Managed Network Support Services
At CloudTech24, we provide 24/7/365 fully managed network support services to businesses in London, Surrey, and beyond.
Our aim is to ensure your organisation benefits from an IT infrastructure that operates smoothly, securely, and efficiently.
What are managed network services?
Managed network services encompass the proactive management and monitoring of an organisation’s IT network infrastructure. This includes tasks such as network security, performance optimisation, troubleshooting connectivity issues, and planning for future scalability.
By outsourcing your network support to an experienced provider, like CloudTech24, you will benefit from no longer having to cope with the complexities of network management in-house, as well as ensuring network reliability and security.
Key features of our managed network services
CloudTech24’s managed network support services include:
24/7/365 Monitoring and management
Round the clock monitoring of your network enables the prompt detection and resolution of any issues.
LAN and WAN infrastructure management
CloudTech24 provides comprehensive management of LAN infrastructure, including wired and wireless networks, internet connectivity solutions (business broadband, FTTC, FTTP, leased lines), and full ISP management.
Remote support
Our IT engineers remotely monitor your network performance, perform regular updates and configure changes to firewalls, switches and wireless access points – all without the need for on-site visits.
Network security services
Our managed firewall services help protect your business from cyber threats. We use Next-Generation firewalls to control network traffic and provide advanced security. All our services are managed by our in-house team of network specialists.
Cloud infrastructure & VPN connectivity
Our secure and scalable cloud infrastructure and VPN connectivity, maintain site-to-site connectivity, easy remote access and reliable performance for your business network.
Hardware and software support
Our team not only maintain, conduct software updates and support network hardware, we can also provide software licensing and vendor management.
Performance monitoring and optimisation
CloudTech24 proactively monitor your network performance, so we can identify and resolve issues before they impact your operations. We provide ongoing monitoring and performance optimisation, resulting in a reliable and efficient IT infrastructure.
Structured network cabling
CloudTech24 work with trusted specialist suppliers to design and install high‑quality LAN cabling for fast, reliable, and scalable business connectivity.
Benefits of partnering with CloudTech24
There are a number of major advantages to choosing CloudTech24 as your managed network support provider:
- Proactive issue resolution: We identify and fix issues before they start to impact your business operations
- Enhanced security: Use of stringent security protocols to protect your organisation
- Flexibility: CloudTech24 can quickly adapt and scale your network infrastructure to allow for business growth
- Cost efficiency: Outsourcing network management can help you reduce internal overheads
- Expertise and support: Our in-house team specialise in network management.
As an award-winning MSP, CloudTech24 is committed to providing premium managed network solutions. Our team work 24/7/365 to ensure your network infrastructure is strong, secure, and aligned with your business needs and objectives. We pride ourselves on our proactive approach, rapid response times, and commitment to client satisfaction.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
FAQs about our managed network support services
We often receive queries about our managed network services, so in this section, we answer some of your FAQs. Of course, you can also pick up the phone and speak with us – we’re here to help.
What is network infrastructure?
Network infrastructure is the hardware, software and services that allow devices, users, applications, and systems to communicate and share data across your network.
What are the benefits of managed network support services?
CloudTech24’s managed network support provides important benefits, such as:
- 24/7 support from our in-house team of experts
- Better network performance due to our 24/7 network monitoring and proactive issue resolution
- Firewalls, next-gen antivirus, and threat detection result in improved security for your business
- By outsourcing to CloudTech24 you avoid the need and cost of an in-house networking team
- Support can be scaled as your business grows.
How does a Managed Services Provider (MSP) work?
An MSP, like CloudTech24, acts as your outsourced IT team, offering managed network support services, as well as broader IT support. CloudTech24 partner with you to act as an extension of your team. We look after everything from deployment to ongoing support and management, so you benefit from our 24/7 IT and security expertise without the cost of an internal team.
What does ‘managed networks’ mean for business WiFi?
Managed WiFi is part of a wider managed networking solution. Your wireless network is professionally configured, monitored, and secured by an MSP (like CloudTech24), with the aim of enhancing performance and ensuring data is protected.
Why should I consider managed WiFi and network services?
If your business depends on reliable connectivity, data security, and scalable IT systems, managed WiFi and network support are vital.
By outsourcing these services to CloudTech24, your business will no longer have to bear the burden of day-to-day management, alongside benefitting from a flexible, secure and resilient support.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Understood the pain point, fixed it, job done!
Long Term Customer of Cloudtech24 – since November 2019.
Always answer the questions, they are always happy to bounce ideas off.
Seem to be very knowledgeable and on top of their game.
Responsive and friendly team
CloudTech24 have been a huge support to Positively Adam, providing reliable IT and cybersecurity services here in London.
From day one, their approach has been proactive rather than reactive. Their 24/7 support gives real peace of mind, issues are handled quickly, communication is clear, and nothing feels left hanging. It’s reassuring to know our systems are constantly monitored and protected.
They’ve strengthened our Microsoft 365 setup, tightened our security, and made our overall IT infrastructure far more streamlined and resilient. Most importantly, they explain everything in straightforward terms, which makes decision-making easy and stress-free.
If you’re looking for an IT partner that genuinely adds value and helps your business run smoothly, I highly recommend CloudTech24.
We’ve been working with CloudTech24 for our IT support and cybersecurity in London, and the service has been outstanding.
Their 24/7 support genuinely makes a difference. Any issues are picked up quickly, resolved efficiently, and communicated clearly, no chasing, no confusion. You can tell they proactively monitor systems rather than just reacting when something breaks.
What really stands out is their professionalism and technical expertise. From Microsoft 365 support to strengthening our overall cybersecurity posture, everything feels structured, secure, and well-managed. They explain technical matters in plain English, which is invaluable for non-technical teams.
If you’re a London-based business looking for reliable, proactive IT support that actually feels like a partnership rather than a helpdesk, I wouldn’t hesitate to recommend CloudTech24.
CT24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team!
great job and helped me out.
Setting up a new business can be daunting but the team at CT24 assisted me with all the tech set up. Their response time in amazing, they were calm and patient with my million questions. I cannot recommend them more highly.
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