Streamlining IT procurement and improving business continuity for a not-for-profit organisation

Innovation Unit were looking to outsource their IT procurement and management, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff.

They also required 24/7 managed IT support, cloud-to-cloud backup, in addition to support and guidance in achieving Cyber Essentials Plus certification.

A comprehensive suite of managed IT, licensing and IT procurement services delivered by CloudTech24:

• 24/7 Managed IT Support
• IT Procurement
• Microsoft Teams and Microsoft 365 Licensing
• Google Workspace Cloud-to-Cloud Backup
• Google Workspace Licensing
• Cyber Essentials Plus certification.

CloudTech24 manage Innovation Unit’s IT equipment end-to-end. New starters receive devices ready to use from day one, making onboarding smooth and efficient.

Valuable business continuity support is provided through the provision of spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.

Excellent remote support ensures issues are resolved quickly with minimal disruption. According to Ken Yeung at Innovation Unit, “The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.”

Cyber security has been strengthened during Innovation Unit’s Cyber Essentials and Cyber Essentials Plus journey. “CloudTech24’s guidance, expertise and proactive approach have been invaluable,” said Ken Yeung.

“The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.

What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.

Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.”

Ken Yeung, Head of Finance and Operations

Innovation Unit