Identity Threat Detection and Response (ITDR) service
Identity is now the primary attack path for cybercriminals. Attackers increasingly target identities because stolen or compromised credentials allow them to bypass traditional defences and access systems as legitimate users. This makes their activity harder to detect and allows them to move freely within an organisation.
A simple click on a malicious link in an email or website can send a senior team member to a fake login page. If they enter their details, their account can be taken over, giving attackers access to the systems and data they are authorised to use. This can lead to untold damage as it can go undetected for days, weeks or months whilst an adversary imitates them.
What is Identity Threat Detection and Response (ITDR)?
Identity Threat Detection and Response (ITDR) is a security approach focused on identifying, investigating and responding to threats targeting user identities. It monitors how accounts are accessed and used, detects suspicious behaviour, and takes action to stop potential breaches before they escalate.
ITDR helps detect compromised or stolen credentials, unusual login activity (e.g. impossible travel, unusual times), privilege escalation attempts, lateral movement across systems and phishing-related account takeovers.
CloudTech24’s Identity Threat Detection and Response service is designed as a seamless extension of our Managed Detection and Response (MDR) services, and works with Microsoft 365, or Okta platforms. While MDR focuses on detecting and responding to threats across endpoints (physical devices like laptops and servers), cloud and networks, identity protection adds a critical layer focused on the one control attackers rely on most, user access.
Together, they provide a complete solution, covering both how attackers get in and what they do once inside.
Key ITDR benefits
- Lowers the risk of breach and reduces the likelihood of unauthorised access by identifying and stopping identity-based attacks early
- Enables faster incident containment by limiting the impact of security incidents through rapid, expert-led response
- Improves visibility and control giving organisations clear insight into identity risks and how they are being actively managed
- Strengthens your compliance posture by helping demonstrate adherence to regulatory expectations and recognised best practice frameworks
- Delivers immediate value, allowing you to deploy quickly with best practice controls in place from day one.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
ITDR - Frequently Asked Questions
Take a look at some questions we are regularly asked about our Identity Threat Detection and Response (ITDR) service. If you have any further questions, please do contact us.
How is Identity Threat Detection and Response (ITDR) different from traditional security solutions?
Traditional security tools focus on networks, devices and endpoints. Identity Threat Detection and Response (ITDR) specifically protects user identities – now the most common entry point for cyberattacks – by detecting misuse of valid credentials and stopping attackers who appear legitimate.
How does ITDR work alongside Managed Detection and Response (MDR)?
Identity Threat Detection and Response (ITDR) is an extension of our MDR services, adding identity-focused protection. While MDR monitors endpoints, cloud and networks, ITDR monitors authentication activity and user behaviour. Together, they provide a full cyber security solution.
Does ITDR prevent phishing attacks?
While ITDR doesn’t stop phishing emails, it does reduce their impact by detecting and responding quickly if credentials are entered into malicious sites and accounts become compromised. Take a look at our Ironscales managed email security service if you’re looking for real-time email protection aimed at preventing phishing attacks.
Will ITDR increase our internal IT team's workload?
No. One of the key benefits of ITDR is reducing operational burden. The service is fully managed by CloudTech24’s expert security team, meaning your staff don’t need to build or maintain specialist identity security capabilities.
Can ITDR integrate with our existing systems?
Yes. You need to be using Microsoft 365 or Okta. ITDR is designed to integrate seamlessly with your existing identity platforms, cloud services and security stack, including integration into incident response processes.
How does Identity Threat Detection and Response (ITDR) improve compliance?
ITDR supports compliance with frameworks such as UK GDPR and FCA expectations by monitoring access to sensitive data, enforcing strong authentication controls, providing audit trails and reporting on identity activity.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
CloudTech24 always delivers on time.
We recently made the transition from an in-house IT setup to working with CloudTech24 as our first ever outsourced IT provider and we couldn’t be happier with the decision. From the very start, their professionalism, expertise and attention to detail have been outstanding.
Their knowledge of Microsoft 365 is second to none, but what really stands out is that their skills and support stretch far beyond that. They’ve guided us smoothly through the transition, provided clear advice at every stage and are always on hand when we need them.
It’s a huge reassurance knowing that as a client we can rely on them not just to fix issues, but to proactively keep our systems running at their best. They’ve genuinely raised the bar for what IT support should look like and we’d highly recommend them to any business looking for a reliable, knowledgeable and supportive partner.
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Excellent team to work with. Customers are really at the core of what they do!
Understood the pain point, fixed it, job done!
The latest blogs from CloudTech24
The steep rise in ‘ClickFix’ style phishing attacks
What is ClickFix? ClickFix is a social engineering technique that the Security Operations team at CloudTech24 are seeing cybercriminals use to trick users into infecting their own devices. Typically, we find that a user is redirected to a fake verification page that impersonates a trusted service such as Cloudflare, Google reCAPTCHA, or a website security…
Read more
What is a virtual CISO (vCISO)?
Cybersecurity issues don’t pop up one at a time. They’re often frequent, urgent, and complex. When issues build up and the level of complexity increases to the point where your team needs an extra hand, having a vCISO can lighten the load. A vCISO (Virtual Chief Information Security Officer) is a security leader who serves…
Read more
Which one is better – AWS, Azure, or Google Cloud?
Choosing the right cloud infrastructure is a decision you can’t take lightly. Today, businesses must decide whether to build their applications on AWS, Azure, or Google Cloud. While these platforms offer similar core features like storage and computing power, each vendor approaches infrastructure, security, and developer experience with a completely different philosophy. This blog breaks…
Read more
The role of ethical hacking in penetration testing
Hacking into a business is, 99% of the time, a malicious act aimed at damaging an organisation. But penetration testing is that 1%, where it’s actually an incredibly safe and skilful way to find how you can improve your business. In this guide, we’ll cover what penetration testing is, how it works, the process, and…
Read more
Why it pays to use a password generator
Your password is your first line of security for everything online. Any software, website, or app you use likely requires a login, so your password needs to be strong and unique. Weak credentials or other vulnerabilities can be exploited by hackers. You can utilise professional penetration testing services to safely evaluate your defences. If testing…
Read more
The best AI notetakers in 2026
AI notetakers are the way forward. As they grow in popularity, they continue to become more accurate and advanced, quickly becoming standard practice for both businesses and individuals. As with any newly discovered tool, there’s a need to understand what they are, how they work, and which one is best for you. Not just the…
Read more
CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.