Award Winning Business IT Support in Eastbourne
Are you seeking reliable, high-quality IT support in Eastbourne or across Sussex?
CloudTech24 are an IT company that has you covered from every angle. Our elite managed IT support services will eradicate the problems formerly affiliated with your IT systems and maximise productivity levels within your workforce. We guarantee 100% reliability, so you don’t have to worry. With your every IT needs to be protected by CloudTech24, you can concentrate your time and efforts on more meaningful business activity.
OUR IT SUPPORT IN EASTBOURNE
Our team know the Eastbourne area well and share the experience of working with businesses of all sizes, and across a broad spectrum of industries.
The CloudTech24 team provide comprehensive IT support in Eastbourne and services in the following areas:
WHY CHOOSE CLOUDTECH24 FOR LONDON IT SUPPORT?
- Eastbourne IT Support. We pride ourselves on providing round-the-clock IT support services to our clients. Our friendly support team is on hand all day, every day, to facilitate remote assistance of both user devices and network infrastructure. Our 24/7 support service enables businesses to fun efficiently at all times, 365 days a year.
- UK Team. Based in the local Eastbourne area, our team of specialists has in-depth knowledge of supporting organizations in Eastbourne. You can trust that our staff is speaking from experience and they are contactable by phone or email. Every member of our team has also been fully background checked and vetted.
- Real-time Monitoring. We use the industry’s latest technology to offer unique real-time monitoring. With this, we can perform round-the-clock tracking and updates to check the health, security, and performance of your IT systems. We’re then able to discover any issues before they have occurred and facilitate swift response and remediation to eliminate the risk of downtime.
- Trusted Supplier. CloudTech24 is a certified partner of both Google Cloud and Microsoft 365 (formerly Office 365). This places us in a favourable position when sourcing solutions for you. We can even share exclusive knowledge and discounts when available. We are also highly reviewed by our past and current clients.
- Free IT Health Check. CloudTech24 provides full site review to all new and prospective businesses free of charge, in the form of a comprehensive IT health check. A member of our highly-trained team performs the review, and it includes an assessment of your current systems, with any gaps or issues highlighted and discussed with you. Based on the information collected in the health check and our conversations with you, we will then make an IT support proposal outlining the best provisions for your organisation, at a budget that suits you.
TRUSTED BY OVER 150 COMPANIES, INCLUDING:
NEED IT SUPPORT IN EASTBOURNE?
We provide our IT Support Services to clients in Eastbourne and across Sussex, which is why we have a remote support team based at our head office in Surrey and London office locations.
Get in touch for your FREE IT Health Check which includes detailed security. We will analyse and we can present our findings online, at your offices or at our offices. It’s your choice.
WHAT WE DO
CloudTech24 is a modern, fully managed and supported solutions provider, leading the future of IT. We use the latest, high tech software and hardware to facilitate record speed response and top-quality embedded cybersecurity monitoring to protect your company. To achieve this, CloudTech24 operates using advanced cloud technology in conjunction with dynamic monitoring and management systems. Via our premium technologies, we execute continuous health and security checks to monitor the performance of your IT systems. This enables us to identify any potential issues before they happen and therefore eliminating the risk of downtime for your business.
Ensuring full protection against IT security threats is crucial for any business; however, cybersecurity can often be a difficult task to master. Perhaps you’re looking to gain expert security advice, or you need a safeguarding upgrade, whatever your IT support requirements are, we make protecting your IT systems simple. We’re IT, security specialists, with years of experience working in this area. We have also built partnerships with many of the world’s best providers, and therefore gained an exclusive awareness of the most-effective solutions available. Your company is in safe hands with CloudTech24; we have the technology and specialist knowledge to ensure your IT systems are fully protected, at all times.
In addition to our premium IT support systems, we also offer elite IT support customer service. Every member of our team is an IT expert with a passion for helping companies to succeed. Your business objectives dictate our approach to IT support, and our professional staff will work hard to identify the most effective IT solutions for your organisation and ensure that you benefit from the full rewards. We can even develop optimised solutions in-house customised to your specific IT support needs, and our team will be there to provide assistance every step of the way.
Common Frequently Asked Questions about our Industry Leading IT Support services
We often receive questions about our IT services and how we can help with your business challenges so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
WHY DO YOU NEED IT SUPPORT?
Organisations rely heavily on technology for the day to day running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.
WHAT IS A MANAGED SERVICES PROVIDER (MSP)?
A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members.
WHAT ARE THE SKILLS REQUIRED FOR TECHNICAL SUPPORT?
Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.
WHAT ARE YOUR SUPPORT HOURS?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
HOW MUCH DOES YOUR IT SUPPORT COST?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
DO YOU PROVIDE UNLIMITED IT SUPPORT?
CloudTech24 provide unlimited support based on a fixed monthly cost based on either 9/5 business operations or a 24/7/365 support agreement.
WE ALREADY HAVE AN IT TEAM IN-HOUSE, WHY WOULD WE REQUIRE YOUR SERVICES?
CloudTech24 work with a lot of organisations with dedicated IT resources in-house. In these environments, CloudTech24 provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.
DOES CLOUDTECH24 PROVIDE BOTH REMOTE AND ONSITE SUPPORT?
CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.
WHERE DOES CLOUDTECH24 PROVIDE TECHNICAL SUPPORT?
CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are in London, Surrey, Sussex, Hampshire and Berkshire – and served from the CloudTech24 London and Surrey offices.
DOES CLOUDTECH24 PROVIDE 24 HOUR (24/7/365) IT SUPPORT?
CloudTech24 provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.
DO YOU PROVIDE CHEAP IT SUPPORT IN LONDON?
CloudTech24 provides competitively priced IT support and services – Our services are designed to provide Security and productivity benefits that can directly improve the performance of your staff by up to 35% based on an unmanaged, unoptimised and unsupported IT platforms. CloudTech24 focus on providing the correct level of technical support rather than purely focusing on delivering an inferior level of cheap support.
HOW TO CHOOSE AN IT SUPPORT COMPANY?
Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services.
In need of award winning IT Support in Sussex, with embedded Cyber Security protection?
Ready to maximise your investment in your business IT support? Get in touch with CloudTech24 today and increase your IT efficiency and productivity, and discover the true potential your business can achieve with dedicated London IT Support.
