CloudTech24 are an Award Winning Business IT support Company – our Managed IT support provides a fast and efficient technical support for your business platforms to deliver business productivity benefits whilst reducing costs.

CloudTech24 offer managed business IT support in London, Surrey, Sussex, Hampshire, Berkshire and across the UK to small and medium sized businesses. Our vision and approach is to minimise downtime and related inconvenience for your business by leveraging best of breed IT Solutions supported by our 24/7/365 service desk staffed by background checked, and highly trained IT professionals.

We’ve all felt the pain of when IT goes wrong. It can grind a small business to a halt which can be hugely frustrating internally and externally. Your in house IT department, or that member of the IT Staff who has got a reputation for being the most technically gifted, can feel incapacitated in delivering sole management of your computer systems without support from a reliable IT Company that can assist with managed services adhoc IT Project requirements.

We have optimised our IT support solutions by dedicating our approach to understanding the latest in technology and cyber security to be highly effective, while keeping costs down. This ultimately enables you to be more productive and focus in running your business and growing your organisation.

Our Clients

CloudTech24 are an expert IT Support Provider with SME clients from a variety of business verticals across the UK. Through our industry leading and fully managed 24/7 IT support service for remote management our help desk and experienced team are focused on customer service and equipped to monitor, mitigate and resolve any IT related issues and business needs that you may encounter and support your business in achieving your goals.

Traditional IT support providers require site visits to fix issues and undertake maintenance. This method of response is slower, more inconvenient to you or your teams working day, and more expensive for your business. Our IT support engineers are available for remote support 24/7/365 to help your business with any IT issues and ensure optimised and streamlined operations as a trusted technology partner in addition to providing local support for onsite project and support requirements.

Business IT Support

As a modern business IT support service provider, we deploy high performing solutions that allow for:

  • Continuous real time system monitoring and proactive maintenance of your IT Systems
  • Patch management and security updates for Windows, Mac, Linux, and IT infrastructure systems.
  • Immediate remote access to your user devices and also network infrastructure.
  • Award winning Mac, Linux and & Windows IT support and security services with business hours or unlimited 24/7/365 end user support via telephone or email.
  • On-site technical support in London, Surrey, Sussex, Hampshire, Berkshire and across the UK.
  • Expert Google Workspace (formally Google Suite) and Microsoft 365 (formerly Office 365) Setup, Migration, Resale, Management and support.
  • Recommended cloud computing providers for both Google Cloud and Microsoft Azure.
  • Rapid response by our remote technical support from our Surrey and London Offices.
  • Embedded Cyber Security protection through security monitoring and advanced threat prevention to secure your business against security breaches.
  • Highly trained Technical Support Engineers in our Helpdesk team, providing support for a wide range of technologies and services.
  • Expert IT manager as a service and strategic health checks and reviews.

In addition to service desk support our technical experts constantly monitor the performance and health of your systems, whilst performing routine tasks such as software updates, remotely and discreetly provide preventative maintenance and fix potential problems before they develop. This level of service extends from staff workstations to your network infrastructure where basic infrastructure configuration changes such as the changing of a WiFi password, network reconfiguration, network/device connectivity troubleshooting can all be performed remotely from our technical engineers without requiring an on site visit. Again this comes back to our vision to make you more productive and secure, keeping your costs down and enabling you to sustain and grow your business more effectively.

CloudTech24 provide cost effective IT support across all industries and verticals including:

Frequently Asked Questions about our IT Support Services

We often receive questions about our business IT support services and how we can help with your business support and address your IT challenges and so we thought we would clear them up with some helpful FAQ’s below, of course, you can also pick the phone up and speak with our IT team who will be more than happy to help.

Organisations rely heavily on technology for the day to day running of their business operations, ensuring your hardware, software and cloud systems are available, secure, backed up and optimised is a key requirement to the smooth running of your business. CloudTech24 partner with professional businesses to ensure they have reliable and highly skilled technical expertise on hand in the event of technical system failure or technical support requirement from your staff.

A Managed Service Provider (MSP) is a outsourced IT provider that provides outsourced management of clients technical systems and/or technical support for their staff members – Organisations use managed services delivered by an external provider to ensure they have dependable expertise to manage technical platform and support their users with the benefits of greater support coverage and cost savings.

Managing and supporting a client infrastructure requires a deep understanding of technical aspects and how to troubleshoot and resolve IT problems in addition to following and implementing platform management processes and customer service. One of the key benefits of outsourcing the Technical Support function is the ability to leverage a whole team of technical experts with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.

CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.

Our support services are calculated on a number of variables, including: size of business, services required, number of offices and support hours required. CloudTech24 provide full consultative services for prospective clients to review their current IT solutions and provide visibility of technical gaps and issues before providing pricing for a complete business IT support service to facilitate productivity, reliability and security for your organisation.

CloudTech24 provide unlimited support based on a fixed monthly cost based on either 9/5 business operations or a 24/7/365 support agreement

CloudTech24 work with a lot of organisations with dedicated resources in-house and IT expertise. In these environments, CloudTech24 support your internal team to provide co-managed and specialist business IT support, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.

CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.

CloudTech24 provide both hourly and block hour support, our block hour consulting is suitable for clients who are looking for an IT partner and co-managed plan and have a frequent but not continuous requirement for IT support, Consulting or project implementation.

CloudTech24 perform remote technical support and management of IT Projects for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are in London, Surrey, Sussex, Hampshire and Berkshire – and served from the CloudTech24 London and Surrey offices.

CloudTech24 provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.

CloudTech24 provides competitively priced IT support and services – Our services are designed to provide security and productivity benefits that can directly improve the performance of your staff by up to 35% based on an unmanaged, unoptimised and unsupported IT platforms. CloudTech24 focus on providing the correct level of technical support rather than purely focusing on delivering an inferior level of cheap support – this approach is why CloudTech24 are one of the leading IT Support Companies in the UK.

Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services to ensure we can provide the best managed solutions and peace of mind for your business.

Looking for IT Support for Your Business?

Please get in touch with our Business IT Support Experts for more information. You can also book a free IT assessment in LondonSurreySussexHampshireBerkshire and across the UK.