Woking IT support services
Our experts are on hand to provide you with comprehensive IT support. Utilising our team’s specialist skills and experience, we’re able to create reliable systems essential for business operations.
We offer remote business IT support, so you can get help no matter where you are or what time it is. From setting up a new IT system to troubleshooting an existing one, we’re here to help.
Here’s how you can benefit from a partnership with CloudTech24.
24/7/365 support
All of our support contracts include 24/7 support, 365 days per year. Our remote IT services provide efficient support so that you can focus on growing your business.
We provide on-site client support as requested and advice to all clients we manage.
IT consultancy and specialist services
Our team of professionals offers comprehensive IT consultancy in Woking tailored to meet the unique needs of your business.
From strategic planning to implementation and support, we are dedicated to delivering cutting-edge solutions that drive your efficiency, productivity, and growth.
Backup solutions
As well as providing IT support, we also offer backup solutions. Our team can help you set up a backup system that suits your business needs.
We provide ongoing support to ensure that your backups are working correctly.
Our disaster recovery services ensure minimal downtime in the case of a cyber-attack or massive systems failure.
Cybersecurity
We provide cybersecurity services in Woking, helping to protect your business from cyber-attacks.
We offer a range of security solutions, including next-generation firewalls and anti-virus software. We will support you so that your business is as secure as possible.
Managed Firewalls Woking
Endpoint Security & Anti-Virus Woking
Cloud Migration Woking
Remote Working Support Woking
Business Transformation Consultancy Woking
Business IT support in Woking
Our IT support services are designed to meet the needs of businesses of all sizes. From small businesses to large corporations, we have a solution that will suit you.
We have a team of IT support engineers with a wealth of experience and knowledge in all aspects of IT, from network infrastructure and security to cloud computing and ITIL best practices.
We also have a state-of-the-art network operations centre (NOC) and security operations centre (SOC), which allows us to monitor our clients’ IT systems 24/7/365 and proactively respond to any issues.
WHERE TO FIND OUR IT COMPANY IN WOKING
If you’re looking for an IT company in Woking, contact us for an IT consultation or health check, including a detailed security analysis.
Our head office is in the heart of Woking, and our help desk staff are located in Guildford, Elmbridge, Kingston, and Farnborough.
We will analyse and present our findings online, at your offices, or at our London or Surrey offices – it’s your choice.
TRUSTED BY OVER 250 COMPANIES, INCLUDING:
IT systems we support
We cover a wide range of IT systems, including:
- Microsoft 365
- Google Workspace
- Windows & Exchange Servers
- Linux & Apache Servers
- Network Infrastructure
- Firewalls and antivirus software
- Wireless Networks
- Virtualisation Technologies
- Storage Area Networks (SANs)
- Hardware
As an IT provider, we scale businesses using appropriate tooling. We recommend only the best-fit technology and deliver award-winning service along with it.
About CloudTech24
Founded in 2016 by cybersecurity consultants, CloudTech24 has developed into the managed service provider of choice. Today, we look after more than 200 customers worldwide.
From our head office in Working, we provide IT support services to businesses in the south-east of England and the rest of the UK.
We pride ourselves on our customer service; our team of IT experts is available 24/7 to support you.
IT support in Working – your FAQs
We often receive questions about our IT services from businesses in Woking. If you can’t find the answer to your question in the FAQs below, call our team or chat with us via the website.
WHY DO YOU NEED IT SUPPORT?
Organisations rely heavily on technology for the daily running of their business. Ensuring these systems are available, secure, backed up and optimised is crucial. You also need the required expertise of IT specialists in the event of a technical system failure.
WHAT IS A MANAGED SERVICES PROVIDER (MSP)?
A managed service provider is an outsourced IT provider that handles a client’s technical systems and/or technical support for staff members.
WHAT ARE THE SKILLS REQUIRED FOR TECHNICAL SUPPORT?
Managing and supporting a client infrastructure requires a deep understanding of technical aspects, management, processes, and customer service.
One of the key benefits of outsourcing this function is the ability to leverage a whole team of technical staff, which is less expensive than hiring in-house.
WHAT ARE YOUR SUPPORT HOURS?
CloudTech24 offers technical support either as a 9 to 5 service during standard UK working days or as a full 24/7/365 service, supporting your staff’s email and phone support and managing your IT infrastructure, backup, and cloud systems.
HOW MUCH DOES YOUR IT SUPPORT COST?
Our support services are calculated on a number of variables, including the size of your company, services required, number of offices and support hours needed.
DO YOU PROVIDE UNLIMITED IT SUPPORT?
CloudTech24 provides unlimited support at a fixed monthly cost, based on either 9-5 business operations or a 24/7/365 support agreement. Our IT support services include technical end-user, desktop, server, and network support.
WE ALREADY HAVE AN IT TEAM IN-HOUSE, WHY WOULD WE REQUIRE YOUR SERVICES?
CloudTech24 works with a lot of organisations with dedicated IT resources in-house. In these cases, we provide co-managed IT solutions and specialist technical support, including escalation paths, out-of-hours support, platform and security monitoring, hardware/software/licensing resale and project management for new IT projects and implementations.
DOES CLOUDTECH24 PROVIDE BOTH REMOTE AND ONSITE SUPPORT?
Remote support is included in all of our IT packages (with the exception of our co-managed plan). We ensure our clients use cloud-enabled technology so our engineers can remotely manage all systems.
In the event of a support requirement, we will connect directly with your systems to provide immediate support without the delay associated with site visits.
We don’t offer onsite support as standard, but our engineers can provide assistance onsite on an ad-hoc or block support basis as required.
DOES CLOUDTECH24 OFFER HOURLY OR BLOCK HOURS SUPPORT?
CloudTech24 provides both hourly and block-hour support. Our block-hour consulting is suitable for businesses in Woking that require frequent but not continuous IT support, consulting, or project implementation.
WHERE DOES CLOUDTECH24 PROVIDE TECHNICAL SUPPORT?
CloudTech24 provides remote technical support for organisations globally, but our focus is on UK organisations.
Most of our clients are in London, Surrey, Sussex, Hampshire, and Berkshire and are served from the CloudTech24 London and Surrey offices.
DO YOU PROVIDE CHEAP IT SUPPORT?
CloudTech24 focuses on value-added IT support services in Woking rather than providing cheap services. Our years of experience, continuous system monitoring, cybersecurity protection, and 24/7/365 services ensure high-performing IT support services for our customers.
HOW TO CHOOSE AN IT SUPPORT COMPANY IN THE WOKING AREA?
Choosing from the best IT companies in Woking is a difficult decision. We recommend focusing on companies that will perform a consultative review of your current platforms and offer a suggested approach.
CloudTech24 provides an IT health check for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services in Woking.
Need IT support in Woking with embedded cybersecurity protection?
Ready to maximise your investment in business IT support? Contact CloudTech24 today to increase your IT efficiency and productivity and discover what you could achieve with dedicated IT Support.