Ralph Cayacap

As a 24/7 Cloud Technician, I provide round-the-clock IT support and system administration to ensure systems run smoothly and securely. My responsibilities include remote troubleshooting, endpoint management, and supporting clients across a wide range of cloud services. I play a key role in maintaining operational stability and delivering responsive technical assistance.

My core expertise lies in endpoint management, remote monitoring, and IT automation. I specialise in using tools like DattoRMM to streamline device provisioning and enhance support efficiency. I also bring strong troubleshooting skills across both Windows and Mac environments, with hands-on experience in patch management and scripting. I’m currently completing my NinjaOne Certified Technician qualification to further strengthen my capabilities in this area.

One of my proudest achievements is earning the Blue Team Junior Analyst certification, which sparked a deeper commitment to cybersecurity. I’ve since completed the Remote IT and Security Management Program by Kaseya, gaining practical experience in managing secure remote environments. Outside of work, I stay active through basketball, running, and regular workouts. I also enjoy building Gundam model kits