We have optimised our IT support solutions by dedicating our approach to understanding the latest in technology and cyber security to be highly effective, while keeping costs down.
This ultimately enables you to be more productive and focus in running your business and growing your organisation.
Our IT Support Services
Software Support to Manage and Grow Your Business
Whatever software or suite you’re using to manage your business, CloudTech24 offer complete support to ensure you’re getting the maximum value from your investment.
Using the right software for your business is critical to managing costs effectively, boosting productivity and delivering the best customer service.
Our IT support consultants are on hand to help you make the most of your business critical software, whether you’re just starting out, looking to switch or just need some help utilising the available tools.
24/7 IT Support & Data Backup
We believe IT support should be round-the-clock, 24 hours a day, 7 days a week – so that’s exactly what we offer.
When you choose CloudTech24 business IT support, we’re proactive to prevent nightmare scenarios like system outages and data loss.
But should the worst happen, we’re available for remote and on-site support to get your business back up and running quickly, with minimum disruption and financial impact.
We’ve got everything to covered to keep your business running:
- Backup & disaster recovery
- Network maintenance & support
- Server maintenance & support
- IT project management
- IT relocation
Getting You the Best Deal
IT costs account for around 20% of SMB expenditure so getting the best deal on your hardware, equipment and utilities could have a significant impact on your bottom line.
CloudTech24 have been in the business for over 15 years so use our expertise to ensure you’re getting the best prices for IT equipment, be it new PCs, business broadband services or website hosting.
Talk to CloudTech24 to make sure you’re getting the the best price for:
Business IT Support for Modern Businesses
As a modern business IT support service provider, we provide proactive IT services to improve productivity, prevent problems and solve issues before they start to keep your business live and online.
- Real-Time System Monitoring
- Patch Management
- IT Support And Security Services
- On-Site Technical Support
- Expert Microsoft 365 And Google Workspace Support
- Cloud And Microsoft Azure Support
- Security Monitoring And Advanced Threat Prevention
In addition to service desk support our technical experts constantly monitor the performance and health of your systems.
Many routine tasks such as software updates are handled remotely and discreetly to provide preventative maintenance and fix potential problems before they develop.
This level of service extends from staff workstations to your network infrastructure where basic infrastructure configuration changes such as the changing of a WiFi password, network reconfiguration, network/device connectivity troubleshooting can all be performed remotely by our technical engineers.
Business IT support for your sector
CloudTech24 provide cost-effective IT support across all industries and verticals including:
- Construction And Building Companies
- Accountants And Bookkeeping Companies
- SME (Small And Medium Enterprises) Companies
- Schools And Education
- Engineering Companies
- Healthcare Companies
- Legal Companies
- Manufacturing Companies
- Charities (Non-profit) Companies
Frequently Asked Questions About
our IT Support Services
We often receive questions about our business IT support services and how we can help with your business support and address your IT challenges and so we thought we would clear them up with some helpful FAQ’s below, of course, you can also pick the phone up and speak with our IT team who will be more than happy to help.
WHY DO YOU NEED IT SUPPORT?
Organisations rely heavily on technology for the day to day running of their business operations, ensuring your hardware, software and cloud systems are available, secure, backed up and optimised is a key requirement to the smooth running of your business. CloudTech24 partner with professional businesses to ensure they have reliable and highly skilled technical expertise on hand in the event of technical system failure or technical support requirement from your staff.
WHAT IS A MANAGED SERVICES PROVIDER (MSP)?
A Managed Service Provider (MSP) is a outsourced IT provider that provides outsourced management of clients technical systems and/or technical support for their staff members – Organisations use managed services delivered by an external provider to ensure they have dependable expertise to manage technical platform and support their users with the benefits of greater support coverage and cost savings.
WHAT ARE THE SKILLS REQUIRED FOR TECHNICAL SUPPORT?
Managing and supporting a client infrastructure requires a deep understanding of technical aspects and how to troubleshoot and resolve IT problems in addition to following and implementing platform management processes and customer service. One of the key benefits of outsourcing the Technical Support function is the ability to leverage a whole team of technical experts with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.
WHAT ARE YOUR SUPPORT HOURS?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
HOW MUCH DOES YOUR IT SUPPORT COST?
Our support services are calculated on a number of variables, including: size of business, services required, number of offices and support hours required. CloudTech24 provide full consultative services for prospective clients to review their current IT solutions and provide visibility of technical gaps and issues before providing pricing for a complete business IT support service to facilitate productivity, reliability and security for your organisation.
DO YOU PROVIDE UNLIMITED IT SUPPORT?
CloudTech24 provide unlimited support based on a fixed monthly cost based on either 9/5 business operations or a 24/7/365 support agreement.
WE ALREADY HAVE AN IT TEAM IN-HOUSE, WHY WOULD WE REQUIRE YOUR SERVICES?
CloudTech24 work with a lot of organisations with dedicated resources in-house and IT expertise. In these environments, CloudTech24 support your internal team to provide co-managed and specialist business IT support, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.
DOES CLOUDTECH24 PROVIDE BOTH REMOTE AND ONSITE SUPPORT?
CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.
DOES CLOUDTECH24 OFFER HOURLY OR BLOCK HOURS SUPPORT?
CloudTech24 provide both hourly and block hour support, our block hour consulting is suitable for clients who are looking for an IT partner and co-managed plan and have a frequent but not continuous requirement for IT support, Consulting or project implementation.
WHERE DOES CLOUDTECH24 PROVIDE TECHNICAL SUPPORT?
CloudTech24 perform remote technical support and management of IT Projects for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are in London, Surrey, Sussex, Hampshire and Berkshire – and served from the CloudTech24 London and Surrey offices.
DOES CLOUDTECH24 PROVIDE 24 HOUR (24/7/365) IT SUPPORT?
CloudTech24 provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.
DO YOU PROVIDE CHEAP IT SUPPORT?
CloudTech24 provides competitively priced IT support and services – Our services are designed to provide security and productivity benefits that can directly improve the performance of your staff by up to 35% based on an unmanaged, unoptimised and unsupported IT platforms. CloudTech24 focus on providing the correct level of technical support rather than purely focusing on delivering an inferior level of cheap support – this approach is why CloudTech24 are one of the leading IT Support Companies in the UK.
HOW TO CHOOSE AN IT SUPPORT COMPANY?
Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services to ensure we can provide the best managed solutions and peace of mind for your business.
