Elite Business IT Support Guildford
Looking for effective and reliable IT support in Guildford and across the Surrey area? CloudTech24 are highly experienced and qualified IT providers working with SME organisations. With years of experience under our belts, we have partnered with many businesses from Guildford and the surrounding areas in Surrey, providing their IT services across a range of different industry sectors.
CloudTech24 are a one of the leading IT support companies in Guildford, with our Surrey offices in the neighbouring town of Woking, we know this area very well. But with the use of industry leading software, our remote management and help desk can support you wherever you are working from, as well as providing on-site support as required.
We know first-hand that Guildford has many professional businesses. Your business probably operates at a pace and level that you would expect in London. Our Surrey based managed IT support services provides reliable and high performing IT managed services for fast growing businesses and we are dedicated to keeping our customer systems running smoothly.
IT Support Guildford:
CloudTech24 provide bundled IT services in addition to more flexible and bespoke requirements, our Guildford IT support solutions include:
Why choose us for Business IT Support in Guildford?
- 24/7 support minimises any downtime. Our IT support team provide you with business hours or 24/7 remote support for both user devices and network infrastructure by phone and email. Our focus is on giving you fast and efficient resolutions to ensure your team are as productive as possible
- Expert Google Workspace and Microsoft 365 supportCloudTech24 are cloud experts and a recommended Google Workspace and Microsoft 365 (formerly Office 365) Partner. Contact us to find out how we support our clients with migration, support and management services for these cloud platforms.
- Real Time Monitoring. Our industry leading systems enable us to continuously monitor the performance and health of client systems. Enabling us to give you swift remote service and resolution to any technical issues you may face.
- Technology. CloudTech24 has established technology partnerships with a wide range of leading vendors, ensuring we allign to the best solutions for your business and leveraging discounts to ensure our services are efficient, secure and cost effective.
- Free IT Healthcheck. Take advantage of our free IT healthcheck
- UK Team. Our highly experienced and qualified IT support team are based in our London and Surrey office locations with easy access to Guildford. Our staff have all been background checked and vetted for your peace of mind and security.
- Cyber Security. Businesses are targeted by cyber criminals, protect your Guildford business and IT Systems with embedded cyber security protection and security monitoring by our London and Surrey analysts.
TRUSTED BY OVER 250 COMPANIES, INCLUDING:
Common Frequently Asked Questions about our Industry Leading IT Support services
We often receive questions about our IT services and how we can help with your business challenges so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
WHAT IS A MANAGED SERVICES PROVIDER (MSP)?
A managed service provider (MSP) is a outsourced IT provider that manages a client technical systems and/or technical support for staff members. With our wealth of experience, our IT Support in Guildford works with many businesses in different industry verticals as a managed service provider. Our Managed IT Solutions in Guildford can provide fixed cost IT Support with management of all your IT platforms and associated IT Services to deliver a better service and cost than an in house IT team.
WHAT ARE THE SKILLS REQUIRED FOR TECHNICAL SUPPORT?
Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house. CloudTech24 are experts with cloud solutions that can work with you as your trusted IT partner to optimise your Guildford business IT solutions and provide full management, Cyber Security and IT Support.
WHAT ARE YOUR SUPPORT HOURS?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
HOW MUCH DOES YOUR IT SUPPORT COST?
Our support services are calculated on a number of variables, including: Size of company, services required, number of offices and Support hours required. CloudTech24 can provide your Guildford IT Support inclusive of costs for embedded cyber security and software subscriptions such as Microsoft 365 (Office 365), Google Workspace (G Suite) and Dropbox.
DO YOU PROVIDE UNLIMITED IT SUPPORT?
CloudTech24 provide unlimited support on a fixed monthly cost, based on either 9/5 business operations or a 24/7/365 support agreement.
WE ALREADY HAVE AN IT TEAM IN-HOUSE, WHY WOULD WE REQUIRE YOUR SERVICES?
CloudTech24 work with a lot of organisations with dedicated IT resources in-house. In these environments, CloudTech24 provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale, cyber security consulting and project management for new solutions.
DOES CLOUDTECH24 PROVIDE BOTH REMOTE AND ONSITE SUPPORT?
CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.
DOES CLOUDTECH24 OFFER HOURLY OR BLOCK HOURS SUPPORT?
CloudTech24 provide both hourly and block hour support, our block hour consulting is suitable for Guildford businesses who are on a co-managed plan and have a frequent but not continuous requirement for IT support, Consulting or project implementation.
WHERE DOES CLOUDTECH24 PROVIDE TECHNICAL SUPPORT?
CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are based within a 50 mile radius of Guildford – and served from the CloudTech24 London and Surrey offices.
DO YOU PROVIDE CHEAP IT SUPPORT?
CloudTech24 focus on value added IT Support services in Guildford rather than being the cheapest service provider. Our years of experience, continuous system monitoring, cyber security protection and 24/7/365 services ensure high performing IT Support services for our customers.
HOW TO CHOOSE AN IT SUPPORT COMPANY?
Choosing the best IT support company for your organisation is a difficult decision, our recommendation for Guildford businesses to be to focus on working with a local Surrey based business who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services.
WHO PROVIDES THE BEST IT SUPPORT IN GUILDFORD
Offering 24/7/365 assistance with exceptional technical service, cyber security protection and the latest software, we’re biased but we believe CloudTech24 provides the best IT support in Guildford.
HOW ESTABLISHED IS CLOUDTECH24 AS IT SUPPORT IN GUILDFORD?
Launched in 2016, with its Head Office based in Woking on the outskirts of Guildford, CloudTech24 now supports over 150 businesses. Our huge growth has resulted from 24/7/365 remote support, cyber security expertise and strategic technical partnerships – all of which has allowed us to provide IT Support in Guildford both remotely and onsite to a continuously growing number of clients.
In need of award winning IT Support in Surrey, with embedded Cyber Security protection?
Ready to maximise your investment in your business IT support? Get in touch with CloudTech24 today and increase your IT efficiency and productivity, and discover the true potential your business can achieve with dedicated London IT Support.