Nebula Reseller
Nebula reseller and partner
CloudTech24 partners with Nebula to deliver their industry-leading CallSwitch One solution to your business.
CallSwitch One is a unified communications platform that is underpinned by a powerful VoIP telephony system, allowing your employees to take their communications channels with them wherever they are working and on whatever device they choose. It includes a range of advanced call handling and management features that can be managed through one secure administration dashboard.
CallSwitch One features
CallSwitch One applications
CallSwitch One applications are available for desktop and mobile, allowing employees to take their communications channels with them wherever they go, however they work, and on whatever device they choose.
Secure administrative dashboard
The secure administrative dashboard is your window into your account, user profiles, and reports. Your information remains protected whilst being accessible from anywhere.
Advanced call management
The CallSwitch One VoIP solution offers a full suite of cloud-PBX tools to enhance the customer experience. The drag-and-drop call routing module offers an intuitive method to build call flows in minutes.
SMS messaging
CallSwitch One enables you to send SMS messages to individuals or across entire phonebooks. Compose messages and see how your message will appear to recipients, as well as viewing the price per recipient to ensure you stay within budget.
AI call transcripts & summaries
Boost productivity with AI call insights. CallSwitch One generates AI-powered call transcripts, with summaries and post-call action reports, giving your teams vital call information – no manual note taking, no re-listening.
Microsoft Teams
For businesses who use Microsoft 365, CallSwitch One enables your employees to use Teams desktop and mobile applications to make and receive voice calls without clicking out to other consoles, while making use of the full CallSwitch One range of features.
Call recording & cloud storage
Benefit from native cloud-based call recording, with a 90-day rolling call archive, secure data centre storage, and integration with leading cloud storage providers should you need to retain copies of your recordings. Automatic cloud-sync ensures your files are securely backed-up without added administrative tasks.
Network infrastructure
CallSwitch One is hosted in Google Cloud, benefitting from global availability, unlimited scalability, industry-leading resilience, and unrivalled DDoS prevention from a pioneering zero trust security model that serves more customers than any other cloud provider.
FAQs - Nebula reseller
Here are some answers to the most frequently asked questions we receive about being a Nebula partner and CallSwitch One reseller. If you have any further questions, just reach out to our team.
What is Nebula's CallSwitch One solution?
CallSwitch One is a cloud-based communications platform, backed by a VoIP phone system, that offers a cost-effective and easy way for your organisation to replace landlines or to upgrade from an existing VoIP phone service.
Can I keep my business landline number if I move to CallSwitch One?
Yes. We can transfer any of your existing numbers to the new system.
Does CallSwitch One integrate with other platforms?
CallSwitch One integrates with leading CRM platforms, as well as Microsoft 365 Teams, and cloud storage solutions – Azure, Google Drive, Amazon S3 and Dropbox.
What are the benefits of buying CallSwitch One through CloudTech24?
Working with CloudTech24 delivers a number of benefits:
- The deployment and integration of CallSwitch One is fully managed by CloudTech24
- Better security
- 24/7/365 support from our expert team
- One point of contact – no need to manage multiple tools or vendors.
Can CallSwitch One support remote and hybrid working?
Absolutely. The platform’s applications can be used on desktops and mobiles, so your team can be in touch wherever they are and on whatever device they choose.
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What our clients say about us
CloudTech24 were more expensive than my previous provide but quickly identified security issues with our setup, since transitioning to them we are assured of the capabilities of the team and the protection they offer, to allow us to concentrate on running the business
We recently had an issue with a potential breach, which they responded to immediately and gave us advice and best practice guidance. It’s one of the few renewals I have no problem signing off when it arrives!
They provide high-quality advice, excellent IT support, and fast service.
CloudTech24’s speedy response to questions is impressive.
Great team, fast support A+
We’ve been really impressed with CloudTech24 and the support they’ve provided to our business. They took over the management of our Microsoft 365 provisioning, backups, security, and 24-hour IT support, making the whole process seamless and straightforward.
Their team has been professional, responsive, and knowledgeable, giving us peace of mind that our systems and data are being properly looked after. Having reliable 24-hour IT support available has also made a big difference to our day-to-day operations.
We would definitely recommend CloudTech24 to any business looking for a dependable IT partner.
Fantastic team always sort out our problems fast
Great service from these guys. Very responsive, helpful, knowledgable and technically competent – we get excellent IT support from them.
Received detailed information and feedback that was clearly explained in a timely manner.
What a great team! I can’t recommend them highly enough.
Very helpful and resolved my issues quickly. Many thanks
Very helpful team, provided quick responses and services, highly recommend!
