Server Support Services
Our server support services maximise your server uptime, and enhance productivity and client engagement.
24/7 server monitoring and maintenance
CloudTech24’s managed server support services can help you avert business-critical situations through our:
- Continuous and dynamic monitoring of your server platform
- Leveraging of market-leading technologies and internal processing for optimal server performance
- Real-time health checks and reporting to track all server activity
- Advanced alerts to help you say ahead of technical issues.
Server IT support with CloudTech24
A high-performing server is the foundation of a reliable website, powering your files, processes, and user requests to keep your business online and accessible 24/7. Any disruption can lead to costly downtime, data loss, reduced productivity, and security vulnerabilities. CloudTech24’s managed server support can deliver the following benefits:
- Continuous, 24/7 server monitoring
- Real-time performance analytics
- Real-time health checks and reporting
- Preventative maintenance and optimisation
- Scheduled software patching and updates
- Backups and disaster recovery preparation
- Security protection and threat monitoring
- Capacity planning and performance tuning.
Comprehensive managed server hosting and support
At CloudTech24, our managed server hosting services support a diverse range of deployments across an extensive client portfolio. This broad experience gives us a unique hybrid skillset to manage on‑site servers, cloud servers, and servers hosted in remote data centres.
We provide expert managed server support for all major operating systems, including Microsoft Windows servers, Linux servers, Unix servers, Apple servers, virtualised servers, Hyper‑V servers, and ESXi servers.
Our specialists support all key server functions, from client web portals, web servers, and internal business systems to file servers, storage, and SAN (Storage Area Networks). We also manage database and Microsoft SQL Servers, directory services such as LDAP and Microsoft Active Directory (AD), email and Exchange Servers, and small business servers (SBS).
To maintain uninterrupted operations, CloudTech24 deliver ongoing technical support, performance optimisation, Security and comprehensive disaster recovery services, ensuring your servers run efficiently and deliver reliability for your business.
Business domain registration and web hosting
The first step towards truly transformative digital business integrations is getting your business online via business domain registration. You’ll need to purchase a domain name before you build a website, which you can obtain from any domain host.
There are a number of benefits about buying a domain with us:
- We relieve you of the stresses of maintenance by monitoring and managing your domain
- We offer super fast and secure WordPress hosting services
- You don’t need to build a website from scratch
It’s a great way to save your time and money. We can also guarantee you a special discount for the first year, and we empower your business with everything it needs to stay online.
We let the numbers do the talking
At CloudTech24, we’re proud of the results we deliver for our clients. With a 96% year-over-year client retention rate, we’ve built lasting relationships by consistently providing reliable and effective solutions.
Today, we support over 250 customers across more than 10 countries worldwide, showcasing our ability to scale and serve businesses globally. What sets us apart is our speed and efficiency. We resolve issues in less than 68 minutes on average, ensuring our clients get the support they need without delays. These achievements reflect our commitment to delivering exceptional service and value every single day.
96%
Retention of current clients YoY
250+
Customers in over 10 countries worldwide
<68
Minutes to issue resolution
Managed IT services beyond business domain registration
Our managed IT services maximise your business’s uptime, and this will enhance productivity and client engagement within your workforce. We offer the following professional services to companies worldwide from our global office locations.
Domain forwarding and masking
Direct any domain name you own to your website. Anyone who types that domain name into their browser is taken directly to your website.
Domain locking
Domain locking prevents accidental or intentional transfers of domain ownership and stops anyone from redirecting your nameservers.
Total DNS control
Manage your domain name server (DNS) records and set your email, FTP, sub-domains, and website location all from one control panel.
Change of registration
Assign your domain name to someone else or change the contacts for your domain online, anytime.
Status alerts
Monitor the status of your domain and get instant alerts if there’s been a change.
Auto renew protection
No need to watch expiration dates to make sure you renew on time! Auto-renew keeps your domains, hosting, website builders, and other products in your name and under your control.
Domain security
Maintaining control over a Domain or DNS (domain name system) allows your business to retain its web presence and critical functions like email communications. CloudTech24’s server management services help you secure all aspects of DNS administration.
Proactive management and monitoring
Our IT teams don’t stop once your website is online. We deploy high-tech software that runs performance checks and tracks all activities to ensure that domains and client-servers remain in excellent health.
Secure server management and protection
CloudTech24 deliver end‑to‑end server management designed to keep your business systems running smoothly and securely. Our expert team handle performance optimisation, patch management, and proactive monitoring to prevent downtime. We implement advanced security measures, including threat detection, access control, and off‑site encrypted backups, ensuring your data stays protected, compliant, and always available.
