Managed IT Services
Round-the-clock remote IT support from a leading provider of managed IT services.
Our managed IT services
CloudTech24 are an award-winning managed IT services provider, providing a wide range of services and solutions with proactive IT support and management. We are trusted by over 250 companies in London, Surrey, Sussex, Hampshire, Berkshire and across the UK and in Dubai to outsource their IT services.
Our customers receive support that includes:
- 24/7/365 remote IT support
- Rapid response times
- Access to our specialist Security Operations Centre (SOC)
Award-winning managed IT services
CloudTech24 offer a comprehensive selection of award-winning managed IT services, covering your business from every possible angle.
If you’re seeking to increase the efficiency and reliability of your systems and support services then speak to us about your current challenges. We have worked with many organisations to perform digital transformation and ongoing support to ensure proactive maintenance of these systems are continuously performed.
Outsourcing IT support
Outsourcing partial or full IT functions ensures your organisation’s business applications and platforms are supported, with the ongoing reassurance of our IT service desk to swiftly respond 24/7/365. With CloudTech24 you’ll enjoy the impressive service levels that modern businesses require from a trusted provider.
Opting for outsourced or managed IT services to an industry-leading provider like CloudTech24, offers an increase in productivity and security benefits, as well as a prime opportunity for business growth.
CloudTech24 IT services are available to organisations that require a fully outsourced function or as a trusted partner to work alongside your internal IT team to provide escalated support and extended coverage to meet response times as an expert safety net.
With challenges and costs of hiring IT professionals, our services can focus on the management and maintenance of your mission-critical IT platforms, whilst internal teams focus on providing end-user support and more obtainable strategic activities.
Need cybersecurity coverage from a market leading SOC?
Our Security Operations Centre (SOC) provides continuous coverage and managed security services to improve security posture and safeguard business operations.
Our partnerships
CloudTech24 leverage partnerships with top technology providers and cloud services (such as Microsoft and Google) to ensure that clients can benefit from collaboration that comes embedded in the platforms, all continuously monitored by our service desk team to deliver security, health and performance automation. We are experts in Microsoft 365 and Google Workspace.
CloudTech24’s strength is in our strategy and our elite team of technical specialists. Our team has unparalleled knowledge and experience with technical services and solutions to assist your organisation with implementation of projects and ongoing IT services.
Our unique management ensures that your company is safe, secure and above all, operational in the most powerful way possible, round-the-clock.
Security with CloudTech24
Our managed IT services also ensure that your vital platforms are 100% secure and compliant. In today’s business environment, organisations tend to run their operations across multiple devices but fail to manage them effectively. Because of this, end-user appliances are the most vulnerable IT assets in the workplace in terms of security.
The usage of cloud technologies ensures that we can monitor and manage client devices regardless of location, this also facilitates cloud-enabled remote access, management and security updates.
This approach of monitoring and proactive maintenance reduces technical issues occurring, hugely increases platform security and traditional tasks that would normally be performed remotely can be instantly accessed and resolved.
This level of cloud monitoring and management extends to end user devices (laptops/desktops), servers, phone systems, wired and wireless infrastructure and mobile devices. Suddenly require the Wi-Fi password to be changed? Call our helpdesk and this can be performed remotely in minutes!
Protected workstations
One of our key differentiators is a custom platform that facilitates the remote monitoring and management of all company-owned devices. This technology leverages cloud capabilities to ensure visibility and control of these devices, whether they are in the office network or being remotely used.
The protected workstation platform performs continuous visibility of key activities that are centrally monitored and optimises your end-user devices for comprehensive data protection for the end-user, device and company data.
Our business-grade solutions
Our business-grade solutions and forward-thinking approach to managed IT services enable your organisation to be more productive in running and growing your business.
The CloudTech24 managed service model also provides security for your IT expenses. Our IT support solutions are priced at a set fee which will help you to easily forecast your budgets and save for future IT projects. This is yet another way your company can profit from the cost-effectiveness of managed IT services, all while making significant business gains.
