Our Business IT Support Services
Hardware and Software Support to Manage and Grow Your Business
Whatever hardware and software suite you’re using to help your business operate, CloudTech24 offer complete support to ensure you’re getting the maximum value from your investment whilst reducing costly downtime.
Using the right software for your business is critical to managing costs effectively, boosting productivity, and delivering the best customer service.
Our IT consultants are on hand to help you make the most of your business-critical software, whether you’re just starting out, looking to switch, or need some help utilising the available tools.
Getting You the Best Deal
IT costs account for around 20% of SMB expenditure so getting the best deal on your hardware, equipment and utilities could have a significant impact on your bottom line.
CloudTech24 has been in the business for over 15 years. Clients use our expertise to ensure they’re getting the best prices for IT equipment, be it new PCs, business broadband services or website hosting.
Talk to CloudTech24 now to make sure you’re getting the best price for:
24/7 IT Support & Data Backup
We believe IT support should be round-the-clock, 24 hours a day, 7 days a week – so that’s exactly what we offer.
When you choose CloudTech24 business IT services, we’re proactive in preventing nightmare scenarios like system outages and data loss.
In the event that the worst happens, we’re available via remote support to get your business back up and running quickly, with minimum disruption and financial impact.
We’ve got everything covered to keep your business running:
- Backup & Disaster Recovery
- Network Maintenance & Support
- Server Maintenance & Support
- IT Support Services and Project Management
- IT Relocation
Fully Managed IT Support for Businesses
As a modern IT services company, we provide proactive IT services to improve productivity, prevent problems, and solve issues before they start to keep your business live and online.
- Real-Time System Monitoring
- Patch Management
- IT Support Services and Security
- Remote Technical Support
- Expert Microsoft 365 and Google Workspace Support
- Cloud and Microsoft Azure Support
- Security Monitoring and Advanced Threat Prevention
In addition to service desk support, our technical experts constantly monitor the performance and health of your systems.
Many routine tasks such as software updates are handled remotely and discreetly to provide preventative maintenance and fix potential problems before they develop.
This level of service extends from staff workstations to your network infrastructure where basic infrastructure configuration changes such as the changing of a WiFi password, network reconfiguration, and device connectivity troubleshooting can be performed remotely by our technical engineers.
We have optimised our business IT solutions by dedicating our approach to understanding the latest in technology and cyber security to be highly effective while keeping costs down.
CloudTech24 enables you to be more productive and focus on running your business and growing your organisation.
Managed IT support for your sector
CloudTech24 provides cost-effective IT support across all industries and verticals including:
- Accountants And Finance Companies
- SME (Small And Medium Enterprises) Companies
- Schools And Education
- Healthcare Companies
Frequently Asked Questions About
our IT Support Services
We often receive questions about our business IT support services and how we can help with your business support and address your IT challenges. To help, please browse our FAQ below.
Alternatively, speak with our sales team who will be more than happy to help.
What is a managed service provider (MSP)?
A Managed Service Provider (MSP) is an external IT provider that provides management of client technical systems and/or technical support for client staff members. Organisations use managed services delivered by an external provider to ensure they have dependable expertise at an affordable cost to manage technical platforms and support users.
Why does a business need IT support?
A business needs IT support as organisations rely heavily on technology for the day-to-day running of their operations. Ensuring your hardware, software and cloud systems are available, secure, backed up and optimised is an essential requirement for the smooth running of your business. CloudTech24 works with businesses to ensure they have reliable and highly skilled technical expertise in case of technical system failure or technical support requirements from your staff.
What to look for in an IT support company?
Different IT support companies do different things. It is essential to check that an IT support company can help with the IT assets and environments you work within. For example, if you have Microsoft licensing, check to see that the potential IT support partner is familiar with Microsoft products and has experience configuring Microsoft environments.
What is business IT support?
Business IT support is a service whereby a managed service provider such as CloudTech24 supports organisations by managing their digital assets and resolving technical issues. We also offer custom services including cyber security consultancy and digital transformation.
How much does your IT support cost?
Our support services are calculated on a number of variables, including size of business, services required, number of offices and support hours required. CloudTech24 provides full consultative services for prospective clients to review their current IT solutions and provide visibility of technical gaps and issues before providing pricing for a complete business IT support service to facilitate productivity, reliability and security for your organisation.
Do you provide unlimited IT support?
CloudTech24 provides unlimited 24/7 IT support for a monthly cost per user.
If we already have an IT team in-house, why would we need IT support?
CloudTech24 works with a lot of organisations that have dedicated resources in-house and IT expertise. We provide co-managed support to help your internal team with specialist business IT support that includes escalation paths, out-of-hours support, platform and security monitoring, hardware/software/licensing resale and project management for new implementations.
Does CloudTech24 provide both remote and on-site IT support?
By default, CloudTech24 provides remote support in all of our IT packages (except our Co-Managed plan). We ensure that our clients are using cloud-enabled technology so our engineers can remotely manage all systems. In the event of a support requirement, we can connect directly to your desktops, laptops, servers, infrastructure, firewalls, website, and portals, to provide immediate support without the delay associated with site visits. CloudTech24 does not provide on-site support as part of our support plans but has an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.
Does CloudTech24 offer hourly support or blocks of time?
CloudTech24 does not provide support by the hour. We do provide half-day and day rates for specific projects where required.
Where does CloudTech24 provide business IT support?
CloudTech24 performs remote technical support and management of IT Projects for organisations globally. Our focus is organisations that are domiciled out of the UK, with the majority of our clients in London, Surrey, Sussex, Hampshire and Berkshire. The CloudTech24 offices in Surrey, London, the Philippines, and Dubai serve all clients.
Does a small business need IT support?
Yes, a small business needs IT support to help with cyber security and operational efficiency. For specific pricing for small business IT support, please get in touch with us.
How do I choose and IT support company?
Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provides an IT health check for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services to ensure we can provide the best-managed solutions and peace of mind for your business.
To what locations do you provide IT support?
We provide business IT support in many locations from Surrey, London, Essex, Hertfordshire, Kent, and Berkshire. Some of the towns and cities we provide IT support include Basingstoke, Brighton, Southampton, Maidstone, Tunbridge Wells, and Watford, as well as IT Helpdesk Services to Essex.
Do CloudTech24 provide 24/7 IT support?
Yes, we provide this as standard. Our global office locations mean that we are online 24 hours per day, 7 days per week.