IT Support for Charities
CloudTech24 has established a reputation for providing rapid response IT support and cybersecurity services that meet the specific requirements of charities and non-profit organisations.
Our team understands that charities often operate with limited budgets and require technology solutions that maximise efficiency, transparency and regulatory compliance. We deliver 24/7/365 managed IT and cybersecurity services to help charities focus their resources on driving positive social impact rather than managing day-to-day technical challenges.
We let the numbers do the talking
At CloudTech24, we’re proud of the results we deliver for our clients. With a 96% year-over-year client retention rate, we’ve built lasting relationships by consistently providing reliable and effective solutions.
Today, we support over 250 customers across more than 10 countries worldwide, showcasing our ability to scale and serve businesses globally. What sets us apart is our speed and efficiency. We resolve issues in less than 68 minutes on average, ensuring our clients get the support they need without delays. These achievements reflect our commitment to delivering exceptional service and value every single day.
96%
Retention of current clients YoY
250+
Customers in over 10 countries worldwide
<68
Minutes to issue resolution
Why choose CloudTech24 for your charity IT support?
From small community initiatives to national charities, organisations of every size rely on our award‑winning IT support. We provide trusted, high‑performance solutions that empower charities to focus on their mission, not their technology.
We don’t believe in a one‑size‑fits‑all approach to IT support. With years of experience partnering with the charity and non‑profit sector, we provide dependable, cost‑effective services designed to meet your operational and budget requirements. Our expert in-house team ensure your organisation’s technology runs efficiently, securely, and without disruption.
Benefits of outsourcing your IT support
Outsourcing your IT to CloudTech24 frees up your time and resources to focus on your core mission. You can also avoid the substantial capital expenditures required to build and maintain an IT infrastructure in-house. This translates to reduced infrastructure costs, predictable monthly expenses, and the ability to allocate funds more efficiently to support your charitable activities.
Outsourcing also enhances security, a critical concern for charities dealing with sensitive donor information. CloudTech24 is ISO 27001 certified and has also achieved Cyber Essentials Plus and CREST accreditation, providing the highest level of assurance that data and infrastructure are safeguarded and handled with integrity. We prioritise security measures, implement robust safeguards and stay up to date with the latest threats and security best practices, reducing the risk of costly data breaches and legal repercussions and helping maintain your reputation and the trust of donors and stakeholders.
Looking for cyber security for your charity?
Our Security Operations Centre provides continuous coverage and managed cybersecurity services to improve security posture and safeguard non-profit and charities.
Our IT support and cybersecurity services for charities
IT helpdesk solutions for charities in the UK
Our team provides both remote and on‑site IT support services. Most of our clients use cloud‑based systems, allowing our technical teams to remotely resolve issues quickly and efficiently. If on-site assistance is required for onboarding or project work, we are happy to provide a quote.
IT training for charities
We can offer IT and security awareness training for your staff. Additionally, we have an eLearning platform that provides access to your staff for both generic IT and product-specific training material for a range of applications.
IT consultancy for charities
CloudTech24 has established itself as a leading charity IT support company in London, Surrey and across the UK. We partner with charities and non-profits to provide managed IT and cybersecurity services, assessments and security consultancy services.
Our security consultancy services include:
- Risk assessment and analysis
- Security strategy and planning
- Penetration testing and vulnerability assessment
- Security auditing and compliance reporting
- Cloud security
- Business continuity and disaster recovery planning
- Mobile and endpoint security.
Security monitoring
Security is a major consideration when selecting an IT support partner. CloudTech24 has a background in cybersecurity, and our specialist team of professionals can provide security monitoring for all endpoints.
Business-graded firewalls
We use next‑generation network firewalls to strengthen our clients’ platforms. The CloudTech24 team continuously monitors and manages your devices to ensure robust network protection at all times.
Endpoint security
Our Managed Detection and Response (MDR) service protects your endpoint workstations and servers. Through our 24/7/365 monitoring, swift threat response, and in-house incident response expertise, we are able to detect, contain, and halt attacks before they cause disruption to your business.
24/7/365 IT support
Many charities depend on cloud‑based systems, online donations, and digital communication tools that must remain secure and accessible at all times. CloudTech24 provide 24/7/365 monitoring, management and support, ensuring your systems stay online, protected, and performing at optimal level.
