Proactive round the clock support for a growing British video games company

Due to the company’s expansion, they were experiencing challenges managing security risks and supporting their expanding staff, as well as a lack of capacity to run IT operations alongside leading business critical projects.

It was critical to the client that CloudTech24 had expertise in both IT support and cybersecurity, delivered by a highly skilled in-house team who could provide round the clock support to the customer’s team.

The client chose to work with CloudTech24 because of our customer-focused approach, which involved providing a holistic solution tailored to their specific and complex needs.

CloudTech24 partnered with the video games studio to create a single solution that incorporated 24/7/365 co-managed IT support, managed detection and response services, email security, plus a range of management, monitoring and support services.

The project commenced with an in-depth discovery and onboarding process, with operational responsibilities being transferred to CloudTech24 during a planned and well-managed implementation period. Following the transition, CloudTech24 scheduled regular reviews, strategy sessions and delivered service optimisations.

The solution involved a comprehensive suite of managed IT and cybersecurity services delivered by CloudTech24:

• 24/7 Co-Managed Premium IT Support
• Managed Email Security
• Managed SIEM
• Managed Detection and Response (MDR) services
• Microsoft Licensing
• Managed Network
• Protected Server
• Enterprise Password Manager.

As a result of the partnership with CloudTech24:

• Video game studio staff have immediate access to expert 24/7 IT support
• The customer avoided the costs, difficulties and time required to recruit specialist IT and cybersecurity staff
• Our client’s internal technical staff have been able to focus on strategic projects rather than on day-to-day IT operations
• The company benefited from improved governance, responsive support and a proactive, strengthened security posture.

Every month, CloudTech24 deal with over 350 support and services requests from the client, answering calls within 15 seconds and resolving issues in 68 minutes on average.

“In essence, CloudTech24 have become an extension of our team. Working with them has been a positive, collaborative experience. The CloudTech24 team is knowledgeable, proactive, responsive, and customer focused. Their support has been exceptional.

We would highly recommend CloudTech24 to other organisations looking for managed IT support and cybersecurity solutions. They have become a trusted partner to our business.”

IT Support Engineer