTech24 offers both fully managed and co-managed outsourced IT support for organisations. Our platform monitoring and maintenance is a popular service for organisations with an internal IT team so they can have the peace of mind that their endpoint, server, and cloud systems are monitored and managed with cybersecurity protection and simplified licencing. This leaves the in-house team to work with us on strategy and supporting their internal users.
What is the difference between IT consulting and IT sourcing?
IT consulting provides expert advice and guidance on IT strategy, projects, and problem-solving, often on a contractual basis.
IT outsourcing involves hiring external firms to manage specific IT functions or operations, such as IT helpdesk, network infrastructure, or software management.
Consulting focuses on advice, while outsourcing is about delegating operational tasks.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Understood the pain point, fixed it, job done!
Long Term Customer of Cloudtech24 – since November 2019.
Always answer the questions, they are always happy to bounce ideas off.
Seem to be very knowledgeable and on top of their game.
Responsive and friendly team
CloudTech24 have been a huge support to Positively Adam, providing reliable IT and cybersecurity services here in London.
From day one, their approach has been proactive rather than reactive. Their 24/7 support gives real peace of mind, issues are handled quickly, communication is clear, and nothing feels left hanging. It’s reassuring to know our systems are constantly monitored and protected.
They’ve strengthened our Microsoft 365 setup, tightened our security, and made our overall IT infrastructure far more streamlined and resilient. Most importantly, they explain everything in straightforward terms, which makes decision-making easy and stress-free.
If you’re looking for an IT partner that genuinely adds value and helps your business run smoothly, I highly recommend CloudTech24.
We’ve been working with CloudTech24 for our IT support and cybersecurity in London, and the service has been outstanding.
Their 24/7 support genuinely makes a difference. Any issues are picked up quickly, resolved efficiently, and communicated clearly, no chasing, no confusion. You can tell they proactively monitor systems rather than just reacting when something breaks.
What really stands out is their professionalism and technical expertise. From Microsoft 365 support to strengthening our overall cybersecurity posture, everything feels structured, secure, and well-managed. They explain technical matters in plain English, which is invaluable for non-technical teams.
If you’re a London-based business looking for reliable, proactive IT support that actually feels like a partnership rather than a helpdesk, I wouldn’t hesitate to recommend CloudTech24.
CT24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team!
great job and helped me out.
Setting up a new business can be daunting but the team at CT24 assisted me with all the tech set up. Their response time in amazing, they were calm and patient with my million questions. I cannot recommend them more highly.
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