Elite Business IT Support Reading
CloudTech24 offer first class 24/7/365 IT support in Reading and the surrounding Berkshire areas. This is combined with specialist knowledge in IT security and cloud technology. If you’re looking for expert advice, please get in touch.
CloudTech24 work with SME’s in Reading that recognise that their IT plays a key role in driving productivity and are a leading IT company in Reading, by using our fully managed IT support your business will have remote and on-site IT support as required, as well as proactive system monitoring and management.
Our forward-thinking approach means that your company is safe, secure and, most importantly, functioning in the most effective way possible, at all times. With an increasing demand for outsourced business IT services that are simply more dynamic and cost effective, this ultimately means you get back more time and resources to focus on your core business.
Our IT Services in Reading
Our Reading IT support services include:
Why Choose us for IT Support in Reading?
- 24/7/365 Reading IT Support. Having an IT issue? Our IT support team working in Reading can take your call or email and offer remote support at any time of the day or night and provide onsite on-site support for your project requirements
- You can trust us. All of our IT support team based close to Reading have been background checked and vetted for your peace of mind. Cloudech24 is also a recommended Partner for both Google Cloud and Microsoft 365.
- Free IT Healthcheck. Take advantage of our free IT healthcheck
- Real Time Monitoring. Our industry leading systems enable us to continuously monitor the performance and health of client systems. Enabling us to give you swift remote service and resolution to any technical issues you may face.
- UK Team. Our IT support teams are based across 2 offices in the South East for 100% UK Support.
TRUSTED BY OVER 250 COMPANIES, INCLUDING:
Common Frequently Asked Questions about our Industry Leading IT Support services
We often receive questions about our IT services and how we can help with your business challenges so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
WHY DO YOU NEED IT SUPPORT?
Organisations rely heavily on technology for the day to day running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.
WHAT IS A MANAGED SERVICES PROVIDER (MSP)?
A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members
WHAT ARE THE SKILLS REQUIRED FOR TECHNICAL SUPPORT?
Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.
WHAT ARE YOUR SUPPORT HOURS?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
HOW MUCH DOES YOUR IT SUPPORT COST?
Our support services are calculated on a number of variables, including: Size of company, services required, number of offices and Support hours required
DO YOU PROVIDE UNLIMITED IT SUPPORT?
CloudTech24 provide unlimited support on a fixed monthly cost, based on either 9/5 business operations or a 24/7/365 support agreement.
WE ALREADY HAVE AN IT TEAM IN-HOUSE, WHY WOULD WE REQUIRE YOUR SERVICES?
CloudTech24 work with a lot of organisations with dedicated IT resources in-house. In these environments, CloudTech24 provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.
DOES CLOUDTECH24 PROVIDE BOTH REMOTE AND ONSITE SUPPORT?
CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.
DOES CLOUDTECH24 OFFER HOURLY OR BLOCK HOURS SUPPORT?
CloudTech24 provide both hourly and block hour support, our block hour consulting is suitable for Guildford businesses who are on a co-managed plan and have a frequent but not continuous requirement for IT support, Consulting or project implementation.
WHERE DOES CLOUDTECH24 PROVIDE TECHNICAL SUPPORT?
CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are based within a 50 mile radius of Guildford – and served from the CloudTech24 London and Surrey offices.
DO YOU PROVIDE CHEAP IT SUPPORT?
CloudTech24 focus on value added IT Support services in Guildford rather than being the cheapest service provider. Our years of experience, continuous system monitoring, cyber security protection and 24/7/365 services ensure high performing IT Support services for our customers.
HOW TO CHOOSE AN IT SUPPORT COMPANY?
Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services.
In need of award winning IT Support in Berkshire, with embedded Cyber Security protection?
Ready to maximise your investment in your business IT support? Get in touch with CloudTech24 today and increase your IT efficiency and productivity, and discover the true potential your business can achieve with dedicated London IT Support.