Andrew Dale
Chief Operating Officer
Senior Management

More about Andrew Dale
I’ve been Chief Operating Officer at CloudTech24 for over eight years and have played a key role in its growth from a team of three people in 2018 to a business of 45 and growing today. During that time, we’ve achieved more than 25 times revenue growth while building a reputation for delivering high-quality managed IT and cyber security services.
My career began in sales and IT support before progressing into website hosting, technical pre-sales and leadership. That experience has given me a broad understanding of both the commercial and technical aspects of running a successful technology business.
As Chief Operating Officer for CloudTech24, I lead our operations, technical services and customer experience. I’ve helped shape our technology strategy, securing Microsoft Tier 1 Direct Partner status, Microsoft Modern Work Solutions Partner and Security designations, while maintaining our Google Workspace partnership and introducing new technologies that continue to strengthen our services.
I’m passionate about building high-performing teams, improving the way we work and using automation and AI to help businesses become more efficient, secure and resilient.
In my spare time, I enjoy playing 7-a-side football, keeping up with the latest tech and gadgets, and spending time with my two Maine Coon cats. I’m also a long-time Call of Duty fan, especially from the OG Verdansk and Rebirth Island days.
Blogs by Andrew Dale

Do you need a Disaster Recovery Plan?
One common myth is that “some businesses are too small to be targeted by a cyberattack”. That couldn’t be further from the truth. 43% of cyber attacks target SMEs, and 60% of those companies go out of business within six months of an attack. No matter your company’s size, location, or industry, a cyber attack…
Read more

How to manage IT support tickets in a big company
Managing IT support within a large company isn’t easy. Expect hundreds or even thousands of tickets to be sent every day, ranging from simple fixes like password resets to data-threatening critical system issues. It’s crucial to keep everything organised; otherwise, support will become overwhelmed, unorganised, and inefficient. Because of this, your company needs an IT…
Read more

AI-powered phishing: A new threat in email security
Artificial intelligence (AI) is an exciting technology that has the power to do things we never thought possible. Its rapid growth in such a short time suggests an even more promising future for technology. However, as AI improves, its potential for harm in the wrong hands also increases. The National Cyber Security Centre states AI…
Read more

Why people are the weakest link in cybersecurity?
Why are people the weakest link in cybersecurity? New technology brings new cyber threats, and what follows is a tightening of cybersecurity measures to keep your data safe. But despite stronger security systems and advances in technology, there is still a lack of guidance around human behaviours in cybersecurity. This post looks at why people…
Read more

How to protect your laptop while using public WiFi
It’s worth mentioning right off the bat that public wifi is great. It’s convenient for those who may not have data, or maybe they’re not able to connect to a friend’s hotspot, or are struggling with service in that specific area, and for all those reasons, public wifi is ideal when it needs to be.…
Read more

Exploring data loss prevention (DLP) in Google Workspace
Every day, businesses face the risk of accidental data loss, which can compromise sensitive information, including passwords, credit card details, and private emails. Google Workspace provides DLP (Data Loss Prevention) to help businesses protect their confidential data. Having full Google Workspace support from a trusted IT partner is crucial for managing your data. In this…
Read more

What is the difference between Google Drive and Google Cloud?
With more people and more businesses embracing cloud-based storage, it’s important to understand the differences between the services on offer. The two most popular cloud-based services are Google Drive and Google Cloud. While both are part of the Google family, they actually serve very different purposes. This guide will break down the main differences between…
Read more

How to set up a Teams meeting step-by-step
Microsoft Teams is a versatile and easy-to-use app that lets you chat and schedule meetings with clients and colleagues, whether they’re only a few miles away or on the other side of the world. Popular for its seamless integration with other Microsoft 365 apps like Word, Teams is used by millions of people worldwide. With…
Read more

How Can Technology Support Startups?
Starting a business is hard. It takes an enormous amount of time, effort, and learning. The grind of starting and growing a business can be made easier by utilising the right technology at the right time. But what is this technology, and how can it be used to support the business as it goes forward?…
Read more

Patch Management – Best Practice
When it comes to patch management, there are best practices to follow to make the process effective and efficient. Without it, knowing what to patch and when can become a nightmare. Here, CloudTech24 provide five patch management tips to help you implement best practice when it comes to patch management. Set up a regular patch…
Read more

What Are The Benefits Of Microsoft Azure?
Microsoft Azure was launched on 1st February 2010. It provides virtualisation services that enables organisations and their IT infrastructure to be more efficient in a number of ways. In this blog, we look at how Microsoft Azure benefits businesses that use it. Availability Microsoft Azure uses cloud architecture, meaning that data and machines are hosted…
Read more

Switching to VOIP: the big landline switch-off in 2027
The country’s telephone wires are nearing the end of their life after decades of long service. In 2027, these analogue lines will be switched off. Now, the race is on to replace them with digital alternatives before the deadline.It’s a significant shift for businesses, as nearly half (43%) rely on fixed landlines, and more than…
Read more
