24/7/365 Fully Managed IT Support in Hastings
Achieve your organisation’s full potential with CloudTech24’s award-winning IT support in Hastings and across Sussex.
Our mission is to enable businesses through effective and logical IT solutions. We partner our specialist knowledge with powerful technical tools to generate maximum efficiency, security and productivity levels for every business we work with.
OUR IT SUPPORT SERVICES IN HASTINGS
As an area, Hastings has a broad economic base. With our knowledge of the Eastbourne and our first-class managed IT services, we can drive increased profitability for your business, helping you to surpass your competitors. CloudTech24 are one of the leading IT companies in Hastings and can assist with the following IT support and professional services in the Hastings area and across Sussex:
WHY CHOOSE CLOUDTECH24 FOR LONDON IT SUPPORT?
- Hastings IT Support. IT is a key cornerstone for any business. With this in mind, we’re focused on ensuring that your company has the support it needs to ensure your IT systems are running smoothly all of the time. That’s why we offer 24/7 IT support, with our team of IT support experts on hand round-the-clock to answer any questions you may have.
- UK Team. Our Hastings team is based at our mission control centre in the local area. You can get in touch with our friendly team by whatever method suits you best by telephone or email. Rest assured, everybody has been background checked and vetted.
- Real-time Monitoring. We utilise real-time monitoring to keep constant track of your IT systems performance. This advanced tool alerts us to any potential issues before they happen and signals when software updates are required. We use this information to provide a swift response and implement necessary changes to prevent any disruption to your business. We can even make these changes remotely via cloud integration.
- Trusted Supplier. We are delighted to be highly recommended by both our clients and by Google Cloud and Microsoft 365 (Office 365). As certified a partner of these two world-leading providers, we offer full Google Workspace and Microsoft Office 365 support and licensing for companies of any size.
- Free IT Health Check. CloudTech24 also provides IT health checks to every new and potential client, free of charge. Our health check covers a full review of your current IT systems and infrastructure, recognition of any issues or gaps, and then a recommendation of the most appropriate provisions. All of our IT checks are conducted by a highly qualified member of the CloudTech24 team.
TRUSTED BY OVER 250 COMPANIES, INCLUDING:
IT SUPPORT IN HASTINGS
We provide our IT Services to clients across East Sussex, which is why we have a remote support team who are available right on your doorstep. We also have additional support available at our head office in Surrey or London Support teams.
Get in touch for your FREE IT Health Check which includes detailed security. We will analyse and we can present our findings online, at your offices or at our offices. It’s your choice.
WHAT WE DO
CloudTech24 are an IT Company in Hastings and operate using high-tech monitoring and cloud technology to deliver continuous security, health, and performance automation. As a result, we can provide the greatest safety protection for your IT systems and ensure your systems function effectively 100% of the time. With your IT systems running at an optimal rate, you will experience maximum productivity within your business. Time formerly spent managing your IT systems can be reallocated to other more impactful business activities.
Our Hastings IT support staff, as well as the wider CloudTech24 team, are some of the industry’s best IT experts. We have a wealth of specialised knowledge and experience within the team, having worked in the field of IT for many years, and across many industries and disciplines.
We have also developed strong agreements and relationships with critical software and hardware providers over the years. This means that we’re always up-to-date with the latest technological developments and enhancements on the market. Our collective experience gives us confidence in knowing exactly how to facilitate the best in class solutions for our clients.
Our expert team also specialises in cybersecurity and we’re proud to offer the most advanced IT security solutions on the market. We use our knowledge to help businesses achieve optimal results from our IT support, facilitating exceptional IT systems management. We ensure your IT systems are 100% protected, 100% of the time. Alongside this, a number of our business partnerships are with some of the world’s major cybersecurity. With this said, we’re able to adopt a forward-thinking approach to IT support and source the latest, most effective cybersecurity options for our clients, all at a reasonable cost.
At CloudTech24, we’re committed to finding IT solutions that match your IT support needs. From the offset, we work closely with your organisation to gain a comprehensive understanding of your business objectives. We have both the knowledge and desire to stay abreast of relevant technology updates, as well as developing IT support solutions customised specifically to your business objectives.
Common Frequently Asked Questions about our Industry Leading IT Support services
We often receive questions about our IT services and how we can help with your business challenges so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
WHY DO YOU NEED IT SUPPORT?
Organisations rely heavily on technology for the day to day running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.
WHAT IS A MANAGED SERVICES PROVIDER (MSP)?
A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members.
WHAT ARE THE SKILLS REQUIRED FOR TECHNICAL SUPPORT?
Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.
WHAT ARE YOUR SUPPORT HOURS?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
HOW MUCH DOES YOUR IT SUPPORT COST?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
DO YOU PROVIDE UNLIMITED IT SUPPORT?
CloudTech24 provide unlimited support based on a fixed monthly cost based on either 9/5 business operations or a 24/7/365 support agreement.
WE ALREADY HAVE AN IT TEAM IN-HOUSE, WHY WOULD WE REQUIRE YOUR SERVICES?
CloudTech24 work with a lot of organisations with dedicated IT resources in-house. In these environments, CloudTech24 provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.
DOES CLOUDTECH24 PROVIDE BOTH REMOTE AND ONSITE SUPPORT?
CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.
WHERE DOES CLOUDTECH24 PROVIDE TECHNICAL SUPPORT?
CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are in London, Surrey, Sussex, Hampshire and Berkshire – and served from the CloudTech24 London and Surrey offices.
DOES CLOUDTECH24 PROVIDE 24 HOUR (24/7/365) IT SUPPORT?
CloudTech24 provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.
DO YOU PROVIDE CHEAP IT SUPPORT IN LONDON?
CloudTech24 provides competitively priced IT support and services – Our services are designed to provide Security and productivity benefits that can directly improve the performance of your staff by up to 35% based on an unmanaged, unoptimised and unsupported IT platforms. CloudTech24 focus on providing the correct level of technical support rather than purely focusing on delivering an inferior level of cheap support.
HOW TO CHOOSE AN IT SUPPORT COMPANY?
Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services.
In need of award winning IT Support in Sussex, with embedded Cyber Security protection?
Ready to maximise your investment in your business IT support? Get in touch with CloudTech24 today and increase your IT efficiency and productivity, and discover the true potential your business can achieve with dedicated London IT Support.
