Microsoft 365 Support
Comprehensive Microsoft 365 support and reseller services for businesses from a UK-based Tier 1 partner, with 24/7/365 technical support and rapid response times.
Microsoft 365 services from a UK Microsoft partner
CloudTech24 is a prestigious Microsoft Tier 1 CSP (Cloud Solutions Provider). We’re in the top 1% of global Microsoft partners, working directly with Microsoft to help organisations adopt, optimise, and secure their Microsoft 365 environments.
Trusted by over 250 businesses worldwide, we deliver end-to-end Microsoft 365 support and services to businesses, ensuring solutions are tailored to your organisation’s goals.
As a certified Microsoft Solutions Partner for Modern Work and Security, we combine technical expertise with proven industry experience. Our Microsoft specialists work with you to increase productivity, enhance collaboration, and strengthen cyber resilience.
Optimising your Microsoft 365 business environment
Realising the full potential of Microsoft 365 goes far beyond simply purchasing the licensing. Whether you’re migrating to the cloud for the first time or seeking reliable, outsourced business support, CloudTech24 provides Microsoft 365 services backed by expert advice, technical specialists, and responsive support. Our core Microsoft 365 business services include:
- Licence and subscription management
- Microsoft 365 migration and implementation services
- Microsoft 365 configuration and monitoring
- Ongoing support and maintenance
- Microsoft 365 security assessment
- Microsoft 365 backup.
CloudTech24 offers flexible and scalable Microsoft 365 support packages for businesses. As a Microsoft reseller, our certified experts can help your business get the most from your Microsoft platform.
Award-winning Microsoft 365 provider in London
Our award-winning managed Microsoft 365 support guarantees you the best out of Microsoft 365. Our technical specialists are on standby 24/7/365 to provide remote assistance or answer your questions. These teams of qualified Microsoft experts are extremely knowledgeable and experienced in a wide range of IT issues, so you can be assured of swift and professional help, however complex your IT support needs.
CloudTech24’s Microsoft 365 services aim to help you meet your IT and security objectives. Our team start with an initial consultation, assessing your business to understand your specific needs and goals. This allows us to tailor our services and provide recommendations that fit your business model.
At CloudTech24, we want to help you unlock your business potential by making the most of the benefits of Microsoft 365. You can count on us for all the Microsoft 365 help, support and optimisation you require, giving you time to focus on your core business.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Related services
FAQS: Microsoft 365 Support for businesses
Still have questions about our Microsoft 365 services? As a leading Microsoft 365 reseller and Tier 1 partner, CloudTech24 delivers expert, end‑to‑end support for Microsoft 365 business environments. Check our FAQs to learn more.
What is Microsoft 365?
Microsoft 365 is a cloud‑based platform that brings together productivity tools like Word, Excel, PowerPoint, and Outlook with powerful collaboration and security services such as Microsoft Teams, OneDrive, Exchange Online, and advanced threat protection. It’s designed for businesses that want to enhance teamwork and increase productivity (wherever their users are located), while keeping data safe and IT overheads low.
Microsoft 365 is a subscription service that is continuously updated with new features, performance improvements, and AI‑driven capabilities – no need for manual upgrades. As a Microsoft 365 reseller and Tier 1 Partner, CloudTech24 helps you select the right plan, manages your licences, and provides ongoing support and optimisation for your Microsoft 365 environment.
How much does Microsoft 365 cost?
The cost of your Microsoft 365 subscription depends on the plan you choose, as well as the number of users. Entry‑level business plans have a lower cost per user than more comprehensive packages that include advanced security, device management, and compliance features.
As a Microsoft 365 reseller and top-tier partner, CloudTech24 can advise you on the best option for your business, ensuring the plan aligns with your specific requirements, and avoiding unnecessary licences and overspend.
Our partner status enables us to offer you very competitive pricing, including bundled professional services that add value without inflating your monthly bill.
Does Microsoft 365 include support?
