Dan Kent

As Head of Technical Services at CloudTech24 I oversee our Support, Infrastructure and Project operations. My role involves defining and implementing frameworks, processes and procedures to enable us to work as effectively and efficiently as we can for our clients.

I’ve worked in the IT industry for the past 20 years, holding a variety of technical roles before moving into leadership and governance. I specialise in service transformation, client experience and delivering high performing teams. In previous roles, I have built, scaled and delivered support offerings for global MSPs working across various markets. I am proud of the fact that my teams and I have won numerous industry awards along the way – a reflection of effort and great teamwork.

Outside of my workday, my family are my main focus. With a young daughter I don’t have a lot of spare time, but when I do, I enjoy playing football, cricket or a bit of padel these days as age and ability slips away!