Elite IT Support in Southampton
Does your business require reliable, effective IT support in Southampton?
CloudTech24 are a leading IT Company in Southampton – Our managed IT service provide a combination of cloud technology and proactive system monitoring and management, we cover all of your IT needs to enable you to focus your time and efforts where it matters most for your business. We currently work with some of the UK’s fastest-growing companies and SMEs in Southampton, Hampshire and across the country, providing industry-leading personalised IT solutions to each client.
OUR IT SUPPORT IN SOUTHAMPTON
With CloudTech24, your business will benefit from our reliable and professional IT support services and ultimately gain a cutting-edge advantage in the Southampton area and beyond.
It’s our mission to help your organisation achieve maximum security and optimal performance of your IT systems. Our expert knowledge and experience in IT support allow us to deliver a wide range of premium IT solutions to facilitate this growth. Our IT support services in Southampton include:
WHY CHOOSE CLOUDTECH24 FOR IT SUPPORT IN SOUTHAMPTON?
- Southampton IT Support. CloudTech24 are one of the leading IT companies in Southampton, our IT Services ensures that your company can function effectively and efficiently, all day every day. Our technical experts are available 24/7 to answer any questions and offer remote support of bot user devices and network infrastructure.
- UK Team. Based at our mission control room close to Southampton, our IT support team are on hand to take your calls and emails whenever you have a question or require some extra assistance.
- Real-time Monitoring. We’re proud to facilitate real-time monitoring for our clients. Real-time monitoring enables our team to keep track of activity and behaviour in real-time, therefore allowing us to keep every aspect of your IT systems in check, at all times. Additionally, if a technical problem does arise, we can instantly find out what caused the problem and provide a swift response.
- Trusted Supplier. Over the years we have received exceptional reviews from clients and continue to do so today. As well as being recommended by organisations we work with, we’re also an approved partner of Google Cloud and Microsoft 365. We’re able to share the exclusive insight and benefits we receive as a result of these partnerships with our clients, in addition to unique deals.
- Free IT Health Check. We offer IT health checks to all new and potential clients at zero cost. Organisations benefit greatly from our assessment which includes a review of current IT services and infrastructure, analysis of any gaps and finally, an expert recommendation on the best IT provisions for your business.
TRUSTED BY OVER 250 COMPANIES, INCLUDING:
IT COMPANY IN SOUTHAMPTON
We provide our IT Support Services to clients across Southampton. We have a remote support team who live and operate in Basingstoke, Hampshire, and Portsmouth. areas. We also have additional support available from our London and Surrey office locations.
Get in touch for your FREE IT Health Check which includes detailed security. We will analyse and we can present our findings online, at your offices, or one of our offices.
WHAT WE DO
CloudTech24 are dedicated to finding the right IT support in Southampton for each company, our clients experience higher rates of efficiency across the business and enjoy the rewards of increased profits and business growth. We work closely with new and prospective clients to gain a clear understanding of their business and their business goals, to deliver bespoke IT professional services tailored to their specific needs. All within a reasonable budget.
Alongside our industry-leading software, CloudTech24 offers unlimited support of your systems with round-the-clock IT assistance. Our friendly team of experts are available to help you with any issues or queries 24/7 by telephone, email and instant messenger, along with site visits when required. Specialists in the field of IT support, CloudTech24 staff share a wealth of experience and knowledge across all industries.
Through advanced cloud integration, the CloudTech24 team have full remote access to your IT systems. With this, we deliver comprehensive system monitoring and management to facilitate continuous security, health, and performance automation. CloudTech24 has your IT systems covered from every angle; with our IT support, you can rest assured that your business is benefiting from ultimate cybersecurity protection and prime efficiency. Thanks to cloud integration, we can also guarantee proactive response and remediation before issues occur, and our team can work remotely to make any changes or updates, with minimal disruption to business.
As an IT security specialist and a leading fully managed and supported IT solutions provider, we have partnerships and strong business relations with some of the world’s key Software and Hardware providers. Our clients directly benefit from these relationships as we can ensure to provide best in class solutions to underpin their business security and productivity.
Common Frequently Asked Questions about our Industry Leading IT Support services
We often receive questions about our IT services and how we can help with your business challenges so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
WHY DO YOU NEED IT SUPPORT?
Organisations rely heavily on technology for the day to day running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.
WHAT IS A MANAGED SERVICES PROVIDER (MSP)?
A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members.
WHAT ARE THE SKILLS REQUIRED FOR TECHNICAL SUPPORT?
Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.
WHAT ARE YOUR SUPPORT HOURS?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
HOW MUCH DOES YOUR IT SUPPORT COST?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
DO YOU PROVIDE UNLIMITED IT SUPPORT?
CloudTech24 provide unlimited support based on a fixed monthly cost based on either 9/5 business operations or a 24/7/365 support agreement.
WE ALREADY HAVE AN IT TEAM IN-HOUSE, WHY WOULD WE REQUIRE YOUR SERVICES?
CloudTech24 work with a lot of organisations with dedicated IT resources in-house. In these environments, CloudTech24 provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.
DOES CLOUDTECH24 PROVIDE BOTH REMOTE AND ONSITE SUPPORT?
CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.
WHERE DOES CLOUDTECH24 PROVIDE TECHNICAL SUPPORT?
CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are in London, Surrey, Sussex, Hampshire and Berkshire – and served from the CloudTech24 London and Surrey offices.
DOES CLOUDTECH24 PROVIDE 24 HOUR (24/7/365) IT SUPPORT?
CloudTech24 provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.
DO YOU PROVIDE CHEAP IT SUPPORT IN LONDON?
CloudTech24 provides competitively priced IT support and services – Our services are designed to provide Security and productivity benefits that can directly improve the performance of your staff by up to 35% based on an unmanaged, unoptimised and unsupported IT platforms. CloudTech24 focus on providing the correct level of technical support rather than purely focusing on delivering an inferior level of cheap support.
HOW TO CHOOSE AN IT SUPPORT COMPANY?
Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services.
Looking for award winning IT Services in London, with embedded Cyber Security protection?
Ready to maximise your investment in your business IT support? Get in touch with CloudTech24 today and increase your IT efficiency and productivity, and discover the true potential your business can achieve with dedicated London IT Support.