Replacing a fragmented IT and security setup across a multiple-location financial services business

CloudTech24 was engaged to replace a fragmented IT and security setup across a 120-user financial services business operating from a London HQ and two other UK locations. The client had experienced recurring security incidents and lacked centralised visibility across their environment.

The client was managing IT support and cybersecurity through two separate vendors, resulting in slow incident response, coverage gaps, and no unified threat monitoring. Compliance obligations under FCA guidelines added further urgency to address the gaps.

CloudTech24 offered a unified service, which included IT support, cybersecurity and guidance on achieving Cyber Essentials Plus certification.

CloudTech24 deployed its integrated managed IT and cybersecurity service, including:

• A fully managed SOC (Security Operations Centre) and managed detection and response (MDR) service, powered by CrowdStrike
• Microsoft 365 security hardening and identity management via Entra ID
• Centralised 24/7 IT helpdesk support with agreed SLAs across all locations
• A Cyber Essentials Plus certification programme to meet regulatory requirements.

24/7 managed security and IT transformation:

• 98% of IT support tickets resolved within SLA in the first 90 days
• Mean time to detect (MTTD) reduced by 70% within the first quarter
• Client achieved Cyber Essentials Plus certification within three months
• Single vendor accountability across IT and security, reducing management overhead significantly.