Microsoft 365 support typically comes from your Microsoft 365 reseller or managed service provider, like CloudTech24. Our 24/7/365 team of Microsoft specialists deliver expert support for your Microsoft 365 environment, including troubleshooting, configuration, and ongoing management.
As a Tier 1 partner, CloudTech24 can also escalate issues directly to Microsoft when needed, so you benefit from faster resolution and expert backing from Microsoft’s own teams.
Is Microsoft 365 secure?
Microsoft 365 is built on a robust, enterprise-grade security framework designed to protect businesses from cyber threats. It includes advanced capabilities such as threat protection, anti-phishing and anti-malware controls, identity and access management through Microsoft Entra ID, and data encryption.
That said, Microsoft operates a shared responsibility model. While Microsoft secures the underlying infrastructure, your organisation is responsible for how the platform is configured and managed. Without the right setup, critical gaps can remain. Enforcing multi-factor authentication, applying least-privilege access, implementing data loss prevention policies, and maintaining reliable backup and retention strategies are essential to achieving a truly secure environment.
CloudTech24 goes beyond basic Microsoft deployment. We design, secure, and continuously manage your Microsoft 365 environment, ensuring security features are fully optimised, access controls are tightly governed, and threats are actively monitored. The result is a resilient, fully protected workspace.
Is Microsoft 365 better than Google Workspace?
Microsoft 365 and Google Workspace have much in common regarding features and pricing. They are both subscription-based, charging a monthly fee. Google Workspace is web-based but can work offline as well. Microsoft 365 is desktop-based but also provides web-based versions of its apps. Both platforms are compatible with a wide range of devices. So, which one is better? Many of our customers prefer Microsoft 365 as they are familiar with and have confidence in its well-known products.
What is included with Microsoft 365?
Microsoft 365 is a full business collaboration suite, the features are dependent on which subscription plan you select. Businesses often choose a licence with the full Microsoft office suite; Word, Excel, PowerPoint, Outlook, Publisher, and Access.
How do I manage my Microsoft 365 subscription?
You can manage your Microsoft 365 subscription through the Microsoft 365 Admin Centre, where you can handle user accounts, billing, licensing, and core security settings. As part of our managed service, CloudTech24 provides day-to-day administrative support, including the Joiners, Movers, and Leavers (JML) process, ensuring users are onboarded, updated, and offboarded securely and efficiently without burdening your internal team.
Are you a Microsoft 365 reseller?
Yes. CloudTech24 are a Tier 1 CSP (Cloud Solutions Provider). As the highest level of Microsoft reseller, we purchase Microsoft 365 licences directly from Microsoft. This allows for flexible billing, simplified management, and a single point of contact for both licensing and support.
What is a Microsoft Tier 1 direct CSP?
A Microsoft Tier 1 Direct CSP (also known as a “Direct‑Bill CSP” or Tier 1 CSP) is the highest‑level Microsoft Cloud Solution Provider in the Microsoft AI Cloud Partner Program (in the top 1% of partners worldwide).
This means that CloudTech24 has demonstrated commitment to the Microsoft solution in terms of infrastructure, support capability, expertise, and revenue, proving we can deliver enterprise‑grade service and billing processes.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
CloudTech24 always delivers on time.
We recently made the transition from an in-house IT setup to working with CloudTech24 as our first ever outsourced IT provider and we couldn’t be happier with the decision. From the very start, their professionalism, expertise and attention to detail have been outstanding.
Their knowledge of Microsoft 365 is second to none, but what really stands out is that their skills and support stretch far beyond that. They’ve guided us smoothly through the transition, provided clear advice at every stage and are always on hand when we need them.
It’s a huge reassurance knowing that as a client we can rely on them not just to fix issues, but to proactively keep our systems running at their best. They’ve genuinely raised the bar for what IT support should look like and we’d highly recommend them to any business looking for a reliable, knowledgeable and supportive partner.
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Excellent team to work with. Customers are really at the core of what they do!
Understood the pain point, fixed it, job done!
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CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.