Outsourced IT Support
Boost your efficiency with outsourced IT services from an industry leader in delivering outstanding 24/7/365 support.
IT outsourcing with CloudTech24
Access round-the-clock support 365 days a year with a dedicated IT outsourced helpdesk from CloudTech24. Our IT services cover everything from server support to network management.
Our team of qualified IT professionals is dedicated to keeping your IT systems working at optimal performance, so you can focus on running your business.
CloudTech24 are strategic partners of both Microsoft 365 and Google Workspace, with extensive experience in both systems and we can provide a wide variety of services including full management of these cloud platforms.
We work with SMEs in London, the UK, and globally, providing secure and responsive outsourced IT services.
We let the numbers do the talking
At CloudTech24, we’re proud of the results we deliver for our clients. With a 96% year-over-year client retention rate, we’ve built lasting relationships by consistently providing reliable and effective solutions.
Today, we support over 250 customers across more than 10 countries worldwide, showcasing our ability to scale and serve businesses globally. What sets us apart is our speed and efficiency. We resolve issues in less than 68 minutes on average, ensuring our clients get the support they need without delays. These achievements reflect our commitment to delivering exceptional service and value every single day.
96%
Retention of current clients YoY
250+
Customers in over 10 countries worldwide
<68
Minutes to issue resolution
The benefits of outsourced IT support
So, what exactly are the benefits of outsourcing IT support, and how can your company benefit?
Increased productivity and efficiency
Maximising productivity and efficiency in business outsourcing equips businesses with the tools and support required to advance their IT capabilities.
Efficient implementation of new systems
The ability to implement the latest technology and implement new IT applications in-house can be a time-consuming, complex task. Even if you already have an internal IT department, you may not have experience with, or be up to date with new technologies. That’s where specialists can come in, adding real value and expertise to your IT operations.
Access to our established relationships
CloudTech24 has ongoing business relationships with some of the world’s major software and hardware providers, including Microsoft, Google, CrowdStrike, and Cisco Meraki.
Improved security and compliance
Increasing IT security and compliance is essential for any business. However, this is not always simple due to the growing threat of cybersecurity issues. Outsourcing your IT with a specialist company gives you access to experts who are well versed in current threats, security frameworks and compliance standards, giving you peace of mind in a robust IT setup you can trust.
Cost-effective cybersecurity
By outsourcing your IT, you are placing your company in the hands of cybersecurity experts. Outsourcing providers are always up-to-date with the latest IT security options and can, therefore, source the strongest, most cost-effective cybersecurity protection for your organisation.
Easier cost management
A premium outsourced IT provider such as CloudTech24 offers manageable cost structures to help businesses keep IT spending within budget and forecast future IT expenditures. With outsourced support, your company will increase its IT capabilities and achieve more at a lower cost.
24/7/365 IT support
With CloudTech24, you have unlimited access to support from our IT experts, who have worked alongside a huge number of clients across every industry. Our team of expert IT consultants provides 24/7 remote support for both networks.
It’s an impressive list, so how can you take advantage? Contact us to learn more.
Why choose CloudTech24 for outsourced IT support?
With a wealth of industry expertise and experience, our team of certified professionals is committed to providing top-notch IT support. We pride ourselves on being proactive in monitoring and maintaining your systems, ensuring they remain secure and efficient around the clock.
We understand that every business is unique, which is why we work closely with you to design tailored solutions that fit your specific needs and budget.
Security and compliance are paramount in our services, and we implement robust cybersecurity measures to protect your valuable data. As your business evolves, our scalable solutions can adapt to your changing requirements, supporting your growth.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Common FAQs about our outsourced IT support services
We often receive questions about our outsourced IT services, so we decided to clear them up with these FAQs. Of course, you can also contact our team, who are on hand and ready to help.
What is outsourced IT support?
Outsourced IT support is an external service provider used to deliver IT assistance that supports business operations. It covers almost every aspect of IT support, from website hosting, to server support and network management.
Organisations can choose to use us an outsourcing services provider for all or part of their IT.
Why outsource IT support?
There are several benefits to having an outsourced IT department, including cost savings, access to specialist knowledge, access to market-leading tools, and increased productivity and efficiency.
Crucially, it takes the pressure off so your internal teams can focus their time and effort on more meaningful tasks.
Do CloudTech24 offer 24/7/365 IT support?
Yes – the CloudTech24 IT support team are on hand 24/7/365 to deliver round-the-clock remote user devices and network infrastructure support. Our technical experts are available via telephone, email or instant messenger.
How much does outsourced IT support cost?
At CloudTech24, we provide cost-effective outsourced IT support solutions for every client. The cost of our outsourced desktop support is business-specific and depends on things like the level of support, duration, and business size.
Do I have to sign an agreement for IT support?
