CloudTech24 has a modern approach to managed business IT support - our Managed IT services provides robust and supported platforms to deliver business productivity benefits.
CloudTech24 offer Business IT Support in London, Surrey, Sussex, Hampshire, Berkshire and across the UK. Our vision and approach is to minimise downtime and related inconvenience for your business by leveraging best of breed IT Solutions supported by our 24/7/365 service desk.
We’ve all felt the pain of when IT goes wrong. It can grind the whole business to a halt which can be hugely frustrating internally and externally. Your in house IT department, or that member of the team who got a reputation for being the most technically gifted, can feel incapacitated in what they are meant to be doing!
We have dedicated our Business IT Support approach to understanding and optimising the latest in technology and security to be relevant, while keeping costs down. This ultimately enables you to be more productive in managing and growing your business.
Our clients include SME’s from all sectors based in London, Surrey, Sussex, Hampshire, Berkshire and across the UK.
Through our industry leading software and hardware, as well as our remote management, helpdesk, and experienced team, we are equipped and ready to mitigate and resolve any IT related issues that your business may encounter.
The traditional Business IT support model requires site visits to fix issues and undertake maintenance. This method of response is slower, more inconvenient to you or your teams working day, and more expensive for your business.
As a modern business IT support provider, we deploy solutions that allow for:
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- Immediate remote access to your user devices and also network infrastructure
- Remote real time system monitoring (including managing Windows and 3rd party software updates)
- Business hours or unlimited 24/7/365 end user support via telephone or email
- On-site technical support in London, Surrey, Sussex, Hampshire, Berkshire and across the UK
- Expert G Suite and Microsoft 365 (we are recommended Google G Suite and Office 365 Partners)
- Remote business IT support from our HQ based in Woking, Surrey and London office locations.
Remote support and management of your business is achievable because we utilise business grade solutions, in both hardware and software, to allow for nigh-complete remote access and administration. This means our experienced team can quickly and efficiently resolve any issues that you may have with minimal downtime.
Our team will be able to constantly monitor the performance and health of your systems, whilst performing routine tasks such as software updates, remotely and discreetly in order to fix potential problems before they develop.
Changes that we can do remotely to your infrastructure may vary. Basic infrastructure changes such as the changing of a WiFi password, network reconfiguration, network/device connectivity troubleshooting and more can be easily done without requiring an on site visit. Again this comes back to our vision to make you more productive and secure, keeping your costs down and enabling you to sustain and grow your business more effectively.
CloudTech24 provide support across all industries and verticals including:
- IT Support for Construction and Building companies
- IT Support for Accountants and Bookkeeping companies
- IT Support for SME (Small and Medium Enterprises) companies
- IT Support for Schools and Education
- IT Support for Engineering companies
- IT Support for Healthcare companies
- IT Support for Legal companies
- IT Support for Manufacturing companies
- IT Support for Non profit (not for profit) companies
Common FAQs about our IT Support services
We often receive questions about our IT support so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
Organisations rely heavily on technology for the day to day running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.
A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members
Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
IT Support services are calculated on a number of variables, including: Size of company, services required, number of offices and Support hours required
CloudTech24 provide unlimited IT support based on a fixed monthly cost based on either 9/5 business operations or a 24/7/365 support agreement
CloudTech24 work with a lot of organisations with dedicated IT resources in-house. In these environments, CloudTech24 provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.
CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.
CloudTech24 provide both hourly and block hour support, our block hour consulting is suitable for clients who are on a co-managed plan and have a frequent but not continuous requirement for IT support, Consulting or project implementation.
CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are in London, Surrey, Sussex, Hampshire and Berkshire – and served from the CloudTech24 London and Surrey offices.
CloudTech24 provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.
CloudTech24 provides competitively priced IT support and services – Our services are designed to provide Security and productivity benefits that can directly improve the performance of your staff by up to 35% based on an unmanaged, unoptimised and unsupported IT platforms. CloudTech24 focus on providing the correct level of IT support rather than purely focusing on delivering an inferior level of cheap IT support.
Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perfrom a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services.