Cyber Incident Response
Cyber threats pose a greater danger to organisations than ever before.
At CloudTech24, we offer expert cyber incident response services designed to swiftly detect, contain, and remediate cyber-attacks, minimising damage and ensuring business continuity.
Our customers benefit from:
- 24/7/365 detection and monitoring
- Super-fast response times
- Specialist expertise in incident responding.
The importance of rapid cyber incident response
When a cyber incident occurs, time is of the essence. The speed and effectiveness of your response can reduce the business impact of an attack, by preventing data loss and helping maintain your company reputation and customer trust.
Delays in response can lead to widespread compromise, major operational disruption, financial and reputational loss. A timely response, where the right strategies are deployed, will disrupt the momentum of a cyber-attack, strengthen your security posture and act as a deterrent to future attacks. Organisations that prioritise professional cyber incident response demonstrate a strong commitment to safeguarding their systems and stakeholders.
Why choose CloudTech24 as your cyber incident response company?
As an award-winning cyber incident response company, CloudTech24 stands out due to our:
- CREST accreditation: Our Security Operations Centre (SOC) is CREST-accredited for penetration testing and vulnerability assessment ensuring our services meet the highest standards
- Global cyber incident response company: With offices worldwide staffed by cybersecurity professionals, we’re always ready to respond to cyber incidents, regardless of location
- 24/7/365: Cyber-attacks can occur any time of the day or night and our in-house team of specialists are available around the clock to deal with incidents immediately
- Expertise in cyber defence and offense: Our team’s expertise in both defensive and offensive cybersecurity strategies, means they are able to anticipate threats and respond effectively.
Book a discovery call
Book a time that works for you to talk to our sales team about how a team of global engineers from around the world deliver 24/7 cybersecurity and IT services.
Frequently asked questions about cyber incident response
We often receive questions about our cyber incident response services, so we thought we would clear them up with some helpful FAQs. Of course, you can also pick the phone up or fill out our contact form. We would be more than happy to help.
What is a cyber incident?
A cyber incident is an event that results in the compromise or potential compromise of an organisation’s data, systems or services. This could include: phishing attacks, data breaches, hacking, ransomware infections or unauthorised access.
What are the steps in an incident response process?
The incident response process generally includes:
- Preparation: Ideally, organisations should have a plan in place in advance of an incident to ensure a quicker and more effective response
- Identification: Finding out what type of incident has occurred
- Control: Containing the incident to prevent further damage
- Eradication: Eliminating the cause of the incident
- Recovery: Reinstating and returning to normal operations
- Lessons learned: Assessing what happened and identifying any areas for improvement.
Are there best practices for incident response?
Yes. Best practices include:
- Putting a plan in place before an incident occurs
- Regular testing and updating the plan
- Identifying and documenting key systems and data
- Keeping a record of company hardware and software
- Providing employee training on incident response procedures and security best practices
- Creating an incident response checklist
- Keeping communication channels open during and after an incident
- Documenting actions taken during an incident.
How long does it take to respond to a cyber incident?
CloudTech24’s cybersecurity incident response team is available 24/7/365. The time it takes to respond to a cyber incident will vary depending on the type of incident and the size of the organisation. In some cases, an incident can be contained and resolved within hours, while in other more complex situations it may take days, weeks or even months.
How do you determine the cause of a cyber incident?
Determining the cause of a cyber incident can be problematic and may require a combination of forensic analysis, intrusion detection systems, and reviewing system and application logs. The response team may also need to gather information from external sources, such as security researchers and law enforcement.
How can my organisation prevent cyber incidents?
There are some measures you can take to reduce the risk of a cyber incident occurring:
- Use strong security controls, such as firewalls, antivirus software, and intrusion detection systems. The CloudTech24 cybersecurity team can help you.
- Regularly patch and update systems and applications
- Routinely conduct security awareness training for employees
- Limit access to sensitive data
- Periodically test and review your incident response plan
- Carry out security risk assessments on a regular basis
- Employ security measures like Multi-Factor Authentication.
What is a cyber incident response company?
A cyber incident response company is a specialist cybersecurity provider that helps organisations prepare for, detect, contain, investigate, and recover from cyber attacks or security breaches.
When a cyber incident occurs, such as ransomware, phishing or account compromise, the incident response company acts as the emergency response team to minimise damage and restore operations.
CloudTech24’s approach emphasises continuous monitoring, rapid response, threat containment, and integration of services such as MDR and Identity Threat Detection & Response (ITDR) into incident response workflows to help organisations detect and respond to attacks quickly.
Why does my business need a cyber incident response company?
A dedicated cyber incident response company provides rapid support when your organisation faces a security breach. With expert analysts and proven processes, CloudTech24 can contain threats, prevent data loss, and help you recover quickly, reducing potential damage and downtime.
Trusted by over 250 companies globally
More than 250 companies trust us to manage their IT and cybersecurity. We’re known for our rapid response and friendly service. Not tech savvy? No problem; we explain what we’re doing in plain English, so you know what to expect and have clear timelines. You’ll always receive a warm welcome from our team.
What our clients say about us
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
CloudTech24 always delivers on time.
We recently made the transition from an in-house IT setup to working with CloudTech24 as our first ever outsourced IT provider and we couldn’t be happier with the decision. From the very start, their professionalism, expertise and attention to detail have been outstanding.
Their knowledge of Microsoft 365 is second to none, but what really stands out is that their skills and support stretch far beyond that. They’ve guided us smoothly through the transition, provided clear advice at every stage and are always on hand when we need them.
It’s a huge reassurance knowing that as a client we can rely on them not just to fix issues, but to proactively keep our systems running at their best. They’ve genuinely raised the bar for what IT support should look like and we’d highly recommend them to any business looking for a reliable, knowledgeable and supportive partner.
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Excellent team to work with. Customers are really at the core of what they do!
Understood the pain point, fixed it, job done!
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CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.