24/7/365 Business IT Support Farnborough

If you’re searching for modern, efficient and reliable IT support in Farnborough and across Hampshire? Your business will also benefit from our expertise in IT security and cloud technology.

Farnborough is an area we know well. Various members of our team have either lived in Farnborough or worked in one of the areas many technology centres. Learn more about us.

CloudTech24 are one of the leading IT Companies in Farnborough with a focus on supporting organisations in driving productivity and security for businesses. We utilise the latest technologies and cyber security insights in our work with SME’s.

Our IT Support in Farnborough include:

Why choose CloudTech24 for IT Support in Farnborough?

  • Farnborough IT Support – Our IT support in Farnborough offer business hours and 24/7/365 remote support by email or phone. So whether you have an issue with your user devices or your network, we can help to minimise downtime. If required, we can also make site visits. At CloudTech24, our aim is to ensure that organisations in Farnborough receive responsive IT support services that keep your workforce productive.
  • Trusted Supplier – You can trust our IT support team. Based near Farnborough in the UK, all of our staff have been background checked and vetted
  • G Suite and Microsoft 365 Support – We’re a recommended partner for both Google Workspace and Microsoft 365 – read more about our Google Workspace support and Microsoft 365 support
  • Free IT healthcheck – CloudTech24 are a respected IT Support company in Farnborough we offer all new and prospective clients with a free IT healthcheck to evaluate your current IT limitations.
  • Real time monitoring – Our modern and efficient systems enable us to monitor your systems at all times. We can identify performance issues and fix them effectively and remotely.

Have any questions? Or if you’d like to take up our free IT healthcheck, please get in touch. Our IT support team work in Farnborough and across Hampshire, London and the UK.

“We rely heavily on cloud and digital technology for our productivity. The set up and ongoing help desk support for all our operations is excellent. Highly recommended for G Suite, Office 365 and all network requirements”
– Client Google review.

 

Common FAQs about our IT Support services

We often receive questions about our IT services and how we can help with your business challenges so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.

Organisations rely heavily on technology for the day to day running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.

A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members

Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.

CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.

Our support services are calculated on a number of variables, including: Size of company, services required, number of offices and Support hours required

CloudTech24 provide unlimited support based on a fixed monthly cost based on either 9/5 business operations or a 24/7/365 support agreement

CloudTech24 work with a lot of organisations with dedicated IT resources in-house. In these environments, CloudTech24 provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.

CloudTech24 provides Remote support inclusive in all of our IT packages (with exception of our Co-Managed plan) – we ensures that our clients are using cloud enabled technology so our engineers can remotely manage all systems, in the event of a support requirement we can connect directly to your Desktops, Laptops, Servers, Infrastructure, Firewalls, Website and portals to provide immediate support without the requirement delay associated with site visits. CloudTech24 do not provide onsite support as part of our support plans but have an extensive team of engineers that can provide ad hoc onsite assistance on an hourly or block support option.

CloudTech24 provide both hourly and block hour support, our block hour consulting is suitable for clients who are on a co-managed plan and have a frequent but not continuous requirement for IT support, Consulting or project implementation.

CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are in London, Surrey, Sussex, Hampshire and Berkshire – and served from the CloudTech24 London and Surrey offices.

CloudTech24 provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.

Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perfrom a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services.

Speak to us about our free IT Health Check and report!

Our experienced team will assess your current IT services and infrastructure and identify any gaps and issues. As part of your health check, we’ll discuss any concerns you may have and make recommendations for the best IT provision for your business. All within your budget.

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