IT Support for Charities
CloudTech24 has established a reputation for providing rapid response IT support and cybersecurity services that meet the specific requirements of charities and non-profit organisations.
Our team understands that charities often operate with limited budgets and require technology solutions that maximise efficiency, transparency and regulatory compliance. We deliver managed IT and cybersecurity services to help charities focus their resources on driving positive social impact rather than managing day-to-day technical challenges.
We let the numbers do the talking
At CloudTech24, we’re proud of the results we deliver for our clients. With a 96% year-over-year client retention rate, we’ve built lasting relationships by consistently providing reliable and effective solutions.
Today, we support over 250 customers across more than 10 countries worldwide, showcasing our ability to scale and serve businesses globally. What sets us apart is our speed and efficiency. We resolve issues in less than 68 minutes on average, ensuring our clients get the support they need without delays. These achievements reflect our commitment to delivering exceptional service and value every single day.
96%
Retention of current clients YoY
250+
Customers in over 10 countries worldwide
<68
Minutes to issue resolution
Why choose CloudTech24 for your charity IT support?
From small community initiatives to national charities, organisations of every size rely on our award‑winning IT support. We provide trusted, high‑performance solutions that empower charities to focus on their mission, not their technology.
We don’t believe in a one‑size‑fits‑all approach to IT support. With deep experience in the charity and non‑profit sector, we provide dependable, cost‑effective services designed to meet your operational and budget requirements. Our award‑winning support ensures your organisation’s technology runs efficiently, securely, and without disruption.
Benefits of outsourcing your IT support
Outsourcing your IT to a managed service provider (MSP) frees up your time and resources to focus on your core mission.
One of the most significant benefits is cost savings. By outsourcing your IT, you can avoid the substantial capital expenditures required to build and maintain an IT infrastructure in-house. This translates to reduced infrastructure costs, predictable monthly expenses, and the ability to allocate funds more efficiently to support your charitable activities.
Outsourcing also enhances cybersecurity, a critical concern for charities dealing with sensitive donor information. IT service providers prioritise security measures, implementing robust safeguards and staying up to date with the latest threats and security best practices. This ensures your data is protected and maintains the trust of donors and stakeholders, reducing the risk of costly data breaches and legal repercussions.
Looking for cyber security for your charity?
Our Security Operations Centre provides continuous coverage and managed security services to improve security posture and safeguard non profit and charities.
Our IT support and cybersecurity services for charities
IT helpdesk solutions for charities in the UK
Our team provides both remote and on‑site IT support services. Most of our clients use cloud‑based systems, allowing our technical teams to remotely resolve issues quickly and efficiently. When in‑person assistance is needed for onsite support or project work.
IT training for charities
We can offer IT support and training for your staff. Additionally, we have an eLearning platform that provides access to your staff for both generic IT and product-specific training material for a range of applications.
IT consultancy for charities
Security monitoring
Security is key in choosing your IT support partner and more so in the charitable industry. One of our main goals is to protect our client’s network from any cybersecurity threats.
Our team of professionals based in the UK provide security monitoring for all endpoints. As part of our cybersecurity consultancy package, CloudTech24 provides monitoring for all Windows endpoints.
Business-graded firewalls
We deploy business‑grade next‑generation network firewalls to strengthen our clients’ platforms, manage system security and our team continuously monitors and manages your devices to ensure robust network protection at all times.
Security system
Our premium-quality security system also monitors the security of next-gen and cloud-hosted firewalls.
We use a proactive approach to ensuring security to anticipate challenges and prevent the execution of threats that disrupt operations and lead to extra costs.
Endpoint security
Our Managed Detection and Response (MDR) service protects your endpoint workstations and servers, ensuring continuous monitoring, rapid threat detection, and proactive security response.
24/7 IT support
We offer 24/7 support for charities because technology never sleeps, and neither do cyber threats. Many charities depend on cloud‑based systems, online donations, and digital communication tools that must remain secure and accessible at all times. Our around‑the‑clock monitoring, management and support ensures your systems stay online, protected, and performing reliably
Data security
Charities place a high focus on data security since they handle confidential financial information.
Data security is important, and CloudTech24 offers strong security solutions to shield its clients’ data from online dangers.
To guarantee that the data is safe and secure, we deploy numerous levels of protection, including firewalls, antivirus software, and data encryption.
Cloud solutions
Charities are no exception to how the cloud has altered corporate operations.
Data backup, disaster recovery, and cloud-based software are just a few of the cloud solutions offered by CloudTech24.
You may access your data from any location, engage with donors in real-time, and increase productivity by utilising cloud technologies.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Frequently asked questions about our IT support for charities
We often receive questions about our IT support for charities, so we thought we would clear them up with some helpful FAQs below. You can also pick the phone up and speak with us as we would be more than happy to help.
