Need Microsoft Dynamics Support?
CloudTech24 provides complete Microsoft Dynamics setup, configuration, management and ongoing support to businesses in London, Surrey, Sussex, Hampshire, Berkshire and across the UK.
What is Microsoft Dynamics?
Microsoft Dynamics is a cloud-based business applications suite that combines everything from Enterprise Resource Planning (ERP) to Customer Relationship Management (CRM). Microsoft Dynamics features over a dozen apps and add-ons that businesses can choose from to build a fully customised platform. The cloud service enables organisations to reshape specific business operations and apply unified management. This, in turn, facilitates increased productivity and efficiency within the workplace, enabling businesses to enjoy the rewards of business growth and higher profitability.
As a flexible and highly intelligent tool, Microsoft Dynamics 365 (Formerly Dynamics AX) can be adapted to fit any business or SME, from any industry background. There are two main ERP solutions available: Dynamics 365 Business Central and Dynamics 365 Finance & Operations. Business Central is built to expand as a company grows and is, therefore, more suited to SMEs, who can add services as they go. Whereas Finance & Operations tends to be utilised by larger-scale businesses who are internationally facing or share more complex needs.
In terms of CRM, Microsoft Dynamics is designed to help generate sales, boost customer retention and issue support, and also maintains a record of all platform activity. There are five CRM apps in total on Dynamics; these include:
Dynamics 365 Sales
Using a combination of CRM tools, Dynamics 365 Sales provides a complete view of customer engagement and prospect interactions. From this reliable data insight, you’ll gain a solid understanding of customer needs and how to plan future engagement for maximised conversions across client and supply chain management.
Dynamics 365 Customer Service
With the Dynamics 365 Customer Service app, you’ll have access to all of the data and AI tools you need to guarantee a positive customer experience and boost loyalty. From customer claims tracking to personalised replies, you’ll have the ability to resolve high numbers of queries in record-speed without compromising quality.
Dynamics 365 Field Service
If you deliver business offsite, Dynamics 365 Field Service is the ideal solution for you. Through a centralised cloud computing interface, all staff members will have access to resources and scheduling to ensure that every job is completed adequately.
Dynamics 365 Marketing
Take your marketing to the next level with Dynamics 365 Marketing. Boost acquisition and retention through effective nurture campaigns, join sales and marketing efforts, automate your messages to maximise client engagement – the possibilities are endless.
Dynamics 365 Project Service
Transform how you approach projects with Dynamics Project Service’s templates and planning tools. With this app, your teams will gain the ability to manage projects effectively and ensure project service automation.
Microsoft Dynamics offers a wealth of opportunities to promote increased productivity and business growth. However, in order to guarantee the best outcomes for your company, it’s important to align your business strategy with the right ERP and CRM solutions.
Premium-level Microsoft Dynamics Support
At CloudTech24, we have a depth of Microsoft Dynamics CRM knowledge and experience, and we’re keen to share it with you to help unleash the full potential of the cloud technology for your company. Like all technology, Dynamics is constantly evolving with new updates released on a regular basis. As a certified Microsoft 365 partner (previously Office 365), CloudTech24 is first in line to hear about developments and can secure exclusive offers for clients. We’ll ensure that your Microsoft Dynamics platform is always refreshed and we’ll cover staying abreast with updates so that you don’t have to.
As part of our Microsoft Dynamics support package, we deliver first-class configuration services. We’ll evaluate your current IT systems and take your business objectives into account to develop a strategic plan for setup and management. With Dynamics, you are only required to pay for the tools you use; therefore, in order to maintain cost-effectiveness, it’s vital to understand what apps you require fully. Dynamics is also entirely compatible with all other Microsoft business applications, and our specialist team seamlessly integrate the platform with your existing business systems. With our expert guidance, we’ll ensure that you’re operating with the right apps and solutions to obtain your goals while avoiding unnecessary costs.
Hands-on management and monitoring
We also facilitate full Microsoft Dynamics management and monitor your platform to provide a robust and supported CRM and ERP platform. Through our high-tech software, we track all system activity in real-time while simultaneously running performance checks. In doing so, we can establish comprehensive health and safety protection and keep your organisation secure and operating in the most effective way possible, 100% of the time. With our management services, your business will experience maximised uptime, and this will drive efficiency within your workforce.
If you require any further Microsoft Dynamics support, our elite team of experts are available 24/7 to provide remote assistance. Business never stops, and we understand this. That’s why we go above and beyond to ensure that your company have unlimited access to our support service.
Get in touch with CloudTech24 today to discover the best Microsoft Dynamics apps for your business. We can also run a FREE IT Health Check for your business.
Common FAQs about our Microsoft Dynamics Support services
We often receive questions about our Microsoft Dynamics Support so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.