Elite IT support Reading

CloudTech24 offer first class 24/7/365 IT support in Reading and the surrounding Berkshire areas. This is combined with specialist knowledge in IT security and cloud technology. If you’re looking for expert advice, please get in touch.  

CloudTech24 work with SME’s in Reading that recognise that their IT plays a key role in driving productivity and are a leading IT company in Reading, by using our fully managed IT support your business will have remote and on-site IT support as required, as well as proactive system monitoring and management.

Our forward-thinking approach means that your company is safe, secure and, most importantly, functioning in the most effective way possible, at all times. With an increasing demand for outsourced business services that are simply more dynamic and cost effective, this ultimately means you get back more time and resources to focus on your core business.

Our IT Services in Reading 

Our Reading IT support services include:

Why Choose us for IT Support in Reading?

  • 24/7/365 Reading IT Support – Having an IT issue? Our IT support team working in Reading can take your call or email and offer remote support at any time of the day or night and provide onsite on-site support for your project requirements
  • You can trust us – All of our IT support team based close to Reading have been background checked and vetted for your peace of mind. Cloudech24 is also a recommended Partner for both Google Cloud and Microsoft 365 – find out more about Google Workspace support and Microsoft 365 support.
  • Free IT health check – You can book a free IT health check with our in-house experts. We’ll analyse your current IT support and infrastructure and provide recommendations on how to optimising your business IT, productivity and cyber security
  • Real time monitoring – Our advanced systems allow us to continuously monitor the health of your systems. We can identify issues immediately and set about fixing them
  • UK Team – Our IT support teams are based across 2 offices in the South East for 100% UK Support

 

Common FAQs about our IT Support services

We often receive questions about our IT services and how we can help with your business challenges so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.

Organisations rely heavily on technology for the day to day running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.

A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members

Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.

CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.

Our support services are calculated on a number of variables, including: Size of company, services required, number of offices and Support hours required

CloudTech24 provide unlimited support based on a fixed monthly cost based on either 9/5 business operations or a 24/7/365 support agreement

CloudTech24 work with a lot of organisations with dedicated IT resources in-house. In these environments, CloudTech24 provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.

CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.

CloudTech24 provide both hourly and block hour support, our block hour consulting is suitable for clients who are on a co-managed plan and have a frequent but not continuous requirement for IT support, Consulting or project implementation.

CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are in London, Surrey, Sussex, Hampshire and Berkshire – and served from the CloudTech24 London and Surrey offices.

CloudTech24 provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.

Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perfrom a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services.

Contact us to learn about our 24/7/365 IT services in Reading

If your business requires services from one of the leading IT Companies in Reading or Berkshire, please get in touch today.

GET IN TOUCH