Great Team and services!
CloudTech24 have regularly provided outstanding support. The team are always responsive, polite, helpful and a pleasure to work with. A big thanks to all the team.
I work directly with CloudTech24 as a vendor of theirs, CloudTech24 are a very mature and forward thinking MSP. Their processes are carefully mapped out and diligently analysed – they carefully leverage AI and automation to assist with their day-to-day offerings with the customer as the forefront of their decision making.
Quick support by Ralph. Smooth service amidst difficult technicalities
I had full confidence when first dealing with the team at CloudTech24 as their communication from start to finish was exceptional and made me feel at ease. When IT is an essential part of business, it can be stressful when things go wrong but with CloudTech24 they have regularly exceeded my expectations.
Swift response and resolution to any issues. The Service Desk team are always proactive and helpful.
I had a fantastic experience when dealing with CloudTech24. Their team are quick, knowledgeable and friendly and they solved my issue very promptly.
We’ve partnered with CloudTech for many years now, and the team are always super friendly and are experts at what they do.
We’ve partnered with CloudTech24 for several years, and they always go above and beyond for their clients. They are a pleasure to work with, and we would 100% recommend them to anyone looking for IT support!
We’ve had the pleasure of partnering with CloudTech24 for several years, and it’s a relationship we genuinely value. They’re a fantastic team, always going the extra mile for their clients and bringing real care to everything they do. Great people, great attitude, and a joy to work alongside.
Very speedy response team
CloudTech24 always delivers on time.
We recently made the transition from an in-house IT setup to working with CloudTech24 as our first ever outsourced IT provider and we couldn’t be happier with the decision. From the very start, their professionalism, expertise and attention to detail have been outstanding.
Their knowledge of Microsoft 365 is second to none, but what really stands out is that their skills and support stretch far beyond that. They’ve guided us smoothly through the transition, provided clear advice at every stage and are always on hand when we need them.
It’s a huge reassurance knowing that as a client we can rely on them not just to fix issues, but to proactively keep our systems running at their best. They’ve genuinely raised the bar for what IT support should look like and we’d highly recommend them to any business looking for a reliable, knowledgeable and supportive partner.
Extremely quick and efficient response
The team have been great! Very easy to work with and keep things as simple as possible for me. Thanks again 🙏🏼
Working with CloudTech24 has been a genuinely smooth and valuable experience from start to finish. The onboarding process was structured and efficient, with the team taking time to fully understand our setup, risks, and goals before implementing any solutions.
Day-to-day, their support has been consistently reliable. Issues are handled quickly, often before they become real problems, and there’s a clear proactive approach rather than just reactive fixes.
Their cybersecurity expertise has also added a strong layer of confidence, we know our systems, data, and users are properly protected.
What stands out most is the level of service. Communication is clear, response times are fast, and nothing feels like too much trouble. They operate more like an extension of our team than an external provider, which makes a big difference.
Overall, it’s taken a lot of stress away from managing IT internally and allowed us to focus on growing the business, knowing everything behind the scenes is in safe hands.
Quick response
Excellent team to work with. Customers are really at the core of what they do!
Understood the pain point, fixed it, job done!
CloudTech24 manage our ICT equipment end-to-end, from sourcing and configuring laptops and devices to installing software, security tools and updates before issuing equipment to staff. New starters receive devices ready to use from day one, making onboarding smooth and efficient.
Their remote support is excellent, allowing issues to be resolved quickly with minimal disruption. The CloudTech24 team are responsive, knowledgeable and communicate clearly when supporting staff.
They also provide valuable business continuity support through spare laptops and rapid replacement arrangements, helping minimise downtime when issues arise.
CloudTech24 has also been instrumental in strengthening our cyber security, particularly through our Cyber Essentials and Cyber Essentials Plus journey. Their guidance, expertise and proactive approach have been invaluable.
Day-to-day support is consistently strong. They respond promptly to tickets, assist with troubleshooting, proactively flag suspicious emails and potential phishing attempts, and help us maintain a secure IT environment.
The account management is excellent. Our account manager understands our organisation, is responsive to our needs and acts as a trusted adviser rather than simply a supplier.
What stands out most is that CloudTech24 feels like an extension of our team. They are proactive, reliable and genuinely invested in helping us improve our IT infrastructure, security and ways of working.
Overall, we’ve been extremely happy with CloudTech24 and would have no hesitation in recommending them. Having worked in finance and operations for over 20 years and worked with a number of IT support providers during my career, I would say CloudTech24 has been the best IT partner I’ve worked with.