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10 December 2019

3 minutes read time

5 Benefits of Outsourcing Your Business IT Support

I’ve been Chief Operating Officer at CloudTech24 for over eight years and have played a key role in its growth from a team of three people in 2018 to a business of 45 and growing today. During that time, we’ve achieved more than 25 times revenue growth while building a reputation for delivering high-quality managed IT and cyber security services.

My career began in sales and IT support before progressing into website hosting, technical pre-sales and leadership. That experience has given me a broad understanding of both the commercial and technical aspects of running a successful technology business.

As Chief Operating Officer for CloudTech24, I lead our operations, technical services and customer experience. I’ve helped shape our technology strategy, securing Microsoft Tier 1 Direct Partner status, Microsoft Modern Work Solutions Partner and Security designations, while maintaining our Google Workspace partnership and introducing new technologies that continue to strengthen our services.

I’m passionate about building high-performing teams, improving the way we work and using automation and AI to help businesses become more efficient, secure and resilient.

In my spare time, I enjoy playing 7-a-side football, keeping up with the latest tech and gadgets, and spending time with my two Maine Coon cats. I’m also a long-time Call of Duty fan, especially from the OG Verdansk and Rebirth Island days.

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We are all so reliant on technology these days. This is especially true at work as we use so many devices, applications, and technology to make it through the working week. When it comes to businesses managing their IT, they have two choices; to look after it in-house or outsource.

To help you make a decision, here are some reasons why outsourcing your business IT support may be the best decision you can make.

Lower running costs

There’s a misconception that outsourcing IT support can be expensive. In reality, it’s often more cost-effective than hiring a full-time in-house IT manager. As well as paying their salary, there are other costs involved including the cost of recruitment, company benefits, insurance, taxes, pensions, training and more.

Instead, if you choose to outsource, all costs are packaged into a set monthly fee that you can factor into your budget and then sit back knowing that the IT needs of your business will be taken care of 24/7/365.

More time to run your business

If you are struggling to manage your IT infrastructure, you’re probably losing valuable time that could be spent doing what you do best, running your business. Sometimes your in house staff deal with IT issues too but this will mean you’re losing out on focused specialism and availability when managing project work with the day to day running of IT within the business.

Outsourcing this work to professionals can often be more cost-effective and provide added value as your time is freed up to focus on growing your business rather than dealing with complex IT issues.

Increased compliance and security

As the number of cyber attacks continues to increase year on year, IT security is as vital as ever. There’s no doubt that your IT security is best left in the hands of experts who can work with you to implement the best IT security structure for your business with services including managed firewalls, anti-virus, Microsoft 365 Support and more.

Outsourcing to a qualified managed IT support company means you can rest assured that your business is doing what it can to minimise the risks associated with maintaining client data, credit card details and other sensitive data.

Quickly upgrade and implement new technology

Outsourcing your IT to a dedicated IT support company will give you access to a team of specialists who can monitor your needs and advise on the latest technology that could benefit your company. This will help you stay ahead of the competition and take advantage of new advances and trends in real-time so you don’t fall behind.

Scalable support that can grow alongside your business

As your company grows, your technology needs change. You could implement new processes or software or hire more staff that can exacerbate any IT issues. If you choose to outsource and work with an experienced IT company, they can help design an IT infrastructure that can be scaled as your business grows.

Scalable IT infrastructures can deal with rapid growth and changes better, eliminating the downtime or poor performance that normally happens when you outgrow your original IT setup.

For example, an outsourced IT support company can help you to benefit from for the added efficiencies of rolling out Microsoft 365 across your business.

Fully managed IT support for SMEs

From lower costs and increased compliance to increased productivity and scalability, there are many reasons why outsourcing may be a smart decision for your business.

If you’re struggling to manage your IT infrastructure in-house and are looking to partner with IT experts for fully managed IT support, get in touch with our team today.

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