Emergency IT support
At CloudTech24, we deliver rapid, expert emergency IT support that gets you back online quickly, reducing disruption, protecting data, and restoring productivity.
What is emergency IT support?
When your business-critical systems fail, every minute counts.
CloudTech24 delivers quick, expert emergency IT support to our retained clients, helping you get back online and minimise downtime.
Our technical team provides remote and on-site emergency IT support, including out-of-hours coverage, ensuring you’re never left stranded when it matters most.
When to call for emergency IT support?
An emergency is classified as a Priority 1 (P1) incident, which is a critical issue that prevents your organisation from operating normally.
These situations require immediate investigation and action from our team of IT experts.
Typical P1 emergencies include:
• Complete loss of access to Microsoft 365 (Exchange, Teams, SharePoint)
• Internet outage across your organisation
• Ransomware detected on production servers
• CRM or ERP system unavailable for all users
• Cloud or on-premise infrastructure outage affecting critical systems
• Email delivery failure across all accounts
How we can help
Our emergency IT support services are available to our retainer clients with active monthly service agreements.
This means that our team are always available and fully equipped to respond quickly when it matters most.
Most emergencies can be resolved remotely, but if on-site support is required, our engineers are ready to act.
Our rapid response options include remote troubleshooting, cloud recovery and restoration, hardware or network diagnostics, and on-site intervention when necessary.
Why choose CloudTech24
With years of experience and accreditations, CloudTech24 combines speed, expertise, and reliability to deliver exceptional emergency IT support in London and across the UK.
We’re trusted by organisations across multiple sectors and proud to be award-winning Microsoft and Google Partners, certified cybersecurity specialists, and experts in cloud infrastructure and business continuity.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Emergency IT support FAQs
Please see below for some common questions on emergency IT support, if you would prefer to speak to someone then pick up the phone and speak to one of our team.
What if the issue requires on-site assistance?
Most emergencies are resolved remotely, but if on-site support is required, our engineers can attend your premises. On-site visits are subject to additional costs, which are agreed transparently with your account manager before dispatch.
How do I contact the emergency IT support team?
If you’re a retained CloudTech24 client experiencing an IT emergency, contact our support team immediately via your dedicated phone line or portal access. For non-urgent matters or to discuss becoming a client, please book a discovery call or call 0207 099 0740.
What happens after an emergency is resolved?
Once systems are restored, we perform a root cause analysis to understand the issue and prevent recurrence. We also provide a summary report outlining actions taken, recommendations, and any long-term improvements to strengthen your IT resilience.
How can I prepare for future IT emergencies?
We recommend all businesses maintain an up-to-date business continuity plan, regular data backups, and cybersecurity monitoring. As part of our managed IT services, CloudTech24 can implement proactive measures to identify vulnerabilities and reduce the likelihood of future emergencies.
Can I get Emergency IT Support if I'm not a retainer client?
Unfortunately not. We keep our Emergency IT Support strictly for our existing retainer clients, so that our team are always fully available to help when our clients need it.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Understood the pain point, fixed it, job done!
Long Term Customer of Cloudtech24 – since November 2019.
Always answer the questions, they are always happy to bounce ideas off.
Seem to be very knowledgeable and on top of their game.
Responsive and friendly team
CloudTech24 have been a huge support to Positively Adam, providing reliable IT and cybersecurity services here in London.
From day one, their approach has been proactive rather than reactive. Their 24/7 support gives real peace of mind, issues are handled quickly, communication is clear, and nothing feels left hanging. It’s reassuring to know our systems are constantly monitored and protected.
They’ve strengthened our Microsoft 365 setup, tightened our security, and made our overall IT infrastructure far more streamlined and resilient. Most importantly, they explain everything in straightforward terms, which makes decision-making easy and stress-free.
If you’re looking for an IT partner that genuinely adds value and helps your business run smoothly, I highly recommend CloudTech24.
We’ve been working with CloudTech24 for our IT support and cybersecurity in London, and the service has been outstanding.
Their 24/7 support genuinely makes a difference. Any issues are picked up quickly, resolved efficiently, and communicated clearly, no chasing, no confusion. You can tell they proactively monitor systems rather than just reacting when something breaks.
What really stands out is their professionalism and technical expertise. From Microsoft 365 support to strengthening our overall cybersecurity posture, everything feels structured, secure, and well-managed. They explain technical matters in plain English, which is invaluable for non-technical teams.
If you’re a London-based business looking for reliable, proactive IT support that actually feels like a partnership rather than a helpdesk, I wouldn’t hesitate to recommend CloudTech24.
CT24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team!
great job and helped me out.
Setting up a new business can be daunting but the team at CT24 assisted me with all the tech set up. Their response time in amazing, they were calm and patient with my million questions. I cannot recommend them more highly.
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