Business IT Support in Brighton
Could your organisation benefit from powerful, ultra-modern IT support? CloudTech24 provides fully managed IT Support in Brighton, Sussex, and across the UK.
CloudTech24 are a leading IT Support company in Brighton enabling businesses through effective managed IT solutions that ensure continuous security, health, and performance for your business with our highly advanced cloud technology and dynamic systems management and monitoring. CloudTech24 takes care of your every IT need to allow you to focus your time and efforts on meaningful business activities.
OUR IT SUPPORT IN BRIGHTON
Brighton is home to many successful SMEs. Many of our staff have lived and worked in the area and therefore know exactly how to drive business growth through effective IT support. With our IT help, you can transform your business and obtain new levels of revenue to compete with your local counterparts and beyond.
CloudTech24 offers a plethora of IT support services designed to help your business take it to the next level. Our award winning IT support team can assist your organisation in the following areas:
WHY CHOOSE CLOUDTECH24 FOR IT SUPPORT IN BRIGHTON?
- Brighton IT Support. At CloudTech24 we understand that there are many complexities associated with IT. We also know that IT inconveniences can cause major disruption to the business. Because of these reasons, we provide round-the-clock unlimited IT support to provide remote assistance.
- UK Team. If you’re searching for expert IT support, our Brighton team are the people to help you. The team is on hand 24/7 to help you via telephone and email. Rest assured, all our staff are fully background checked and vetted.
- Real-time Monitoring. We pride ourselves on facilitating responsive system management via our advanced real-time monitoring system. We observe all of your IT systems activity, tracking any changes in performance, and highlighting potential issues. By conducting continuous security and health checks, we can guarantee that your business is always functioning at the highest efficiency level, with ultimate safety protection. If the monitoring system alerts us about anything, we’re able to facilitate a swift remote resolution.
- Trusted Supplier. We’re delighted to be highly reviewed by our clients. In addition to this we are also proud partners of both Google Cloud and Microsoft 365 (formerly Office 365). This official partner status means that we’re always the first to know about any updates and we can share unique discounted offers with you.
- Free IT Health Check. CloudTech24 offers every new and prospective organisation a free IT health check. For the health check, our expert Brighton staff firstly carry out a full assessment of your existing IT systems, highlight and discuss any gaps with you, and then finally make a recommendation on the best solutions for your business. This is our opportunity to learn more about your business and exactly what you are trying to achieve.
TRUSTED BY OVER 250 COMPANIES, INCLUDING:
IT SUPPORT IN BRIGHTON
We provide our IT Support and managed services to clients in Brighton and across Sussex, which is why we have a remote support team who are available right on your doorstep in Brighton. We also have additional support available at our Surrey and London offices.
Get in touch for your FREE IT Health Check which includes detailed security. We will analyse and we can present our findings online, at your offices or at our offices. It’s your choice.
WHAT WE DO
In the world of IT, it’s not enough to only react when a problem occurs. To get ahead of the curve, you need to adopt a proactive approach, and that’s exactly what we offer. We facilitate maximum efficiency for companies through 24/7 performance monitoring in real-time. Thanks to our real-time monitoring platform, we can conduct round-the-clock security and health checks to track the performance of your IT systems continuously. This allows us to identify and resolve problems before they happen, thus minimising downtime and boosting productivity within your business.
We also offer comprehensive cybersecurity protection for organisations of all sizes. The CloudTech24 team holds an extensive background in IT security, and over the years we’ve built partnerships and business relationships with some of the world’s best providers. So when it comes to protecting your IT systems, we are well versed and knowledgable in all aspects of cybersecurity. This places us in a favourable position to find the very best IT security protection for you, at a price that matches your budget.
In addition to our elite software, your business can also benefit from working alongside our professional team of IT specialists. From Google Cloud and Microsoft 365 support to security advice and disaster recovery; whatever IT support your business needs, we are here to assist you. We’ve helped over 120 companies achieve their full potential by maximising their IT capabilities through our IT support. With our collective knowledge and expertise, we have the ability to customise services in-house to ensure optimal application. Bespoke solutions mean that every organisation receives an IT professional services strategy, tailored to its individual business objectives.
Common Frequently Asked Questions about our Industry Leading IT Support services
We often receive questions about our IT services and how we can help with your business challenges so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
WHY DO YOU NEED IT SUPPORT?
Organisations rely heavily on technology for the day to day running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.
WHAT IS A MANAGED SERVICES PROVIDER (MSP)?
A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members.
WHAT ARE THE SKILLS REQUIRED FOR TECHNICAL SUPPORT?
Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.
WHAT ARE YOUR SUPPORT HOURS?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
HOW MUCH DOES YOUR IT SUPPORT COST?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
DO YOU PROVIDE UNLIMITED IT SUPPORT?
CloudTech24 provide unlimited support based on a fixed monthly cost based on either 9/5 business operations or a 24/7/365 support agreement.
WE ALREADY HAVE AN IT TEAM IN-HOUSE, WHY WOULD WE REQUIRE YOUR SERVICES?
CloudTech24 work with a lot of organisations with dedicated IT resources in-house. In these environments, CloudTech24 provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.
DOES CLOUDTECH24 PROVIDE BOTH REMOTE AND ONSITE SUPPORT?
CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.
WHERE DOES CLOUDTECH24 PROVIDE TECHNICAL SUPPORT?
CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are in London, Surrey, Sussex, Hampshire and Berkshire – and served from the CloudTech24 London and Surrey offices.
DOES CLOUDTECH24 PROVIDE 24 HOUR (24/7/365) IT SUPPORT?
CloudTech24 provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.
DO YOU PROVIDE CHEAP IT SUPPORT IN LONDON?
CloudTech24 provides competitively priced IT support and services – Our services are designed to provide Security and productivity benefits that can directly improve the performance of your staff by up to 35% based on an unmanaged, unoptimised and unsupported IT platforms. CloudTech24 focus on providing the correct level of technical support rather than purely focusing on delivering an inferior level of cheap support.
HOW TO CHOOSE AN IT SUPPORT COMPANY?
Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services.
In need of award winning IT Support in Sussex, with embedded Cyber Security protection?
Ready to maximise your investment in your business IT support? Get in touch with CloudTech24 today and increase your IT efficiency and productivity, and discover the true potential your business can achieve with dedicated London IT Support.
