Managed Detection and Response Services (MDR)
CloudTech24 is one of the UK’s leading Managed Detection and Response (MDR) service providers, delivering fully managed, 24/7 protection against advanced cyber threats.
Through our round the clock monitoring, rapid threat response, and in-house incident response expertise, we are able to detect, contain, and halt attacks before they cause disruption to your business.
What is Managed Detection and Response (MDR)?
Managed Detection and Response services (MDR) are proactive cybersecurity services that combine advanced monitoring technology with human expertise to deliver continuous threat hunting, detection and response.
Unlike traditional antivirus solutions that rely solely on automated technology, MDR provides continuous visibility and insights, that are analysed by security experts, who are able to identify and respond to threats in real time.
With CloudTech24’s MDR, your organisation benefits from 24/7 monitoring and advanced threat detection. MDR actively protects your business systems, giving you peace of mind and allowing your team to focus on business priorities in the knowledge that you are protected against cyber threats.
Powered by CrowdStrike
Our MDR service combines CrowdStrike’s globally sourced threat intelligence and next-generation endpoint protection platform, with the expertise of our 24/7 in-house team of cybersecurity specialists. This partnership allows us to identify, investigate, and contain cyber threats before they can disrupt your business.
Using CrowdStrike’s advanced behavioural analytics and real-time threat intelligence alongside human analysis from our team, we are able to deliver accurate, actionable alerts – dramatically reducing false positives and alert fatigue. Day or night, our cybersecurity analysts rapidly investigate suspicious activity and take decisive action to contain threats and limit their impact. We detect both known and unknown attacks, including fileless malware, ransomware, and sophisticated adversary activity that traditional antivirus solutions often miss.
This proactive, intelligence-driven approach strengthens your overall security posture, improves incident visibility and response times, and gives your organisation access to enterprise-grade cybersecurity expertise and technology – at a fraction of the cost of building and maintaining an internal Security Operations Centre (SOC).
Our MDR response in action
The CloudTech24 SOC team investigate every security event to determine severity, scope, and intent. When genuine threats are confirmed, our cybersecurity experts take immediate action to contain and remediate the issue, including isolating affected devices, stopping malicious processes, gathering artefacts and preventing lateral movement across your environment.
By quickly filtering out false positives, we ensure you are not overwhelmed by unnecessary alerts. When a genuine threat has been identified, we will keep you informed with clear updates throughout the process and a summary detailing what occurred, how the incident was contained, and any further steps required. This intelligence-led, hands-on response delivers proactive protection in a 24/7 fully managed approach.
Why choose CloudTech24 as your MDR provider?
CloudTech24’s 24/7 Managed Detection and Response services act as an extension to your team, delivering expert-led threat detection and rapid incident response, removing the complexity and cost of building and operating an in-house security operations function.
We are a trusted cybersecurity partner that understands both technology and business risk posed by cyber threats. Our clients benefit from:
- CrowdStrike-powered MDR with advanced behavioural detection and global threat intelligence 24/7
- Global Security Operations Centre delivering continuous monitoring and rapid response
- Expert-led threat investigation and containment, including device isolation
- Reduced alert noise through accurate, human-driven analysis
- Flexible and scalable services that evolve with your changing business needs
We work with over 250 UK and global businesses, with a 96% year-on-year customer retention rate. Our dedicated, expert teams make us who we are – friendly, responsive, and knowledgeable. We’re proud to be among Britain’s most trusted IT and cybersecurity companies.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Frequently asked questions about Managed Detection and Response services (MDR)
We’re often asked about our Managed Detection and Response services. Below you’ll find clear answers to the most common questions about MDR. You can also contact us to speak directly with one of our MDR specialists.
How does Managed Detection and Response work?
Our MDR services monitor your endpoints, networks and cloud systems 24/7. Using advanced analytics and global threat intelligence, we detect unusual activity and our team immediately investigates, contains and remediates threats.
Why does my organisation need MDR?
Not only are cyber-attacks on the increase, but they have also become increasingly sophisticated. As an MDR provider, CloudTech24 gives you access to premium security operations capabilities without the cost of having to build in-house capabilities, reducing your risk and improving compliance.
What types of threats does Managed Detection and Response (MDR) help protect against?
