Managed SIEM Service
Turning data into defence.
Strengthen your security posture with CloudTech24’s managed SIEM service:
- Full transparency across your digital environment
- Clear visibility
- 24/7 threat detection
- Active investigation and management of every alert
- Dedicated, expert response day and night.
Managed SIEM with CloudTech24
As an award-winning MSSP, CloudTech24 combines cutting-edge SIEM technology with expert security analysis to protect your organisation around the clock. We are ISO 27001 certified, as well as being CREST & Cyber Essentials Plus accredited.
Our clients benefit from:
- Rapid response times
- 24/7/365 security monitoring and protection
- Specialist SOC analysis
- No high overheads of managing platforms and analysis in-house.
What is managed SIEM?
A managed SIEM (Security Information and Event Management) service combines advanced security technology with expert human analysis to deliver continuous monitoring, threat detection, and rapid incident response. CloudTech24’s security operations team manages every aspect of your SIEM platform, with full oversight 24/7/365.
Our SIEM service captures, analyses, correlates, and enriches security data from servers, endpoints, network devices, applications, and cloud environments. Log collection and retention is aligned with regulatory and compliance requirements, with every log source validated for accuracy. Live threat intelligence is used to provide additional context and to improve detection of malicious activity.
Traditional SIEM deployments often result in a high number of alerts that require extensive tuning and constant review. Without dedicated management, this can lead to alert fatigue and slower responses to genuine threats. With CloudTech24’s Managed SIEM service, our security analysts constantly monitor, triage and prioritise alerts, so we can take swift and effective action. You benefit from our expertise, without the complexity or costs of running an in-house SIEM operation.
Why choose CloudTech24's managed SIEM services?
There are a number of benefits to partnering with CloudTech24 for your managed SIEM services:
- We deliver enterprise-grade detection, monitoring, and response
- Ideal for organisations without a dedicated security teams – you avoid the cost and complexity of managing SIEM internally.
- 24/7/365 monitoring for signs of compromise or suspicious activity
- Detection, analysis and prioritisation of threats with enriched contextual threat intelligence and predictive analytics
- Rapid incident response minimises disruption and potential data loss
- Improved regulatory compliance and audit readiness (ISO 27001, Cyber Essentials Plus, NIST, GDPR)
- Strengthened security posture.
Powered by CrowdStrike
Our SIEM service is powered by CrowdStrike, a market-leading cloud-native SIEM platform. It gathers data from a range of sources and uses advanced analytics and real-time threat intelligence to enable faster, more accurate detection and response to potential security incidents.
CloudTech24 delivers this as a fully managed solution, with continuous monitoring and proactive threat hunting from our 24/7 expert security operations team. For clients already using our Next-Generation Antivirus (NGAV) and Managed Detection and Response (MDR) services, integrating CrowdStrike SIEM provides enhanced protection through centralised security monitoring across multiple data sources.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Managed SIEM - FAQs
We often receive questions about our Managed SIEM, so we thought we would clear them up with some helpful FAQs. Alternatively, if you’d like to pick the phone up and speak with us, we would be more than happy to help.
What does SIEM stand for?
SIEM stands for Security Information Event Management.
How does a SIEM tool work?
A managed SIEM tool works by collating data from multiple sources, giving you visibility of data from a central location. It can be configured to enrich results, such as flagging malicious activity based on inputs and incorporating cyber intelligence from third party sources.
What are the benefits of managed SIEM?
The benefits of a managed SIEM service are that it provides constant network monitoring, resulting in faster incident response and threat remediation.
How is data collected by a managed SIEM service?
Agents or connectors are used to collect data from a variety of sources within an organisation’s network. Agents are small software programs that are installed on endpoint devices or servers. They are responsible for collecting data and sending it to the managed SIEM system.
What type of data is collected?
A managed SIEM service collects and analyses system and security logs from servers, endpoints, firewalls, routers, cloud platforms, and applications. It also gathers authentication logs, user activity, email traffic, and threat intelligence feeds. By collating this data, the SIEM provides a central view of your network’s security posture and helps identify unusual or suspicious behaviour that may indicate a threat.
How is data analysed by a managed SIEM service?
Data is analysed using a combination of automated and manual processes. Automated processes include algorithms and rules that are used to identify patterns and anomalies in the data that may indicate a security threat.
What types of security threats can a managed SIEM service detect?
A managed SIEM service can detect a wide range of security threats, including:
- Network intrusions
- Unauthorised access to sensitive data
- Insider threats
- Denial of service attacks
Why do CloudTech24 use CrowdStrike for SIEM?
CrowdStrike Falcon Next-Gen SIEM is a market-leading SIEM platform. When used in conjunction with other CrowdStrike solutions it provides a unified platform for data analysis, with advanced visibility across endpoints, cloud, and networks.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
CloudTech24 always delivers on time.
We recently made the transition from an in-house IT setup to working with CloudTech24 as our first ever outsourced IT provider and we couldn’t be happier with the decision. From the very start, their professionalism, expertise and attention to detail have been outstanding.
Their knowledge of Microsoft 365 is second to none, but what really stands out is that their skills and support stretch far beyond that. They’ve guided us smoothly through the transition, provided clear advice at every stage and are always on hand when we need them.
It’s a huge reassurance knowing that as a client we can rely on them not just to fix issues, but to proactively keep our systems running at their best. They’ve genuinely raised the bar for what IT support should look like and we’d highly recommend them to any business looking for a reliable, knowledgeable and supportive partner.
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Excellent team to work with. Customers are really at the core of what they do!
Understood the pain point, fixed it, job done!
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CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.