Device Management
CloudTech24 offer device management services for businesses of all sizes, reducing your IT workload, enhancing security and increasing productivity.
What is device management?
Your users need the right devices and apps to work securely and efficiently. CloudTech24 take on the oversight and maintenance of your company’s devices, so you can focus on growing your business rather than on IT support tickets. We ensure that all your devices (including desktops, laptops, smartphones, tablets, and servers) are secure, compliant, and functioning effectively.
Our services include:
- Remote configuration
- Maintenance and updates
- Access management
- Security and compliance fine-tuning
- Troubleshooting
- Device lifecycle management (DLM).
We also provide managed endpoint security and BYOD (Bring Your Own Device) management.
Mobile device management (MDM) services
Our mobile device management (MDM) services allow us to manage all your devices from a single central location. This specialised support is crucial for controlling access to business-critical data and streamlining your IT, in organisations where remote/hybrid working are the norm.
CloudTech24’s MDM services include:
- Updates and support
- Device tracking
- Access management
- Auto-backups
- Security policy enforcement
- Remote wipe capabilities.
Additionally, we are able to give you visibility across all your devices, with valuable insights into productivity and data usage. Outsourcing your MDM to CloudTech24 frees up your time to add value elsewhere.
We let the numbers do the talking
At CloudTech24, we’re proud of the results we deliver for our clients. With a 96% year-over-year client retention rate, we’ve built lasting relationships by consistently providing reliable and effective solutions.
Today, we support over 250 customers across more than 10 countries worldwide, showcasing our ability to scale and serve businesses globally. What sets us apart is our speed and efficiency. We resolve issues in less than 68 minutes on average, ensuring our clients get the support they need without delays. These achievements reflect our commitment to delivering exceptional service and value every single day.
96%
Retention of current clients YoY
250+
Customers in over 10 countries worldwide
<68
Minutes to issue resolution
Protect your devices throughout their lifecyle
Our expert team delivers 24/7/365 support to protect your business from cyber-attacks and ensure your devices remain up-to-date and secure.
Device Lifecycle Management (DLM)
Lifecycle management is the process of managing a device from acquisition and deployment through to maintenance, replacement, and disposal.
Our device management services include device lifecycle management (DLM), so we’re ready to take action before your devices are due to be replaced and can manage that process on your behalf. We ensure you benefit from the latest technology and get value for money, helping you increase productivity and stay ahead of the competition.
Benefits of managed device services
Cost savings
CloudTech24’s device management services can help your business significantly lower data protection costs by reducing your need for additional third-party tools and resources.
Enhanced organisation
Our 24/7/365 in-house team automate updates and are available around the clock, so your users stay supported and productive.
Secure remote access
Our device management software gives us remote access to your devices, helping maintain security and prevent unauthorised access to data.
Increased security
You can enjoy peace of mind in the knowledge that your devices are tracked, monitored and secure, reducing the risk of data leaks and breaches.
Reliable data protection
Our automated backups safeguard your critical data, prevent data loss and protect your business operations from unexpected disruptions.
Improved compliance
Mobile Device Management (MDM) supports regulatory compliance by managing all devices from a single, unified console, which is a requirement for achieving Cyber Essentials certification.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
FAQs: Device management services
We often receive questions about our device management services, so let’s clear them up with answers to some of these FAQs.
What are the most common threats to IT devices?
IT devices face a number of threats, these include:
- Phishing
- Unpatched software
- Ransomware
- Malware
- Stolen credentials.
Read more in our blog post on the different types of cybersecurity threats.
How do I get started with device management?
CloudTech24 start the process with an assessment of your organisation’s existing devices. We will then develop a comprehensive plan for the management and maintenance of the devices.
This may involve selecting software tools or other resources to support the process, as well as assigning tasks and responsibilities to specific staff members or departments.
Is device management the same as asset management?
No. Device management specifically refers to the management and maintenance of hardware and software devices, whereas asset management may include physical assets such as buildings and equipment, or financial assets.
Does mobile device management include remediation?
It depends on the platform and configuration.
Some examples of MDM remediation capabilities are:
- Pushing out software updates and patches
- Automatic correction of settings that are not compliant
- Enforcing security policies, such as screen lock or use of PINs.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
CloudTech24 always delivers on time.
We recently made the transition from an in-house IT setup to working with CloudTech24 as our first ever outsourced IT provider and we couldn’t be happier with the decision. From the very start, their professionalism, expertise and attention to detail have been outstanding.
Their knowledge of Microsoft 365 is second to none, but what really stands out is that their skills and support stretch far beyond that. They’ve guided us smoothly through the transition, provided clear advice at every stage and are always on hand when we need them.
It’s a huge reassurance knowing that as a client we can rely on them not just to fix issues, but to proactively keep our systems running at their best. They’ve genuinely raised the bar for what IT support should look like and we’d highly recommend them to any business looking for a reliable, knowledgeable and supportive partner.
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Excellent team to work with. Customers are really at the core of what they do!
Understood the pain point, fixed it, job done!
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CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.