MDR cybersecurity protects your organisation from malware, ransomware, phishing attacks, insider threats, credential theft, and advanced persistent threats (APTs) by detecting suspicious behaviour early and containing incidents quickly.
How is MDR different from a traditional security system?
Traditional security tools are reactive, whereas MDR services deliver proactive monitoring, threat hunting and incident response – closing gaps that firewalls or antivirus can miss.
What are the main benefits of Managed Detection and Response?
With our Managed Detection and Response service, you gain 24/7 coverage, faster detection and response, fewer false positives, access to skilled analysts and an improved overall security posture.
What is the difference between MDR and MTR?
Managed Threat Response (MTR) and Managed Detection and Response (MDR) are used interchangeably. MDR is the more common term today.
What is managed Endpoint Detection and Response (EDR)?
Managed Endpoint Detection and Response (EDR) focuses specifically on monitoring and protecting endpoints (like laptops, desktops and servers). It’s often included as part of a wider Managed Detection and Response (MDR) solution, which combines endpoint monitoring with network, cloud and identity protection plus 24/7 human response.
What’s the difference between Managed Detection and Response and SIEM?
A SIEM (Security Information and Event Management) platform collects and correlates logs. The aim of Managed Detection and Response is to prevent cyber-attacks, by combining SIEM-style data collection with proactive threat hunting, investigation and expert response.
Are MDR and SOC the same thing?
No. A SOC (Security Operations Centre) is a team of security analysts and tools, whereas MDR (Managed Detection and Response) is a service provided by a SOC at an MSSP.
What is an MSSP?
MSSP stands for Managed Security Service Provider. An MSSP is a company that offers a broad range of outsourced security services and generally has a SOC that provides 24/7 monitoring and incident response.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Long Term Customer of Cloudtech24 – since November 2019.
Always answer the questions, they are always happy to bounce ideas off.
Seem to be very knowledgeable and on top of their game.
Responsive and friendly team
CloudTech24 have been a huge support to Positively Adam, providing reliable IT and cybersecurity services here in London.
From day one, their approach has been proactive rather than reactive. Their 24/7 support gives real peace of mind, issues are handled quickly, communication is clear, and nothing feels left hanging. It’s reassuring to know our systems are constantly monitored and protected.
They’ve strengthened our Microsoft 365 setup, tightened our security, and made our overall IT infrastructure far more streamlined and resilient. Most importantly, they explain everything in straightforward terms, which makes decision-making easy and stress-free.
If you’re looking for an IT partner that genuinely adds value and helps your business run smoothly, I highly recommend CloudTech24.
We’ve been working with CloudTech24 for our IT support and cybersecurity in London, and the service has been outstanding.
Their 24/7 support genuinely makes a difference. Any issues are picked up quickly, resolved efficiently, and communicated clearly, no chasing, no confusion. You can tell they proactively monitor systems rather than just reacting when something breaks.
What really stands out is their professionalism and technical expertise. From Microsoft 365 support to strengthening our overall cybersecurity posture, everything feels structured, secure, and well-managed. They explain technical matters in plain English, which is invaluable for non-technical teams.
If you’re a London-based business looking for reliable, proactive IT support that actually feels like a partnership rather than a helpdesk, I wouldn’t hesitate to recommend CloudTech24.
CT24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team!
great job and helped me out.
Setting up a new business can be daunting but the team at CT24 assisted me with all the tech set up. Their response time in amazing, they were calm and patient with my million questions. I cannot recommend them more highly.
I can’t say enough nice things about CloudTech24 IT support. For the past year of working with them, they have always responded professionally and quickly. A little shoutout to Ethan who helped me resolve an issue today. He stayed on the call with me until the issue was resolved. When things aren’t working… you want an IT company that can resolve issues quickly, highly recommend them. I’m located in Denver, CO.
Excellent service.
This service works well.
Quick response to resolve my issue, thank you!
Great service. Ethan is very helpful
Fast
Best IT support!
I’ll definitely use this again.
Always great service. Speedy, patient and helpful
Long term customer of Cloudtech24 – today was particularly useful as there is no one as nerdy as me in our company, and it was good just to bounce the problem off the team. I eventually found the answer myself – sort of ‘once you have excluded everything that should be causing it, you’re left with what it couldn’t be’. And it was!
Helpful & cheerful as always thank you Yassi
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