Hosted VoIP Services
CloudTech24’s hosted VoIP services increases the overall productivity of businesses by allowing their employees to multi-task.
It also enables the business to consolidate costs saved from more expensive traditional landline phone bills, which can then be redirected to other aspects of the business.
Voice over Internet Protocol (VoIP) is a digital telephone service in which calls are sent and received over the Internet.
This flexibility was key to our clients in the Covid:19 pandemic and now it ensures our clients have an improved ability to work remotely.
Our business VoIP service is cloud hosted and requires no additional onsite hardware. End users have the flexibility of connecting to the service using one of the following options:
- Hardware VoIP Phone Handset
- PC Application
- Smartphone Application (Softphone app)
We Let The Numbers Do The Talking
What is a Business VoIP service?
Our business VoIP service is cloud hosted and requires no onsite telecoms hardware.
Business VoIP means that you have a single phone system for multiple offices including home offices and workers on the move.
Features include call direction, line transfer, call groups and virtual receptionist management features.
All of which can help to reduce the time it takes to get the correct person in contact with a client, saving your business time and enabling you to be smarter.
As well as this, VoIP solutions can be cheaper and more versatile than their traditional counterparts, not to mention providing additional functionality.
The benefits of VoIP go a step beyond cost savings and telecommunications functionality.
By using the internet for voice calls, users can integrate their phone system with additional software options that provide enhanced functionality, and can be acquired with greater ease than if a traditional system was used.
If you are looking for a cost effective, highly flexible and modern phone system, please get in touch to talk to one of our VoIP consultants.
Security And Compliance
CloudTech24 uses strong encryption to protect voice data sent over the internet. The encryption stops unauthorized access and eavesdropping on calls, keeping private conversations private.
We use firewalls and advanced network security to make the VoIP infrastructure stronger. These measures keep us safe from cyber threats. They include malware, unauthorized access attempts, and other security risks. These threats could harm the system’s stability and users’ data.
We have access control mechanisms and strict authentication procedures to regulate system access. We use multi-factor authentication to add an extra layer of security. This ensures that only authorized personnel can access and manage the VoIP system. It reduces the risks of unauthorized access.
Regular updates and patches are rolled out systematically to address any identified security vulnerabilities promptly. This proactive approach to software maintenance ensures that the VoIP service remains resilient against emerging security threats.
CloudTech24 follows industry rules like HIPAA, GDPR, and others for its clients’ needs. Complying with these rules keeps users’ privacy and info safe when using VoIP services.
We use privacy measures to keep sensitive information safe. These measures include strong encryption and secure data storage. They follow privacy regulations and prevent unauthorized access or breaches to user data.
CloudTech24’s VoIP service has call recording features that follow regulatory requirements. This includes notifying all parties involved and securely storing recorded calls. These measures ensure compliance with regulations related to call recording and retention.
The VoIP system keeps detailed logs and audit trails. This helps with reporting and transparency. The logs make compliance audits easier. They also provide the necessary information to show adherence to regulatory standards.
CloudTech24 seeks certifications and attains compliance attestations. This shows that they follow specific standards. These certifications assure businesses that they have compliant solutions. They show a commitment to meeting security and compliance benchmarks that the industry recognizes.
In summary, CloudTech24’s Business VoIP Phone services focus on strong security measures and following regulatory compliance. This ensures that businesses can confidently use their VoIP systems. They can meet the strict requirements for protecting data and following regulations.
Reliability and Quality of Service
CloudTech24 keeps systems running smoothly and prevents communication problems. The VoIP infrastructure uses reliable technology and backup systems to stop service outages and maintain business communications.
We closely monitor the network and promptly fix any issues to prevent service problems. This proactive approach keeps the system reliable and ensures a good user experience.
CloudTech24 also has backup plans for unexpected problems. We have redundant systems and failover mechanisms to minimize the impact of hardware or network failures.
CloudTech24 focuses on providing high-quality voice calls and communication services. The VoIP system is designed to prioritize voice traffic, resulting in clear and reliable voice communications. To maintain consistent call quality, CloudTech24 uses bandwidth management and quality optimization mechanisms.
These mechanisms ensure clear and reliable voice calls, even during network congestion or varying internet bandwidth. The VoIP service supports high-definition (HD) voice codecs, which improve audio clarity and enhance the user experience. CloudTech24 demonstrates its commitment to quality through Service Level Agreements (SLAs).
These SLAs establish specific performance benchmarks, ensuring users consistently receive satisfactory service. Overall, CloudTech24’s Business VoIP Phone services are characterized by their reliable availability and dedication to delivering exceptional Quality of Service. This provides businesses with dependable and high-quality communication solutions.
Common FAQs about our Business VoIP Services
We often receive questions about our Business VoIP so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
What is a Leased Line?
A leased line is a dedicated private circuit between your office or data centre location via the ISP to connect you to the internet. Leased lines are essentially a data line or data link that are used by businesses to connect to the internet and to geographically distant offices. Leased lines are typically more expensive than other available internet connections but depending on location can provide significantly better network uptime, network speeds and with rated SLA’s.
What is FTTX?
FTTX, is “Fibre to the X” this is a generic term used for the termination point of optical fibre broadband service from a service provider.
What is FTTC?
FTTC, is “Fibre to the Cabinet”, this form of internet connection uses optical fibre to the local data cabinet/node with copper connectivity to the business premises.
What is FTTP?
Fibre to the premises, this form of internet connectivity uses optical fibre directly to the business premises.
What is the difference between FTTC and FTTP?
Unlike FTTC, FTTP is fully fibre connectivity to the business premises, these services are not as widely available to all businesses as FTTC. FTTP generally is slightly more expensive than FTTC but provides better network performance and speeds.
What is Business Broadband?
An internet connection is critical to modern businesses, internet connections come in many options for both home and business requirements, CloudTech24 specialise in robust internet connections for businesses – business broadband options are suited for business use and have better reliability, connectivity and line options than home broadband connections. Options to consider when choosing a business broadband connection are contended or un-contended connections, broadband speeds, network hardware, contract length and dedicated static IP addresses.
What is the best internet provider for small business?
CloudTech24 work with multiple providers to ensure we can assist with finding the best connectivity options for your business – the best provider is subject to the business location and available services at these locations.
What is an ISP?
ISP stands for “Internet Service Provider”, this is a company or organisation that provides network connectivity and internet access for personal and business use.
Can I have VoIP with desk phones?
Yes, you can use VoIP with desk phones. Contact us to discuss your specific requirements.
What happens with VoIP in the event of power outages?
In the unlikely event of a power outage, your VoIP is also likely to go down. This is owing to its dependency on a network, which will be down if it has no power.