What is network support in IT?
Managed network support services refer to the work undertaken by a specialised team to monitor, maintain, and optimise an organisation’s IT infrastructure.
This encompasses a wide range of tasks, from ensuring network security to troubleshooting connectivity issues and planning for future scalability.
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What do you get with managed network services?
Our IT infrastructure services are designed to ensure connectivity so your business runs smoothly without interruptions. Here’s what you can expect from us:
- Business-grade management of both LAN and WAN infrastructure
- Management of LAN hardware for both wired and wireless access
- 24/7/365 platform monitoring and network management
- Software support, vendor management and licensing
- Hardware warranty and hardware support
- Remote support and administration
- CT24 server
- Configuration management and backup
- Link and up-time monitoring
- Remote VPN and site-to-site VPN for connectivity between offices, data centres, cloud environments and remote users
- SD-WAN (Software-Defined Networking in a Wide Area Network) and SASE network providers
- Cloud firewalls and data centres hosted
- Network traffic monitoring and analysis
The benefits of IT infrastructure services
So, what does all of this look like in practice? What are the benefits of partnering with a managed network services provider?
Proactive monitoring
Continuous monitoring of your infrastructure’s health and performance is a core part of our managed network support.
By taking a proactive approach, we can identify and resolve potential issues before they impact operations. Our monitoring tools track network traffic, identify anomalies and provide valuable insights for optimisation.
Security management
Our security management services are designed to protect your organisation’s critical IT infrastructure and sensitive data. Sadly, cyber threats are becoming more sophisticated, so it’s vital that you take steps to protect your business from attack.
CloudTech’s managed network support services include implementing and managing security measures, from firewalls to antivirus software and intrusion detection. Regular security audits and updates are also included to stay ahead of emerging threats.
24/7 helpdesk support
Your networks don’t work to a 9-to-5 schedule, and nor do we. Your IT network support should include a 24/7 help desk support system, ensuring that whenever a problem arises, you have a knowledgeable team ready to provide timely assistance. This is critical to minimising downtime.
Performance optimisation
Performance optimisation elevates your network capabilities, ensuring efficiency, responsiveness, and a seamless digital experience for both users and applications.
Our managed network support teams work to optimise performance by analysing traffic patterns, identifying bottlenecks, and implementing solutions to enhance overall efficiency.
This includes considerations for bandwidth management and Quality of Service (QoS) configurations.
Scalability planning
The ability of your network to evolve and expand alongside your business is crucial. As companies grow, so do their network requirements.
IT network support includes planning for scalability by assessing current infrastructure and anticipating future needs.
Proactive planning ensures the network can seamlessly accommodate increased workloads and technological advancements.
Our managed network support services
From proactive monitoring to cutting-edge security solutions, we are your trusted partner in optimising and safeguarding your network infrastructure. Our services span a wide range of network support.
Fully managed network services
Our technical support team provide ongoing network monitoring and administration using cloud-enabled infrastructure.
Network security services
Protect your company from cyber attacks by working with our remote network security specialists.
IT infrastructure services
IT infrastructure services are designed to optimise your network performance and security (commonly coupled with our firewall services).
Enterprise-grade wired and wireless network infrastructure
For increased productivity, your infrastructure should be configured to secure best practices and organisational efficiency.
Remote management
We can monitor performance and update the security of your devices remotely. This gives us greater control without being required on-site, and it means we can respond quickly to any requests.
Day-to-day tasks
Our team can perform routine tasks remotely, such as security updates, WiFi password changes, switch port control and troubleshooting, without the delay that would occur with an onsite visit.
Network hardware management
Networked hardware components such as routers, switches, and firewalls all need maintenance and management. Our services include regular updates, configuration adjustments, and troubleshooting.
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Our Security Operations Centre provides continuous coverage and managed security services to improve security posture and safeguard business operations.
Why choose CloudTech24?
We are one of the leading managed network service providers.
Network-managed services are critical for businesses that don’t have the resources or expertise to secure and manage their own IT infrastructure effectively.
Our customers benefit from support that includes:
- 24/7/365 monitoring
- Rapid response times
- Specialist SOC expertise
FAQs about our managed network services
We often receive questions about our managed network services, so in this section, we’ll look at the answers to some of your FAQs. Of course, you can also pick up the phone and speak with us – we’re here to help.
WHAT IS NETWORK INFRASTRUCTURE?
Network infrastructure is the hardware and software that provides physical connectivity from your office devices to the internet, shared resources such as servers and printers, and inter-site connectivity, typically through switches and routers.
WHAT IS MANAGED NETWORK SUPPORT?
Managed network support is the outsourced management of networking functions and hardware. IT providers like CloudTech24 offer this service to ensure a client’s networks, infrastructure and devices are fully managed and supported.
WHAT ARE THE BENEFITS OF NETWORK-MANAGED SERVICES?
The top three benefits of having fully managed and supported networks include:
1. Updated and secured hardware
2. Backups and continuous performance monitoring
3. Optimisation of business applications through quality of service (QOS)
How Does An MSP Work?
MSP stands for Managed Service Provider. MSPs provide managed services to other businesses, organisations, or individuals.
The goal of an MSP is to efficiently manage and support their clients’ IT infrastructure and end-user systems.
What Are Managed Networks On My WiFi?
The term “managed networks” in the context of WiFi typically refers to a network infrastructure overseen, configured, and maintained by a Managed Service Provider (MSP) or a network administrator.
This approach is common in business environments where having a stable and secure network is crucial for daily operations.
Why Is My Network Managed?
Network management provides a comprehensive approach to ensuring that your network is secure, reliable, and aligned with the needs of your business. It lets you focus on your core activities while professionals handle the complexities of maintaining a robust and efficient network infrastructure.
What Services Are Offered By Managed Service Providers?
A managed service provider (MSP) is typically responsible for providing several services.
When it comes to IT, this can include infrastructure management and maintenance, cyber security, vendor coordination, and customer relationship management (CRM).
Do I Need Managed WiFi?
Managed WiFi depends on your specific business needs and priorities. If the technical aspects of network management, security, scalability, and reliability are better handled by external experts, opting for managed WiFi is a wise choice.