Managed Detection and Response Services (MDR)
CloudTech24 is one of the UK’s leading Managed Detection and Response (MDR) service providers, delivering fully managed, 24/7 protection against advanced cyber threats.
Through our round the clock monitoring, rapid threat response, and in-house incident response expertise, we are able to detect, contain, and halt attacks before they cause disruption to your business.
What is Managed Detection and Response (MDR)?
Managed Detection and Response services (MDR) are proactive cybersecurity services that combine advanced monitoring technology with human expertise to deliver continuous threat hunting, detection and response.
Unlike traditional antivirus solutions that rely solely on automated technology, MDR provides continuous visibility and insights, that are analysed by security experts, who are able to identify and respond to threats in real time.
With CloudTech24’s MDR, your organisation benefits from 24/7 monitoring and advanced threat detection. MDR actively protects your business systems, giving you peace of mind and allowing your team to focus on business priorities in the knowledge that you are protected against cyber threats.
Powered by CrowdStrike
Our MDR service combines CrowdStrike’s globally sourced threat intelligence and next-generation endpoint protection platform, with the expertise of our 24/7 in-house team of cybersecurity specialists. This partnership allows us to identify, investigate, and contain cyber threats before they can disrupt your business.
Using CrowdStrike’s advanced behavioural analytics and real-time threat intelligence alongside human analysis from our team, we are able to deliver accurate, actionable alerts – dramatically reducing false positives and alert fatigue. Day or night, our cybersecurity analysts rapidly investigate suspicious activity and take decisive action to contain threats and limit their impact. We detect both known and unknown attacks, including fileless malware, ransomware, and sophisticated adversary activity that traditional antivirus solutions often miss.
This proactive, intelligence-driven approach strengthens your overall security posture, improves incident visibility and response times, and gives your organisation access to enterprise-grade cybersecurity expertise and technology – at a fraction of the cost of building and maintaining an internal Security Operations Centre (SOC).
Our MDR response in action
The CloudTech24 SOC team investigate every security event to determine severity, scope, and intent. When genuine threats are confirmed, our cybersecurity experts take immediate action to contain and remediate the issue, including isolating affected devices, stopping malicious processes, gathering artefacts and preventing lateral movement across your environment.
By quickly filtering out false positives, we ensure you are not overwhelmed by unnecessary alerts. When a genuine threat has been identified, we will keep you informed with clear updates throughout the process and a summary detailing what occurred, how the incident was contained, and any further steps required. This intelligence-led, hands-on response delivers proactive protection in a 24/7 fully managed approach.
Why choose CloudTech24 as your MDR provider?
CloudTech24’s 24/7 Managed Detection and Response services act as an extension to your team, delivering expert-led threat detection and rapid incident response, removing the complexity and cost of building and operating an in-house security operations function.
We are a trusted cybersecurity partner that understands both technology and business risk posed by cyber threats. Our clients benefit from:
- CrowdStrike-powered MDR with advanced behavioural detection and global threat intelligence 24/7
- Global Security Operations Centre delivering continuous monitoring and rapid response
- Expert-led threat investigation and containment, including device isolation
- Reduced alert noise through accurate, human-driven analysis
- Flexible and scalable services that evolve with your changing business needs
We work with over 250 UK and global businesses, with a 96% year-on-year customer retention rate. Our dedicated, expert teams make us who we are – friendly, responsive, and knowledgeable. We’re proud to be among Britain’s most trusted IT and cybersecurity companies.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Frequently asked questions about Managed Detection and Response services (MDR)
We’re often asked about our Managed Detection and Response services. Below you’ll find clear answers to the most common questions about MDR. You can also contact us to speak directly with one of our MDR specialists.
How do Managed Detection and Response services work?
Our Managed Detection and Response services (MDR) monitor your endpoints, networks and cloud systems 24/7/365. Using advanced analytics and global threat intelligence, we detect unusual activity and our team immediately investigates, contains and remediates threats.
Why does my organisation need Managed Detection and Response services?
Not only are cyber-attacks on the increase, but they have also become increasingly sophisticated. As an MDR provider, CloudTech24 gives you access to premium security operations capabilities without the cost of having to build in-house capabilities, reducing your risk and improving compliance.
What types of threats does Managed Detection and Response (MDR) help protect against?
MDR cybersecurity protects your organisation from malware, ransomware, phishing attacks, insider threats, credential theft, and advanced persistent threats (APTs) by detecting suspicious behaviour early and containing incidents quickly.
How is MDR different from a traditional security system?
Traditional security tools are reactive, whereas MDR services deliver proactive monitoring, threat hunting and incident response – closing gaps that firewalls or antivirus can miss.
What are the main benefits of Managed Detection and Response?
With our Managed Detection and Response service, you gain 24/7 coverage, faster detection and response, fewer false positives, access to skilled analysts and an improved overall security posture.
What is the difference between MDR and MTR?
Managed Threat Response (MTR) and Managed Detection and Response (MDR) are used interchangeably. MDR is the more common term today.
What is managed Endpoint Detection and Response (EDR)?
Managed Endpoint Detection and Response (EDR) focuses specifically on monitoring and protecting endpoints (like laptops, desktops and servers). It’s often included as part of a wider Managed Detection and Response (MDR) solution, which combines endpoint monitoring with network, cloud and identity protection plus 24/7 human response.
What’s the difference between Managed Detection and Response and SIEM?
A SIEM (Security Information and Event Management) platform collects and correlates logs. The aim of Managed Detection and Response is to prevent cyber-attacks, by combining SIEM-style data collection with proactive threat hunting, investigation and expert response.
Are MDR and SOC the same thing?
No. A SOC (Security Operations Centre) is a team of security analysts and tools, whereas MDR (Managed Detection and Response) is a service provided by a SOC at an MSSP.
What is an MSSP?
MSSP stands for Managed Security Service Provider. An MSSP is a company that offers a broad range of outsourced security services and generally has a SOC that provides 24/7 monitoring and incident response.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
CloudTech24 always delivers on time.
We recently made the transition from an in-house IT setup to working with CloudTech24 as our first ever outsourced IT provider and we couldn’t be happier with the decision. From the very start, their professionalism, expertise and attention to detail have been outstanding.
Their knowledge of Microsoft 365 is second to none, but what really stands out is that their skills and support stretch far beyond that. They’ve guided us smoothly through the transition, provided clear advice at every stage and are always on hand when we need them.
It’s a huge reassurance knowing that as a client we can rely on them not just to fix issues, but to proactively keep our systems running at their best. They’ve genuinely raised the bar for what IT support should look like and we’d highly recommend them to any business looking for a reliable, knowledgeable and supportive partner.
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Excellent team to work with. Customers are really at the core of what they do!
Understood the pain point, fixed it, job done!
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CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.