What is Microsoft Dynamics 365?
Microsoft Dynamics 365 is a cloud-based business applications suite that combines everything from Enterprise Resource Planning (ERP) to Customer Relationship Management (CRM). Microsoft Dynamics features over a dozen apps and add-ons that businesses can choose from to build a fully customised platform. The cloud service enables organisations to reshape specific business operations and apply unified management. This, in turn, facilitates increased productivity and efficiency within the workplace, enabling businesses to enjoy the rewards of business growth and higher profitability.
As a flexible and highly intelligent tool, Microsoft Dynamics 365 (Formerly Dynamics AX) can be adapted to fit any business or SME, from any industry background. There are two main ERP solutions available: Dynamics 365 Business Central and Dynamics 365 Finance & Operations. Business Central is built to expand as a company grows and is, therefore, more suited to SMEs, who can add services as they go. Whereas Finance & Operations tends to be utilised by larger-scale businesses who are internationally facing or share more complex needs.
In terms of CRM, Microsoft Dynamics is designed to help generate sales, boost customer retention and issue support, and also maintains a record of all platform activity. There are five CRM apps in total on Dynamics; these include:
- Dynamics 365 SalesUsing a combination of CRM tools, Dynamics 365 Sales provides a complete view of customer engagement and prospect interactions. From this reliable data insight, you’ll gain a solid understanding of customer needs and how to plan future engagement for maximised conversions across client and supply chain management.
- Dynamics 365 Customer ServiceWith the Dynamics 365 Customer Service app, you’ll have access to all of the data and AI tools you need to guarantee a positive customer experience and boost loyalty. From customer claims tracking to personalised replies, you’ll have the ability to resolve high numbers of queries in record-speed without compromising quality.
- Dynamics 365 Field ServiceIf you deliver business offsite, Dynamics 365 Field Service is the ideal solution for you. Through a centralised cloud computing interface, all staff members will have access to resources and scheduling to ensure that every job is completed adequately.
- Dynamics 365 MarketingTake your marketing to the next level with Dynamics 365 Marketing. Boost acquisition and retention through effective nurture campaigns, join sales and marketing efforts, automate your messages to maximise client engagement – the possibilities are endless.
- Dynamics 365 Project ServiceTransform how you approach projects with Dynamics Project Service’s templates and planning tools. With this app, your teams will gain the ability to manage projects effectively and ensure project service automation.
Microsoft Dynamics offers a wealth of opportunities to promote increased productivity and business growth. However, in order to guarantee the best outcomes for your company, it’s important to align your business strategy with the right ERP and CRM solutions.
Premium-level Microsoft Dynamics Support
At CloudTech24, we have a depth of Microsoft Dynamics CRM knowledge and experience, and we’re keen to share it with you to help unleash the full potential of the cloud technology for your company. Like all technology, Dynamics is constantly evolving with new updates released on a regular basis. As a certified Microsoft 365 partner (previously Office 365), CloudTech24 is first in line to hear about developments and can secure exclusive offers for clients. We’ll ensure that your Microsoft Dynamics platform is always refreshed and we’ll cover staying abreast with updates so that you don’t have to.
As part of our Microsoft Dynamics support package, we deliver first-class configuration services. We’ll evaluate your current IT systems and take your business objectives into account to develop a strategic plan for setup and management. With Dynamics, you are only required to pay for the tools you use; therefore, in order to maintain cost-effectiveness, it’s vital to understand what apps you require fully. Dynamics is also entirely compatible with all other Microsoft business applications, and our specialist team seamlessly integrate the platform with your existing business systems. With our expert guidance, we’ll ensure that you’re operating with the right apps and solutions to obtain your goals while avoiding unnecessary costs.
Hands-on management and monitoring
We also facilitate full Microsoft Dynamics management and monitor your platform to provide a robust and supported CRM and ERP platform. Through our high-tech software, we track all system activity in real-time while simultaneously running performance checks. In doing so, we can establish comprehensive health and safety protection and keep your organisation secure and operating in the most effective way possible, 100% of the time. With our management services, your business will experience maximised uptime, and this will drive efficiency within your workforce.
If you require any further Microsoft Dynamics support, our elite team of IT experts are available 24/7 to provide remote assistance. Business never stops, and we understand this. That’s why we go above and beyond to ensure that your company have unlimited access to our support service.
Common FAQs about our Microsoft Dynamics Support services
We often receive questions about our Microsoft Dynamics Support so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
WHAT DOES A CRM SYSTEM DO?
CRM or “Customer relationship management” is a specialist software platform dedicated to managing both potential and existing client communications and interaction.
WHAT DOES AN ERP SYSTEM DO?
ERP or an “Enterprise resource planning” is a specialist software platform dedicated to managing business processes to manage day to day business operations.
WHAT IS MICROSOFT DYNAMICS?
Microsoft Dynamics 365 is a suite of dynamic business applications that combines ERP and CRM to enable digital transformation. Increase business productivity and efficiency with Microsoft Dynamics by using AI-driven insights to inform how you run your business. Customised services available for businesses of all sizes.
HOW MUCH DOES MICROSOFT DYNAMICS COST?
The cost of Microsoft Dynamics varies based on the number of tenants and type of apps you select. With Microsoft Dynamics, you pay per tenant and the apps available are: Marketing, Sales, Customer Service, Field Service, Finance, Operations, Commerce, Human Resources. As an official Microsoft Partner, CloudTech24 can help you to secure discounted Dynamics license rates with the support required to ensure success.
WHAT ARE THE BENEFITS OF MICROSOFT DYNAMICS
With Microsoft Dynamics businesses benefit from technology-driven insights easily accessible to all users, flexible and scalable services, cost-effectiveness, increased productivity and efficiency within the workforce, simple integration with other Microsoft services and data guaranteed data compliance and security.
IS MICROSOFT DYNAMICS EASY TO LEARN?
Yes, Microsoft Dynamics is designed to be user-friendly. Using apps on their own or together is simple which means that you can tailor-make a solution that meets your business needs and objectives. You can also easily add new apps as and when necessary; with Microsoft’s AppSource app market, finding the apps you need is straightforward.
WHICH CRM SOFTWARE IS BEST?
Microsoft Dynamics is a popular CRM software, favoured and widely used by many businesses across the UK and beyond. Microsoft Dynamics has all of the characteristics of a high-quality CRM tool, enabling organisations to boost efficiency and productivity across the workforce and boost overall business performance.
THE BUSINESS BENEFITS OF MICROSOFT DYNAMICS 365
Microsoft Dynamics 365 offers many business benefits including: intelligent data insights, excellent usability, enhanced security and compliance, improved productivity levels, more business flexibility and reduced costs. Ultimately Microsoft Dynamics 365 offers businesses all of the tools necessary for effective business transformation.
IS MICROSOFT DYNAMICS BETTER THAN SALESFORCE?
Salesforce and Microsoft Dynamics are the leading CRM and ERP platforms – Microsoft Dynamics integrates with the wider Microsoft 365 suite – speak to us today on how to optimise your Microsoft Dynamics platform and increase productivity.
IS MICROSOFT DYNAMICS 365 FREE?
Microsoft Dynamics is a licensed platform although Microsoft have initiated a promotion for Dynamics 365 solutions free of charge for up to 6 months to enable business productivity during the COVID-19 Pandemic.