What we do
CloudTech24 are constantly evaluating new technology, ensuring we understand emerging technologies and whether they can be leveraged to benefit our clients. This research process ensures we are keeping up to date with the latest IT advancements and optimising solutions to generate the best results for our clients, all while keeping costs down.
This reallocation of staff focus offers you an enormous strategic advantage; as well as further enhancing productivity within your workforce, internal resources are now readily available to dedicate time and energy to wherever it matters most in your company.
Additionally, in regard to your IT budget, this key switch will ensure that your organisation can fully capitalise on both its staff and its managed IT services investment.
Looking for award winning IT services with embedded cyber security protection?
That’s what we at CloudTech24 provide.
Our global team ensure that you receive:
- Rapid IT support
- Availability at all times
- A focus on managed cyber essentials
Get in touch with CloudTech24 today to discuss our professional services.
Join the fast-growing catalogue of businesses benefiting from CloudTech24’s managed IT services. We will maximise your efficiency and productivity, and support you in discovering the true potential your business can achieve with our dedicated business IT Support.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Common FAQs about our managed IT services
We often receive questions about our managed IT services, so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us – we would be more than happy to help.
What is the definition of a managed IT service?
A managed IT service is the outsourcing of an organisation’s IT operations, support, and management to an external third-party provider (called a Managed Service Provider, or MSP), who proactively monitors, maintains, and supports the organisation’s technology infrastructure.
What are the components of managed IT service?
Managed IT services typically consist of a technical platform, technical and certified expertise and processes and procedures related to the running of the managed service.
Why use managed IT services?
Managed IT services (outsourcing your IT operations to a specialist provider) offer a range of practical business benefits, especially for companies that want reliable technology without maintaining an in-house IT team.
Benefits can include cost savings and predictable budgeting, proactive monitoring and reduced down-time, access to expertise and latest technology, improved cybersecurity, scalability and flexibility, better business continuity and disaster recovery, enhanced productivity and adherence to industry regulations and standards.
What does MSP stand for in IT services?
MSP stand for Managed Services Provider. A Managed Service Provider (MSP) is a company that remotely manages and supports a business’s IT systems and infrastructure on an ongoing basis.
What is included with CloudTech24's managed services?
CloudTech24 offer a number of different service bundles, as well as being able to tailor a bespoke solution to your requirements. As a minimum we include protected workstation antivirus, as well as email backup and different levels of support.
Do you have any recommendations or references for your managed IT services?
CloudTech24 have hundreds of customer reviews for our Managed IT Services. Take a look at our reviews on Google, Trustpilot, CloudTango and Clutch. We are happy to set up a reference call with a suitable client of a similar vertical and size of business if your organisation requires any further validation of our competencies in delivering managed IT services and support.
How do managed IT services provide security for my business?
As experts in cybersecurity, it’s our job to keep up to date with all new threats as well as offer the best security protections for your network. This includes hardening your devices, business grade Anti-Virus, Next Generation Firewalls, Advanced Threat Hunting as well as Secure VPN and Remote Connectivity.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
We recently made the transition from an in-house IT setup to working with CloudTech24 as our first ever outsourced IT provider and we couldn’t be happier with the decision. From the very start, their professionalism, expertise and attention to detail have been outstanding.
Their knowledge of Microsoft 365 is second to none, but what really stands out is that their skills and support stretch far beyond that. They’ve guided us smoothly through the transition, provided clear advice at every stage and are always on hand when we need them.
It’s a huge reassurance knowing that as a client we can rely on them not just to fix issues, but to proactively keep our systems running at their best. They’ve genuinely raised the bar for what IT support should look like and we’d highly recommend them to any business looking for a reliable, knowledgeable and supportive partner.
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Excellent team to work with. Customers are really at the core of what they do!
Understood the pain point, fixed it, job done!
Excellent ad-hoc support and fantastic proactive recommendations make CloudTech24 a very important partner for us.
Setting up a new company can be daunting but the CT24 team were exceptional in helping me with the tech side of things. Very responsive, incredibly calm and patient with my million questions. I cannot recommend them any higher!
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CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.