Contact us today to find out more about how we can managed and secure your servers.
What are the benefits of using a data centre?
Using a data centre to host your server comes with a vast range of benefits including:
- Enhanced security: including 24/7 monitoring, firewalls and physical data protection controls
- Saves electricity and office space: you don’t need to dedicate space for a secure room.
- Money saving: expanding the management of your in-house servers requires a substantial investment in terms of time and money.
- Backup power in case of an outage. We leave nothing to chance!
- Eco-cooling that harnesses the power of evaporation techniques to keep our managed servers cool. This reduces our dependence on the electric grid and carbon fuel by up to 90%!
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Common FAQs about our server support services
We often receive questions about our server IT support, so we thought we would clear them up with some helpful FAQs. Of course, you can also book a call to speak with one of our expert team as we would be more than happy to help to give additional information.
Will managed server IT support help prevent downtime?
Yes. Continuous monitoring, software patching, and preventative maintenance helps resolve issues before they impact your business.
Is my server data secure with CloudTech24?
Absolutely. We implement strict access controls, threat monitoring, regular audits, and secure backups to safeguard your systems and data against cyber threats or hardware failures.
How much do managed server support services typically cost?
Pricing is flexible and scales with your server environment. Competitive monthly fees are based on your business requirements, and our offsite backup and recovery platform costs are based on the quantity of data.
Can you support both cloud and on-premises servers?
Yes. CloudTech24 supports physical, virtual, and cloud-based servers across Windows and Linux environments, ensuring consistent protection and performance across your entire infrastructure.
Can you handle server migrations?
Yes. CloudTech24 have a dedicated projects team that can provide migration services from on-premises, cloud, or other providers ensuring our team are here to provide expert support and a smooth transition of your business systems.
Do you provide regular server backups?
Yes. We implement automated, encrypted off-site backups with tested disaster recovery. Our team monitor our backups to ensure success and rerun backups in the event of a failure. In the event of a failure our team are on hand 24/7/365 to assist with backup restoration and business continuity.
Are your server services compliant with industry standards?
Absolutely. CloudTech24 are externally audited and accredited with ISO 27001, Cyber Essentials Plus, and CREST. Our services follow best practice and high industry standards.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
Highly recommend them for any of your MSP needs, they’re quick, detail oriented and will get you back up and running in no time!
Met CEO Craig at ScaleCon conference and was given exemplary ICT advice, an expert worth listening to!
I had the pleasure of meeting the Founder at an event in the US. The operation he’s running is impressive, if you’re a business owner looking for IT who a company who holds themselves accountable you found them!
I had the pleasure of getting to pick the brain of the CEO at an event in the US. If you’re a business owner looking for IT that won’t leave you feeling stranded, you can’t go wrong with CloudTech24. Their dedication to availability and keeping their clients running 24/7 is amazing to see.
Be very careful with signing them up. They will rip every amount you have and sign you up in to a contract with clauses which are in favourable condition for them only. If you love your business be away.
Be very careful with signing them up. They will rip every amount you have and sign you up in to a contract with clauses which are in favourable condition for them only. If you love your business be away.
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
CloudTech24 always delivers on time.
We recently made the transition from an in-house IT setup to working with CloudTech24 as our first ever outsourced IT provider and we couldn’t be happier with the decision. From the very start, their professionalism, expertise and attention to detail have been outstanding.
Their knowledge of Microsoft 365 is second to none, but what really stands out is that their skills and support stretch far beyond that. They’ve guided us smoothly through the transition, provided clear advice at every stage and are always on hand when we need them.
It’s a huge reassurance knowing that as a client we can rely on them not just to fix issues, but to proactively keep our systems running at their best. They’ve genuinely raised the bar for what IT support should look like and we’d highly recommend them to any business looking for a reliable, knowledgeable and supportive partner.
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The steep rise in ‘ClickFix’ style phishing attacks
What is ClickFix? ClickFix is a social engineering technique that the Security Operations team at CloudTech24 are seeing cybercriminals use to trick users into infecting their own devices. Typically, we find that a user is redirected to a fake verification page that impersonates a trusted service such as Cloudflare, Google reCAPTCHA, or a website security…
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What is a virtual CISO (vCISO)?
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Which one is better – AWS, Azure, or Google Cloud?
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The role of ethical hacking in penetration testing
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Why it pays to use a password generator
Your password is your first line of security for everything online. Any software, website, or app you use likely requires a login, so your password needs to be strong and unique. Weak credentials or other vulnerabilities can be exploited by hackers. You can utilise professional penetration testing services to safely evaluate your defences. If testing…
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CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.