Glen Azarcon

As a Service Desk Analyst 24/7 Technician, I provide first-line technical support to ensure smooth and uninterrupted IT operations around the clock. My role involves monitoring and responding to incidents and service requests, troubleshooting a wide range of hardware and software issues, and escalating more complex cases when needed. I’m committed to maintaining system uptime and consistently meeting service level agreements (SLAs) to deliver high-quality support during both business and non-business hours.

My technical expertise spans several key areas, including Windows operating systems, Microsoft 365 troubleshooting, Active Directory user account management, and remote desktop support. This broad skill set allows me to resolve issues efficiently and support users across various environments. I take pride in being a reliable and resourceful point of contact for technical assistance.

One of the accomplishments I’m most proud of is being part of such a dedicated and collaborative team. Working alongside talented professionals in a fast-paced environment has been both rewarding and motivating. I also hold certifications in Azure Fundamentals, Azure Data Fundamentals, and Microsoft 365 Certified: Fundamentals, which support my ongoing commitment to learning and delivering excellent service.