What is CloudTech24, and how can it benefit charitable organisations?
CloudTech24 is a dedicated IT support provider with a focus on assisting charitable organisations. Our services help charities enhance their technology infrastructure, improve security, and reduce IT-related challenges, allowing them to concentrate on their core missions.
What specific IT services for charities does CloudTech24 offer?
CloudTech24 provides a comprehensive suite of IT services, including IT helpdesk support, network management, cloud solutions, cybersecurity, data backup and recovery.
Can CloudTech24 assist with migrating our charity’s IT systems to the cloud?
Yes. CloudTech24 specialises in cloud solutions. We can help your charity migrate to leading cloud platforms like Microsoft 365, Google Workspace, and Azure consulting. We manage the entire migration process to ensure a successful transition and ongoing support.
Is CloudTech24’s IT support available 24/7 for charities with round-the-clock operations?
Absolutely. We offer 24/7/365 IT support to accommodate the unique needs of charities that operate outside regular business hours or require emergency assistance.
How does CloudTech24 ensure the security of our charity’s sensitive data and donor information?
CloudTech24 prioritises cybersecurity. We implement robust security measures, conduct regular assessments, and provide compliance guidance to safeguard your charity’s data and maintain donor trust. CloudTech24 is ISO 27001 certified and Cyber Essentials Plus and CREST accredited.
Can CloudTech24 assist with IT procurement and budgeting for charities with limited resources?
Yes. We work with charities to tailor IT solutions within budget constraints, ensuring that technology investments align with your organisation’s goals.
What industries does CloudTech24 serve within the charitable sector?
CloudTech24 serves a wide range of charitable organisations, including healthcare, education, environmental non-profits, social services, and more. Our services are adaptable to meet the specific needs of each charity or non-profit.
How can our charity get started with CloudTech24’s IT support services?
To begin benefiting from CloudTech24’s IT support, just book a discovery call. We will work with you to assess your needs and tailor a solution to help your charity thrive.
Do charities get discounted Microsoft licensing?
Yes. Charities and other non-profit organisations can receive discounted (and in some cases free) Microsoft licenses. Speak to the CloudTech24 team to see how we can help you determine if your charity is eligible.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Long Term Customer of Cloudtech24 – since November 2019.
Always answer the questions, they are always happy to bounce ideas off.
Seem to be very knowledgeable and on top of their game.
Responsive and friendly team
CloudTech24 have been a huge support to Positively Adam, providing reliable IT and cybersecurity services here in London.
From day one, their approach has been proactive rather than reactive. Their 24/7 support gives real peace of mind, issues are handled quickly, communication is clear, and nothing feels left hanging. It’s reassuring to know our systems are constantly monitored and protected.
They’ve strengthened our Microsoft 365 setup, tightened our security, and made our overall IT infrastructure far more streamlined and resilient. Most importantly, they explain everything in straightforward terms, which makes decision-making easy and stress-free.
If you’re looking for an IT partner that genuinely adds value and helps your business run smoothly, I highly recommend CloudTech24.
We’ve been working with CloudTech24 for our IT support and cybersecurity in London, and the service has been outstanding.
Their 24/7 support genuinely makes a difference. Any issues are picked up quickly, resolved efficiently, and communicated clearly, no chasing, no confusion. You can tell they proactively monitor systems rather than just reacting when something breaks.
What really stands out is their professionalism and technical expertise. From Microsoft 365 support to strengthening our overall cybersecurity posture, everything feels structured, secure, and well-managed. They explain technical matters in plain English, which is invaluable for non-technical teams.
If you’re a London-based business looking for reliable, proactive IT support that actually feels like a partnership rather than a helpdesk, I wouldn’t hesitate to recommend CloudTech24.
CT24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team!
great job and helped me out.
Setting up a new business can be daunting but the team at CT24 assisted me with all the tech set up. Their response time in amazing, they were calm and patient with my million questions. I cannot recommend them more highly.
I can’t say enough nice things about CloudTech24 IT support. For the past year of working with them, they have always responded professionally and quickly. A little shoutout to Ethan who helped me resolve an issue today. He stayed on the call with me until the issue was resolved. When things aren’t working… you want an IT company that can resolve issues quickly, highly recommend them. I’m located in Denver, CO.
Excellent service.
This service works well.
Quick response to resolve my issue, thank you!
Great service. Ethan is very helpful
Fast
Best IT support!
I’ll definitely use this again.
Always great service. Speedy, patient and helpful
Long term customer of Cloudtech24 – today was particularly useful as there is no one as nerdy as me in our company, and it was good just to bounce the problem off the team. I eventually found the answer myself – sort of ‘once you have excluded everything that should be causing it, you’re left with what it couldn’t be’. And it was!
Helpful & cheerful as always thank you Yassi
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