Microsoft Tier 1 CSP
Microsoft Tier 1 CSP Partnership
CloudTech24 is a Microsoft Tier 1 direct CSP partner, in the top 1% of Microsoft partners worldwide. Our exclusive status reflects our extensive experience and proven expertise working with our clients to deliver Microsoft services.
Being a Microsoft partner gives us direct access to resources, tools, and support, enabling us to deliver secure, scalable, and productivity-driven IT solutions to our clients. Our partnership directly benefits our clients, as they gain access to the latest innovations, tailored guidance, and high-level support.
Whether your organisation is looking to streamline operations, improve staff collaboration, or strengthen security, we can leverage our Microsoft partnership to provide solutions that empower your workforce and drive business growth.
Certified Microsoft Solutions Partner for Modern Work
As a Microsoft Solutions Partner for Modern Work, CloudTech24 has demonstrated proven expertise in deploying and managing Microsoft 365 solutions, helping organisations improve productivity and collaboration. Our certified Microsoft specialists have a track record of delivering successful customer outcomes, ensuring customers get optimal value from their Microsoft investment.
Certified Microsoft Solutions Partner for Security
A Microsoft Solutions Partner for Security designation is Microsoft’s way of recognising partners that have proven skills, expertise and demonstratable customer success in delivering security solutions using Microsoft technologies. You can be confident that CloudTech24 has certified security specialists, proven experience deploying Microsoft security technologies, a history of successful customer implementations, and ongoing investment in Microsoft security training and accreditation.
What is a Microsoft Tier 1 CSP?
A Microsoft Tier 1 CSP, like CloudTech24, is a direct-bill partner that works with Microsoft to deliver cloud products and services to customers. We purchase licences and subscriptions directly from Microsoft and manages the entire customer lifecycle, from supply, through to ongoing support, account management and billing. Unlike indirect resellers, there is no intermediary, so our customers benefit from greater control, reduced response times, and a more bespoke customer experience.
Achieving Tier 1 status requires Microsoft partners to meet a strict set of criteria. This includes demonstrating the company has the operational capability to manage Microsoft customers at scale, with a minimum annual spend commitment of $1 million. Tier 1 partners must meet rigorous standards across security, compliance, and service delivery, with proven processes in place for customer management, incident response, and data protection. They must also prove they have robust billing systems, automated provisioning capabilities, and dedicated in-house support teams to provide first-line technical support. For escalations or complex technical issues, Microsoft Tier 1 partners have direct access to Microsoft engineers.
These requirements ensure that a Microsoft Tier 1 CSP, like CloudTech24, operates at a consistently high standard, with the infrastructure, expertise, and direct relationship needed to deliver secure, compliant, and fully managed Microsoft services.
Why work with a Microsoft Tier 1 CSP?
Key reasons to choose a Tier 1 Microsoft direct CSP:
- A single partner: Work with one trusted provider for all your Microsoft needs; licensing, subscription management, support, and strategic advice. CloudTech24 manages the entire Microsoft relationship, ensuring consistency, accountability, and a simpler, more streamlined experience.
- Better provisioning and account management: With direct control over billing and provisioning systems, CloudTech24 can quickly set up services or action changes. This results in improved responsiveness, minimal delays and maximum flexibility to cope with any changes.
- Expert support with added value: As a Microsoft Tier 1 CSP, CloudTech24 is not only required to provide first-line technical support, but we must also deliver additional services. Meaning you benefit from both licensing and Microsoft expertise in one place.
- Better alignment between licensing and IT strategy: By combining commercial and technical ownership, CloudTech24 ensures your Microsoft licensing aligns with your wider IT strategy. We act as a trusted advisor, delivering integrated, value-driven solutions tailored to our customers.
Is a Microsoft Tier 1 CSP right for your business?
A Microsoft Tier 1 CSP is ideal for organisations that want a single, accountable partner to manage their Microsoft licensing, cloud support, and ongoing service delivery, especially for those companies reliant on Microsoft 365 and Azure as core platforms.
Your business may benefit from a Tier 1 CSP if you are:
- Consolidating multiple IT suppliers into a single, trusted partner
- Planning or undergoing a migration to Microsoft 365 or Azure
- Looking for ongoing, expert Microsoft support and guidance
- Seeking improved visibility and control over licensing and billing
- Interested in discounted licensing or bundled offers from Microsoft
- Combining Microsoft licensing with managed IT and cybersecurity services.
Microsoft Tier 1 CSP - FAQs
Take a look at some common questions about CloudTech24’s role as a Microsoft direct CSP and partner. If you have any further queries, please do contact us.
What is a Microsoft Tier 1 CSP (Cloud Solutions Provider)?
A Microsoft Tier 1 CSP is an approved partner that purchases products and services directly from Microsoft. As a Microsoft direct CSP, CloudTech24 can supply, support, manage and bill customers for Microsoft products and services, without the need for an intermediary distributor.
What does it mean that CloudTech24 is a top 1% Microsoft Partner?
CloudTech24 is a Microsoft Tier 1 CSP (Cloud Solutions Provider). This is the highest level and in the top 1% of Microsoft partners globally. Achieving Tier 1 status means CloudTech24 has demonstrated exceptional technical expertise, customer success, and consistent delivery of Microsoft solutions. Giving you the confidence that you’re working with a trusted and proven Microsoft partner.
What Microsoft solutions do you provide?
As a top-tier Microsoft partner, CloudTech24 delivers a comprehensive range of Microsoft services, including Microsoft 365, Azure cloud solutions, security and compliance tools, cloud backup, and disaster recovery services.
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What our clients say about us
Be very careful with signing them up. They will rip every amount you have and sign you up in to a contract with clauses which are in favourable condition for them only. If you love your business be away.
Be very careful with signing them up. They will rip every amount you have and sign you up in to a contract with clauses which are in favourable condition for them only. If you love your business be away.
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
CloudTech24 always delivers on time.
We recently made the transition from an in-house IT setup to working with CloudTech24 as our first ever outsourced IT provider and we couldn’t be happier with the decision. From the very start, their professionalism, expertise and attention to detail have been outstanding.
Their knowledge of Microsoft 365 is second to none, but what really stands out is that their skills and support stretch far beyond that. They’ve guided us smoothly through the transition, provided clear advice at every stage and are always on hand when we need them.
It’s a huge reassurance knowing that as a client we can rely on them not just to fix issues, but to proactively keep our systems running at their best. They’ve genuinely raised the bar for what IT support should look like and we’d highly recommend them to any business looking for a reliable, knowledgeable and supportive partner.
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.