Our fully managed network support services leverage business grade infrastructure that is cloud enabled to enable our technical support team to provide ongoing monitoring and administration to secure your company from cyber security threats, and provide our network security specialists with remote access and the ability to perform remote and routine tasks such as security updates, WiFi password changes, Switch port control and troubleshooting that would traditionally incur delay with an onsite technician visit.
Our IT Infrastructure services are commonly coupled with our managed firewall service to provide a high performing network performance and network security, providing enterprise-grade wired and wireless infrastructure configured for security best practice and organisational efficiency for increased productivity. Remote management ensures the health, performance monitoring, and security updates of these devices which provides greater control and enables rapid response for any required reconfiguration and changes.
Frequently Asked Questions about our Managed Network Services
We often receive questions about our managed network services so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
WHAT IS NETWORK INFRASTRUCTURE?
Network infrastructure is the hardware and software that is used to provide physical connectivity from your office devices to the internet, shared resources such as servers and printer and inter-site connectivity typically through switches and routers.
WHAT IS MANAGED NETWORK SUPPORT?
Managed network support is the management of networking functions and hardware IT providers offer as an outsourced service for client to ensure their networks, inter-connectivity of network infrastructure and network access is fully managed and supported.
WHAT ARE THE BENEFITS FOR MANAGED NETWORK SERVICES?
The benefits of having fully managed and supported networks include updated and secured hardware, backups and continuous monitoring for performance and optimisation of business applications through quality of service (QOS).
WHAT NETWORK TECHNOLOGIES DO YOU SUPPORT?
CloudTech24 support many different vendor equipment, including; Ubiquiti, Cisco Meraki, Cisco, HP, Dell, Sonicwall & Draytek – if you current platform is not cloud enabled we implement our custom site sensor for monitoring and management.
DO YOU TAKE BACKUPS FOR APPLIANCE CONFIGURATION?
CloudTech24’s services that leverage our cloud vendor solutions ensure full cloud management that takes automatic backup of your wired and wireless infrastructure. If the current solution is not cloud enabled we implement our custom site sensor and backups are scheduled on a daily and weekly basis.
CAN YOU CREATE DYNAMIC NETWORK DIAGRAMS/MAPS?
CloudTech24’s services that leverage our cloud vendor solutions perform automated generation of dynamic network diagrams/maps, for legacy solutions this is manually performed upon client onboarding and initial site assessment and manually updated in our documentation platform.
WHAT ARE THE BENEFITS OF CLOUD MANAGED INFRASTRUCTURE?
Cloud managed infrastructure ensures that CloudTech24 can continuously monitor the health and performance of our clients networks. Scheduled maintenance such as software and security updates can be performed without requiring a site visit. Any required network changes such a as a WiFi SSID password change or a switch port reconfiguration can be performed remotely – thus limiting the requirement for a site visit and any resultant delay.
WHAT IS NETWORK INFRASTRUCTURE SECURITY?
Network infrastructure security is the hardening and security monitoring of network hardware and software.
CAN YOU HELP US ARCHITECT A SECURE AND SCALABLE NETWORK INFRASTRUCTURE?
CloudTech24 provide full technical presale services to include scoping requirements, design and architecting of network infrastructure solutions. Our dedicated projects team can include the finalised design in a statement of work (SoW) brief and work with our clients to perform full implementation and ongoing managed network support.
WHAT HOURS ARE YOUR NETWORK SUPPORT TEAMS AVAILABLE?
CloudTech24 provide network support 24/7/365 to maintain uptime and perform ongoing security monitoring and management of our clients infrastructure.
WHAT IS A NOC?
A NOC is a Network Operations Centre. CloudTech24 operate a 24 hour NOC support desk managed from our Surrey office, just outside of London – Our team monitor our clients network infrastructure, endpoints, servers and cloud services to monitor and maintain our clients support systems.