Emergency IT Support
At CloudTech24, we deliver rapid, expert emergency IT support 24/7/365.
Our expert team help customers get back online quickly, reducing business disruption, protecting data, and maintaining productivity.
What is emergency IT support?
When you have a business-critical IT issue, CloudTech24’s emergency IT support service will help you get back online as quickly as possible. This service is included in our managed IT support package, so all our 24/7 customers can rest assured they will receive a rapid response, whatever the time of day or night.
The aim of our emergency IT support is to:
- Ensure swift restoration of critical systems
- Minimise any downtime/user disruption
- Protect your business data
- Help maintain security
- Reduce any negative financial and/or operational impact.
Whether it’s an unexpected IT failure, cyber incident, network issue or a crashed server, our in-house technical team can provide both remote and on-site emergency IT support, ensuring we’re there for you when you need us most.
When to call for emergency IT support
An IT emergency is a critical issue that halts or has a severe impact on normal business operations. It is classified as a Priority 1 (P1) incident and requires immediate investigation and action from our team of IT experts.
Typical P1 emergencies include:
- Your server crashing
- Loss of your network or internet connection
- Cyber-attacks, ransomware or security breaches
- Email failure across accounts
- Data loss
- Failed backup
- Firewall issues
- Hardware failures.
In an emergency, CloudTech24 managed IT support customers should contact our service desk via the dedicated phone line or portal access.
How we can help
Our emergency IT support services are available to our managed IT support clients with active monthly service agreements. Our in-house team of IT engineers is available 24/7/365, so we can respond quickly round the clock. Services include remote troubleshooting, cloud recovery and restoration, hardware or network diagnostics, and on-site intervention when necessary. In our experience, most IT emergencies can be resolved remotely. However, in the event that you require onsite support, our engineers are ready to attend.
Why choose CloudTech24?
- Dedicated in-house team available 24/7/365
- Exceptional customer experience. 96% year-on-year customer retention rate.
- Best-in-class emergency IT support in London, Surrey and across the UK
- Proactive and scalable service
- CloudTech24 are trusted by 250+ organisations across multiple sectors
- ISO 27001 certified, CREST-accredited for penetration testing and vulnerability assessments and Cyber Essentials Plus accredited. Assurance that we have been independently audited and confirmed as meeting stringent security standards.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Emergency IT Support - FAQs
Please see below for some common questions on emergency IT support, if you would prefer to speak to someone then pick up the phone and speak to one of our team.
Can I get emergency IT support if I'm not a CloudTech24 client?
Unfortunately not. Our emergency IT support is only available to our current 24/7 IT support customers. This ensures that our in-house team are always immediately able to help when our clients require urgent assistance.
How do I contact the emergency IT support team?
In an emergency, our current 24/7 IT support customers should contact the CloudTech24 service desk via the dedicated phone line or portal access.
For non-urgent matters or to discuss becoming a client, please book a discovery call or call us on 0207 099 0740. We’ll be happy to discuss our services with you.
What if the issue requires on-site assistance?
The vast majority of IT emergencies can be resolved remotely; however, we can send our IT engineers to your premises if required. There is usually an additional charge for on-site visits, and any cost(s) will be detailed and agreed with you beforehand.
What happens after an IT emergency is resolved?
Once the issue is resolved, our expert team conduct a root cause analysis, to ensure we fully understand the issue and can take action to prevent a recurrence. CloudTech24 will also provide you with a summary report that outlines actions taken, details recommendations, and outlines any long-term improvements required to strengthen your IT environment.
How can I prepare for IT emergencies?
CloudTech24 recommend all organisations maintain an up-to-date business continuity plan, conduct regular data backups, and invest in cybersecurity monitoring. As part of our managed IT services, CloudTech24 helps customers by implementing proactive measures to identify vulnerabilities and reduce the likelihood of future IT emergencies.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
CloudTech24 always delivers on time.
We recently made the transition from an in-house IT setup to working with CloudTech24 as our first ever outsourced IT provider and we couldn’t be happier with the decision. From the very start, their professionalism, expertise and attention to detail have been outstanding.
Their knowledge of Microsoft 365 is second to none, but what really stands out is that their skills and support stretch far beyond that. They’ve guided us smoothly through the transition, provided clear advice at every stage and are always on hand when we need them.
It’s a huge reassurance knowing that as a client we can rely on them not just to fix issues, but to proactively keep our systems running at their best. They’ve genuinely raised the bar for what IT support should look like and we’d highly recommend them to any business looking for a reliable, knowledgeable and supportive partner.
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Excellent team to work with. Customers are really at the core of what they do!
Understood the pain point, fixed it, job done!
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CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.