CloudTech24 details all services within an agreement to protect all parties and ensure you get the agreed level of IT support. The agreement process is done online and signed off using an electronic signature.
Any required amendments to your agreement are easily carried out; we’ll automatically send an agreement addendum to your authorised signee for approval before implementation.
Can you provide me with a competitive breakdown against my existing outsourced IT company?
CloudTech24 provides exceptional outsourced IT services for organisations. We do not compete on price but based on competency, and the increased benefits we provide as a leading IT support company.
Does outsourcing IT save money?
For most organisations, it makes sense to either co-manage or fully outsource their IT support so you can focus on your core business.
The challenge with small and midsize organisations managing building their own IT department is the reliance of a small team that has to perform platform monitoring and implement projects, new user training, helpdesk support, etc. You also have the challenge of limited coverage during sickness, annual leave and training.
Outsourcing the IT function provides a continuous service delivered by trained security experts and the benefits of a larger team that can implement project work whilst maintaining the required platform monitoring, maintenance and security triage.
Does CloudTech24 offer co-managed outsourced IT options?
CloudTech24 offers both fully managed and co-managed outsourced IT support for organisations. Our platform monitoring and maintenance is a popular service for organisations with an internal IT team so they can have the peace of mind that their endpoint, server, and cloud systems are monitored and managed with cybersecurity protection and simplified licencing. This leaves the in-house team to work with us on strategy and supporting their internal users.
What is the difference between IT consulting and IT sourcing?
IT consulting provides expert advice and guidance on IT strategy, projects, and problem-solving, often on a contractual basis.
IT outsourcing involves hiring external firms to manage specific IT functions or operations, such as IT helpdesk, network infrastructure, or software management.
Consulting focuses on advice, while outsourcing is about delegating operational tasks.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
Highly recommend them for any of your MSP needs, they’re quick, detail oriented and will get you back up and running in no time!
Met CEO, Craig, at ScaleCon 2026 conference and was given exemplary ICT advice. An expert worth listening to!
Met CEO Craig at ScaleCon conference and was given exemplary ICT advice, an expert worth listening to!
I had the pleasure of meeting the Founder at an event in the US. The operation he’s running is impressive, if you’re a business owner looking for IT who a company who holds themselves accountable you found them!
I had the pleasure of getting to pick the brain of the CEO at an event in the US. If you’re a business owner looking for IT that won’t leave you feeling stranded, you can’t go wrong with CloudTech24. Their dedication to availability and keeping their clients running 24/7 is amazing to see.
I had the pleasure of meeting the Founder at an event in the US. The operation he’s running is impressive, if you’re a business owner looking for IT from a company who holds themselves accountable you found them!
We’re impressed by having one team we can turn to.
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
CloudTech24 always delivers on time.
The latest blogs from CloudTech24
Cloud misconfiguration: The hidden security risk lurking in Microsoft 365
Articles on cybersecurity frequently focus on sophisticated AI-driven cyberattacks. However, a common cause of security breaches is far simpler: misconfiguration. Many organisations have Microsoft 365 at the core of their business. Microsoft invests heavily in securing its platform, but under its shared responsibility model, it is up to you to correctly configure tools, settings and…
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Shadow AI and AI governance: What UK businesses need to know
Shadow AI: the security risk your business can’t see The use of AI in the workplace has increased dramatically and not always through a company-approved rollout! Shadow AI refers to the use of AI tools or assistants at work without the knowledge, approval or oversight of an organisation’s IT or security team. It might be…
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The steep rise in ‘ClickFix’ style phishing attacks Â
What is ClickFix? ClickFix is a social engineering technique that the Security Operations team at CloudTech24 are seeing cybercriminals use to trick users into infecting their own devices. Typically, we find that a user is redirected to a fake verification page that impersonates a trusted service such as Cloudflare, Google reCAPTCHA, or a website security…
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What is a virtual CISO (vCISO)?
Cybersecurity issues don’t pop up one at a time. They’re often frequent, urgent, and complex. When issues build up and the level of complexity increases to the point where your team needs an extra hand, having a vCISO can lighten the load. A vCISO (Virtual Chief Information Security Officer) is a security leader who serves…
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Which one is better – AWS, Azure, or Google Cloud?
Choosing the right cloud infrastructure is a decision you can’t take lightly. Today, businesses must decide whether to build their applications on AWS, Azure, or Google Cloud. While these platforms offer similar core features like storage and computing power, each vendor approaches infrastructure, security, and developer experience with a completely different philosophy. This blog breaks…
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The role of ethical hacking in penetration testing
Hacking into a business is, 99% of the time, a malicious act aimed at damaging an organisation. But penetration testing is that 1%, where it’s actually an incredibly safe and skilful way to find how you can improve your business. In this guide, we’ll cover what penetration testing is, how it works, the process, and…
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CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.