Data security
CloudTech24 understand that data security is crucial, so we offer strong security solutions to shield your data from cyber threats.
To ensure your data is safe, we deploy numerous levels of protection, including firewalls, antivirus software, and data encryption. Our ISO 27001 certification provides the highest level of assurance that data and infrastructure are safeguarded and handled with integrity.
Cloud solutions
Migration services, data backup, disaster recovery, and cloud-based software are just a few of the cloud solutions offered by CloudTech24.
We work with you to optimise your cloud environment, so users can access data from wherever they are working, you can engage with donors in real-time and increase productivity by utilising cloud technologies.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Frequently asked questions about our IT support for charities
We often receive questions about our IT support for charities, so we thought we would clear them up with some helpful FAQs. You can also pick the phone up and speak with us, we would be more than happy to help.
Who are CloudTech24, and how can your company support charitable organisations?
CloudTech24 is a dedicated managed IT support and cyber security provider with experience working with charities and non-profits. Our 24/7/365 IT support services help you enhance your technology infrastructure, improve security, and reduce IT-related challenges, allowing you to concentrate on your core mission.
What specific IT services for charities does CloudTech24 offer?
CloudTech24 provides a comprehensive suite of managed IT services for charities and non-profits, including IT helpdesk support, network and cloud platform management, migration services, domain registration, data backup and recovery, IT procurement, and device infrastructure and support.
Our managed and co-managed charity IT support services ensure you have a reliable, expert team to turn to whenever something goes wrong. Your staff can contact us directly 24/7/365 for fast, friendly IT support assistance, so issues are resolved quickly and productivity stays high. Behind the scenes, we continually monitor and maintain your systems to identify and fix problems early, reducing the risk of disruption and unplanned downtime.
Can CloudTech24 assist with migrating our charity’s IT systems to the cloud?
Yes. CloudTech24 specialises in cloud solutions. We can help your charity migrate to leading cloud platforms like Microsoft 365, Google Workspace, and Azure consulting. We manage the entire migration process to ensure a successful transition and ongoing support.
Is CloudTech24’s charity IT support available 24/7/365?
Absolutely. Our dedicated in-house team provide 24/7/365 IT support to accommodate the unique needs of charities that operate outside regular business hours or require emergency assistance.
How does CloudTech24 ensure the security of our charity’s sensitive data and donor information?
CloudTech24 prioritises cybersecurity. We have stringent security measures, conduct regular assessments, and provide compliance guidance to safeguard your charity’s data and maintain donor trust. CloudTech24 is ISO 27001 certified and Cyber Essentials Plus and CREST accredited.
Can CloudTech24 assist with IT procurement and budgeting for charities with limited resources?
Yes. We work with charities to tailor IT solutions within budget constraints, ensuring that technology investments align with your organisation’s goals.
What industries does CloudTech24 serve within the charitable and non-profit sector?
CloudTech24 serves a wide range of charitable and non-profit organisations, including healthcare, education, environmental non-profits, social services, and more. We can adapt our services to meet your specific needs.
How can our charity get started with CloudTech24’s IT support services?
To begin benefiting from CloudTech24’s IT support, just book a discovery call. We will work with you to assess your needs and tailor a solution to help your charity thrive.
Do charities get discounted Microsoft licensing?
Yes. Charities and other non-profit organisations can receive discounted (and in some cases free) Microsoft licences. Speak to the CloudTech24 team to see how we can help you determine if your charity is eligible.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
CloudTech24 always delivers on time.
We recently made the transition from an in-house IT setup to working with CloudTech24 as our first ever outsourced IT provider and we couldn’t be happier with the decision. From the very start, their professionalism, expertise and attention to detail have been outstanding.
Their knowledge of Microsoft 365 is second to none, but what really stands out is that their skills and support stretch far beyond that. They’ve guided us smoothly through the transition, provided clear advice at every stage and are always on hand when we need them.
It’s a huge reassurance knowing that as a client we can rely on them not just to fix issues, but to proactively keep our systems running at their best. They’ve genuinely raised the bar for what IT support should look like and we’d highly recommend them to any business looking for a reliable, knowledgeable and supportive partner.
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Excellent team to work with. Customers are really at the core of what they do!
Understood the pain point, fixed it, job done!
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CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.