Basingstoke-based IT Support
CloudTech24 offer a one-stop-shop for managed IT Support 247 in Basingstoke, Berkshire and around the UK.
We are an award-winning IT Company in Basingstoke assisting businesses with deploying technology solutions that facilitate not only increased security but also efficiency and productivity. Furthermore, our highly advanced IT Support system utilises cloud technology and proactive system monitoring and management, to maximise the IT performance of SMEs. Thanks to our dynamic IT services and support, you can shift your focus to where it matters most in your business. In conclusion, we cover all of your specialised or ad-hoc IT needs, giving you the freedom to reallocate the time and focus of your team to more strategic business activity.
OUR BUSINESS IT SUPPORT IN BASINGSTOKE
As the largest town in Hampshire, we undeniably understand the increasing level of business demand in Basingstoke. For this reason, our fully managed IT Support in Basingstoke is designed to help your organisation effectively manage this demand and achieve its full potential.
CloudTech24 are one of the leading IT Support companies in Basingstoke and offer a wide selection of premium IT support which covers your business from every angle. Our range of of IT professional services include, but are not limited to:
WHY CHOOSE CLOUDTECH24 FOR IT SUPPORT AND SERVICES IN BASINGSTOKE?
- Basingstoke IT Support. We understand that IT can be particularly complex; that’s why we are offering you an unlimited IT support service. At length, our team of specialists are available 24/7 with remote assistance to ensure that your organisation can take full advantage of an effective technology-driven approach. Your business is safe with us and can run effectively at all times.
- UK Team. If you’re looking for reliable support from IT experts, then look no further. Our Basingstoke team work with SME’s in the local area, London, and further afield to provide effectively, fully managed IT services. Reach your local team via whatever method of communication suits you best, 24 hours a day, seven days a week. You can have confidence and trust in us.
- Real-time Monitoring. We use responsive system management to deliver real-time monitoring. Through our real-time monitoring function, we record and observe all of your IT systems activity. By doing this, we can provide continuous security, health and performance checks. Our exceptional management means that your business is able to run as it should 100% of the time.
- Trusted Supplier. We take pride in our status as a Google Cloud and Microsoft 365 (formerly Office 365) partner because of the bonuses these partnerships allow us to share with our clients. As well as ensuring that the businesses we work with have the best in class IT solutions, we have the ability to pass on uniquely discounted rates to our clients too.
- Free IT Health Check. Furthermore, CloudTech24 can offer your business a free IT health check in Basingstoke to determine the most suitable IT and cybersecurity solutions. We’re proud to provide this service to every new and prospective client we work with, regardless of the size of business. Our professional team will assess your IT systems, discuss any concerns you may have and recommend the most worthwhile IT solutions.
TRUSTED BY OVER 250 COMPANIES, INCLUDING:
IT COMPANY IN BASINGSTOKE
We provide our IT Support Services to clients across Basingstoke. We have a remote support team who live and operate in Hampshire, Southampton and Portsmouth. areas. We also have additional support available from our London and Surrey office locations.
Get in touch for your FREE IT Health Check which includes detailed security. We will analyse and we can present our findings online, at your offices, or one of our offices.
WHAT WE DO
With CloudTech24, your business can undoubtedly benefit from receiving expert IT support from a team of highly knowledgeable IT specialists. Whether you need expert security advice or you’re looking to leverage cloud technology, our elite staff are here to help. In the same way we have facilitated industry-leading IT support for over 120 clients, we’ll use our IT expertise to work with your business to develop a personalised IT professional services strategy, offering support and advice every step of the way.
CloudTech24 guarantees that your IT systems are always safe and secure; we have partnerships with key providers of industry-leading security services. Thus, we have strong knowledge of all things IT security-related and are able to eliminate the risk of cybersecurity threats completely. Through our advanced IT management and monitoring service, we can constantly track the security and performance of your IT systems, ensuring that your business remains safe and secure at all times.
Alongside optimal security, CloudTech24 can offer your organisation maximum efficiency. Our round-the-clock performance monitoring enables us to execute high-quality IT systems health checks. We, therefore, have the ability to resolve potential problems before they develop, thus minimising any downtime for your company caused by IT glitches. Finally, CloudTech24’s forward-thinking way of working facilitates the function of these efficiency measures, all while performing routine tasks such as software updates.
Common Frequently Asked Questions about our Industry Leading IT Support services
We often receive questions about our IT services and how we can help with your business challenges so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
WHY DO YOU NEED IT SUPPORT?
Organisations rely heavily on technology for the day to day running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.
WHAT IS A MANAGED SERVICES PROVIDER (MSP)?
A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members.
WHAT ARE THE SKILLS REQUIRED FOR TECHNICAL SUPPORT?
Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.
WHAT ARE YOUR SUPPORT HOURS?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
HOW MUCH DOES YOUR IT SUPPORT COST?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
DO YOU PROVIDE UNLIMITED IT SUPPORT?
CloudTech24 provide unlimited support based on a fixed monthly cost based on either 9/5 business operations or a 24/7/365 support agreement.
WE ALREADY HAVE AN IT TEAM IN-HOUSE, WHY WOULD WE REQUIRE YOUR SERVICES?
CloudTech24 work with a lot of organisations with dedicated IT resources in-house. In these environments, CloudTech24 provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.
DOES CLOUDTECH24 PROVIDE BOTH REMOTE AND ONSITE SUPPORT?
CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.
WHERE DOES CLOUDTECH24 PROVIDE TECHNICAL SUPPORT?
CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are in London, Surrey, Sussex, Hampshire and Berkshire – and served from the CloudTech24 London and Surrey offices.
DOES CLOUDTECH24 PROVIDE 24 HOUR (24/7/365) IT SUPPORT?
CloudTech24 provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.
DO YOU PROVIDE CHEAP IT SUPPORT IN LONDON?
CloudTech24 provides competitively priced IT support and services – Our services are designed to provide Security and productivity benefits that can directly improve the performance of your staff by up to 35% based on an unmanaged, unoptimised and unsupported IT platforms. CloudTech24 focus on providing the correct level of technical support rather than purely focusing on delivering an inferior level of cheap support.
HOW TO CHOOSE AN IT SUPPORT COMPANY?
Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services.
Looking for award winning IT Services in London, with embedded Cyber Security protection?
Ready to maximise your investment in your business IT support? Get in touch with CloudTech24 today and increase your IT efficiency and productivity, and discover the true potential your business can achieve with dedicated London IT Support.