Support Services
Our team of IT support experts is on hand to provide you with comprehensive IT support. We have specialist skills that create reliable systems that are essential for operations.
We can help you with anything from setting up a new IT system to troubleshooting an existing one. As standard we offer remote IT support, so you can get help no matter where you are.
Remote Support
All of our support contracts include 24/7 support, 365 days per year. This enables us to provide efficient support so that you can focus on growing your business.
We provide on-site support to clients as requested and provide advice to all clients we are managing.
IT Consultancy and Specialist Services
In addition to IT support, we offer IT consultancy services. This includes project management, system implementations, and network design.
We also offer specialist services such as IT audits and data recovery.
Backup Solutions
As well as providing IT support, we also offer backup solutions. Our team can help you set up a backup system that suits your business needs.
We provide ongoing support to ensure that your backups are working correctly.
In the event of a cyber attack or massive systems failure, our disaster recovery services ensure that your downtime is kept to a minimum.
Cyber Security
We began life as cyber security consultants. CloudTech24 can also help you protect your business from cyber-attacks.
We offer a range of security solutions, including next-generation firewalls and anti-virus software. We will support you so that your business is as secure as possible.
The CloudTech24 IT Support Team
Our IT support services are designed to meet the needs of businesses of all sizes. From small businesses to large corporations, we have a solution that will suit you.
We have a team of IT support engineers with a wealth of experience and knowledge in all aspects of IT support, from network infrastructure and security to cloud computing and ITIL best practices.
We also have a state-of-the-art network operations centre (NOC) and security operations centre (SOC), which allows us to proactively monitor our clients’ IT systems 24/7/365 and respond quickly to any issues that may arise.
TRUSTED BY OVER 200 COMPANIES, INCLUDING:
IT Systems We Support
CloudTech24 IT support services cover a wide range of IT systems, including:
- Microsoft 365
- Google Workspace
- Windows & Exchange Servers
- Linux & Apache Servers
- Network Infrastructure
- Firewalls and antivirus software
- Wireless Networks
- Virtualisation Technologies
- Storage Area Networks (SANs)
- Hardware
As an IT provider, we scale businesses using appropriate tooling. We recommend only the best-fit technology and deliver award-winning service along with it.
About CloudTech24
Founded in 2016 by cyber security consultants, CloudTech24 has developed in to the MSP of choice for companies. We have unrivalled capabilities and we are a growing business. We look after over 200 managed customers worldwide.
Based in Woking, we provide IT support Woking and computer services to businesses across the South East of England as well as the rest of the UK.
We pride ourselves on our customer service and our team of IT experts are on hand 24/7 to provide you with support.
Common Frequently Asked Questions about our Industry Leading IT Support services
We often receive questions about our IT services and how we can help with your business challenges so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
WHY DO YOU NEED IT SUPPORT?
Organisations rely heavily on technology for the daily running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.
WHAT IS A MANAGED SERVICES PROVIDER (MSP)?
A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members
WHAT ARE THE SKILLS REQUIRED FOR TECHNICAL SUPPORT?
Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.
WHAT ARE YOUR SUPPORT HOURS?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods for your staff and managing your IT Infrastructure, backup and cloud systems.
HOW MUCH DOES YOUR IT SUPPORT COST?
Our support services are calculated on a number of variables, including: Size of company, services required, number of offices and Support hours required
DO YOU PROVIDE UNLIMITED IT SUPPORT?
CloudTech24 provide unlimited support on a fixed monthly cost, based on either 9/5 business operations or a 24/7/365 support agreement. Our IT support services include technical end user support, Desktop, Server and network support.
WE ALREADY HAVE AN IT TEAM IN-HOUSE, WHY WOULD WE REQUIRE YOUR SERVICES?
CloudTech24 work with a lot of organisations with dedicated IT resources in-house. In these environments, CloudTech24 provide co-managed IT solutions and specialist technical support, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new IT projects and implementations.
DOES CLOUDTECH24 PROVIDE BOTH REMOTE AND ONSITE SUPPORT?
CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.
DOES CLOUDTECH24 OFFER HOURLY OR BLOCK HOURS SUPPORT?
CloudTech24 provide both hourly and block hour support, our block hour consulting is suitable for Guildford businesses who are on a co-managed plan and have a frequent but not continuous requirement for IT support, Consulting or project implementation.
WHERE DOES CLOUDTECH24 PROVIDE TECHNICAL SUPPORT?
CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are in London, Surrey, Sussex, Hampshire and Berkshire – and served from the CloudTech24 London and Surrey offices.
DO YOU PROVIDE CHEAP IT SUPPORT?
CloudTech24 focus on value added IT Support services in Guildford rather than being the cheapest service provider. Our years of experience, continuous system monitoring, cyber security protection and 24/7/365 services ensure high performing IT Support services for our customers.
HOW TO CHOOSE AN IT SUPPORT COMPANY IN THE WOKING AREA?
Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT health check for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services in Woking.
In need of award winning IT Support in Surrey, with embedded Cyber Security protection?
Ready to maximise your investment in your business IT support? Get in touch with CloudTech24 today and increase your IT efficiency and productivity, and discover the true potential your business can achieve with dedicated London IT Support.
