CloudTech24 are an Award Winning Business IT support Company – our Managed IT service provides a fast and efficient service with support for your business platforms to deliver business productivity benefits whilst reducing costs.

CloudTech24 offer managed IT Support services in London, Surrey, Sussex, Hampshire, Berkshire and across the UK to small and medium sized businesses. Our vision and approach is to minimise downtime and related inconvenience for your business by leveraging best of breed IT Solutions supported by our 24/7/365 service desk.

We’ve all felt the pain of when IT goes wrong. It can grind the whole business to a halt which can be hugely frustrating internally and externally. Your in house IT department, or that member of the team who got a reputation for being the most technically gifted, can feel incapacitated in delivering management of your computer systems!

We have optimised our IT support solutions by dedicating our approach to understanding the latest in technology and cyber security to be highly effective, while keeping costs down. This ultimately enables you to be more productive and focus in running your business and growing your organisation.

Our Clients

Our clients include SME’s from all sectors based in London, Surrey, Sussex, Hampshire, Berkshire and across the UK. Through our industry leading and fully managed 24/7 IT support service for remote management our help desk and experienced team are focused on customer service and equipped to monitor, mitigate and resolve any IT related issues and business needs that you may encounter and support your business in achieving your goals.

Traditional IT support providers require site visits to fix issues and undertake maintenance. This method of response is slower, more inconvenient to you or your teams working day, and more expensive for your business. Our IT support engineers are available for remote support 24/7/365 to help your business with any IT issues and ensure optimised and streamlined operations as a trusted technology partner in addition to providing local support for onsite project and support requirements.

hand shake between clients in a meeting

As a modern business IT support service provider, we deploy solutions that allow for:

  • Immediate remote access to  your user devices  and also network infrastructure.
  • Continuous real time system monitoring and proactive maintenance of your IT Systems
  • Patch management and security updates for Windows, Mac, Linux, and infrastructure systems.
  • Award winning Windows, Linux and & Mac IT support and security services with business hours or unlimited 24/7/365 end user support via telephone or email.
  • On-site technical support in London, Surrey, Sussex, Hampshire, Berkshire and across the UK.
  • Expert Google Workspace and Microsoft 365 Setup, Migration, Resale, management and support.
  • Recommended cloud computing providers and recommended Google Workspace and Microsoft 365 partners.
  • Rapid response by our remote technical support from our offices in Surrey and London.
  • Highly trained Technical Support Engineers in our Helpdesk team, providing support for a wide range of technologies and services.

In addition to service desk support our technical experts constantly monitor the performance and health of your systems, whilst performing routine tasks such as software updates, remotely and discreetly provide preventative maintenance and fix potential problems before they develop. This level of service extends from staff workstations to your network infrastructure where basic infrastructure configuration changes such as the changing of a WiFi password, network reconfiguration, network/device connectivity troubleshooting can all be performed remotely from our technical engineers without requiring an on site visit. Again this comes back to our vision to make you more productive and secure, keeping your costs down and enabling you to sustain and grow your business more effectively.

CloudTech24 provide IT support across all industries and verticals including:

Common Frequently Asked Questions about our IT Support services

We often receive questions about our IT services and how we can help with your business challenges so we thought we would clear them up with some helpful FAQ’s below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.

Organisations rely heavily on technology for the day to day running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.

A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members

Managing and supporting a client infrastructure requires a deep understanding of technical aspects and how to resolve IT problems in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.

CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.

Our support services are calculated on a number of variables, including: Size of company, services required, number of offices and Support hours required

CloudTech24 provide unlimited support based on a fixed monthly cost based on either 9/5 business operations or a 24/7/365 support agreement

CloudTech24 work with a lot of organisations with dedicated resources in-house and IT expertise. In these environments, CloudTech24 support your internal team to provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.

CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.

CloudTech24 provide both hourly and block hour support, our block hour consulting is suitable for clients who are on a co-managed plan and have a frequent but not continuous requirement for IT support, Consulting or project implementation.

CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are in London, Surrey, Sussex, Hampshire and Berkshire – and served from the CloudTech24 London and Surrey offices.

CloudTech24 provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.

CloudTech24 provides competitively priced IT support and services – Our services are designed to provide Security and productivity benefits that can directly improve the performance of your staff by up to 35% based on an unmanaged, unoptimised and unsupported IT platforms. CloudTech24 focus on providing the correct level of technical support rather than purely focusing on delivering an inferior level of cheap support – this approach is why we are one of the leading IT Support Companies in the UK.

Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services to ensure we can provide the best managed solutions and peace of mind for your business.

CAN WE HELP?

Please get in touch with our team for more information. You can also book a free IT assessment in London, Surrey, Sussex, Hampshire, Berkshire and across the UK.

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