24/7/365 Business IT Support in Crawley
Can you count on your IT Provider to keep your business running smoothly? CloudTech24 offers specialist IT support in Crawley and the surrounding Sussex area.
CloudTech24 are a leading IT Company in Crawley providing 1st-class managed IT support services managed by a team of highly qualified IT and cybersecurity specialists, who share tremendous knowledge of the field. Our experts have provided exceptional IT support to organisations of all sizes and across Sussex and surrounding areas.
OUR IT SUPPORT IN CRAWLEY
CloudTech24 have locally based experts providing IT support in Crawley and surrounding areas. With our solid knowledge of the area, we understand and can cater to the wide range of IT service needs of leading organisations in the area.
Our team are ready and waiting to help local businesses achieve their full potential. We’re an industry-leading fully managed and supported IT solutions provider, with the reliable technical and systems knowledge and experience your business needs. Our first-rate managed IT support in Crawley include:
WHY CHOOSE CLOUDTECH24 FOR IT SUPPORT IN CRAWLEY?
- Crawley IT Support. Business never stops, and neither does our IT support. We offer each and every client round-the-clock IT support. We want to ensure that your company can run securely and effectively at all times. To minimise downtime, our friendly IT support team are available 24/7 via either phone or email, to provide first-class assistance. With our exceptional monitoring and management systems, we have the capabilities to provide swift response and remediation remotely.
- UK Team. Our team in Crawley work from our locally based mission control room. Having worked with a high volume of organisations in Crawley previously, our experts share a fundamental understanding of the area and are ready and waiting to share their insight with you. Like all CloudTech24 staff, all Crawley team members have been background checked and vetted.
- Real-time Monitoring. You can trust in our IT support services. We offer advanced real-time monitoring that enables us to carefully track every aspect of your IT systems and follow the performance. We conduct health and security checks at every stage and through cloud integration, we can execute any necessary changes remotely, thus further reducing the risk of downtime.
- Trusted Supplier. CloudTech24 is a certified partner of both Google Cloud and Microsoft 365 (formerly Office 365). This places us in a favourable position when sourcing solutions for you. We can even share exclusive knowledge and discounts when available. We are also highly reviewed by our past and current clients.
- Free IT Health Check. CloudTech24 provides full site review to all new and prospective businesses free of charge, in the form of a comprehensive IT health check. A member of our highly-trained team performs the review, and it includes an assessment of your current systems, with any gaps or issues highlighted and discussed with you. Based on the information collected in the health check and our conversations with you, we will then make an IT support proposal outlining the best provisions for your organisation, at a budget that suits you.
TRUSTED BY OVER 150 COMPANIES, INCLUDING:
WHERE TO FIND OUR CRAWLEY OFFICE
We provide our IT Services to clients across Sussex, which is why we have a remote support team who are available right on your doorstep in Crawley. We also have additional support available at our head office in Send, Surrey.
Get in touch for your FREE IT Health Check which includes a detailed security. We will analyse and we can present our findings online, at your offices or at our London offices. It’s your choice.
WHAT WE DO
We currently support over 120 UK businesses and we’re focused on ensuring every business fulfills its IT objectives. To do this, we use a combination of high-tech software partnered with our specialist knowledge in IT support. We’re also able to generate personalised IT solutions in-house, tailored to specific business needs so that you can reap the full rewards of a tailormade application.
Our team of IT specialists in Crawley enables companies through advanced cloud technology and performance automation. With CloudTech24’s award-winning tools, we deliver exceptional management and monitoring of IT systems, including round-the-clock security, health and performance automation. The result? Your IT platforms remain protected from both technical glitches and cybersecurity risks at all times.
We equip your business with the market’s highest quality IT support, covering you from every conceivable angle and therefore accelerating efficiency and productivity levels within your business. With your IT systems fully functional and protected, your company will gain the momentum required for business growth and increased revenue.
We also specialise in IT security, so when it comes to protecting your crucial business IT systems, we have you fully covered. CloudTech24 has well-established business relations with providers across the globe; thus we share expert knowledge of the latest enhancements and technologies available. This high-class insight means that we’re capable of finding the best in class solutions for our clients. Our premium IT security protection ensures that your business is safe and functioning in the most effective way possible, 100% of the time.
Common Frequently Asked Questions about our Industry Leading IT Support services
We often receive questions about our IT services and how we can help with your business challenges so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
WHY DO YOU NEED IT SUPPORT?
Organisations rely heavily on technology for the day to day running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.
WHAT IS A MANAGED SERVICES PROVIDER (MSP)?
A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members
WHAT ARE THE SKILLS REQUIRED FOR TECHNICAL SUPPORT?
Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.
WHAT ARE YOUR SUPPORT HOURS?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
HOW MUCH DOES YOUR IT SUPPORT COST?
Our support services are calculated on a number of variables, including: Size of company, services required, number of offices and Support hours required.
DO YOU PROVIDE UNLIMITED IT SUPPORT?
CloudTech24 provide unlimited support based on a fixed monthly cost based on either 9/5 business operations or a 24/7/365 support agreement.
WE ALREADY HAVE AN IT TEAM IN-HOUSE, WHY WOULD WE REQUIRE YOUR SERVICES?
CloudTech24 work with a lot of organisations with dedicated IT resources in-house. In these environments, CloudTech24 provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.
DOES CLOUDTECH24 PROVIDE BOTH REMOTE AND ONSITE SUPPORT?
CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.
DOES CLOUDTECH24 OFFER HOURLY OR BLOCK HOURS SUPPORT?
CloudTech24 provide both hourly and block hour support, our block hour consulting is suitable for clients who are on a co-managed plan and have a frequent but not continuous requirement for IT support, Consulting or project implementation.
WHERE DOES CLOUDTECH24 PROVIDE TECHNICAL SUPPORT?
CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are in London, Surrey, Sussex, Hampshire and Berkshire – and served from the CloudTech24 London and Surrey offices.
DOES CLOUDTECH24 PROVIDE 24 HOUR (24/7/365) IT SUPPORT?
CloudTech24 provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.
DO YOU PROVIDE CHEAP IT SUPPORT?
CloudTech24 provides competitively priced IT support and services – Our services are designed to provide Security and productivity benefits that can directly improve the performance of your staff by up to 35% based on an unmanaged, unoptimised and unsupported IT platforms. CloudTech24 focus on providing the correct level of technical support rather than purely focusing on delivering an inferior level of cheap support.
HOW TO CHOOSE AN IT SUPPORT COMPANY?
Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services.
In need of award winning IT Support in Sussex, with embedded Cyber Security protection?
Ready to maximise your investment in your business IT support? Get in touch with CloudTech24 today and increase your IT efficiency and productivity, and discover the true potential your business can achieve with dedicated London IT Support.