Yassi El Badawi

As a Senior Cloud Technician, I specialise in supporting end users and the Service Desk team with IT-related issues, ensuring seamless day-to-day operations across Google Workspace and Microsoft 365 environments. My role includes managing internal escalations and maintaining business continuity, with a strong focus on delivering efficient and reliable cloud-based solutions.

My core expertise lies in Microsoft 365, where I’ve developed a deep understanding of its suite of tools and services. I recently earned my Microsoft 365 Fundamentals certification, marking a key milestone in my professional development. I’m committed to continuous learning and actively expanding my technical knowledge to stay ahead in the ever-evolving cloud technology landscape. Additionally, I hold a NinjaOne Technician MSP certification, further enhancing my capabilities in remote monitoring and management.

Outside of work, I enjoy immersing myself in horror and comedy TV shows and movies, attending music festivals and gigs, and spending quality time with friends.