24/7/365 Business IT Support in Bracknell
Unsure if your IT support company in Bracknell is covering you from all angles? Talk to our experienced and highly qualified IT support in Bracknell and take up our offer of a free IT health check.
CloudTech24 work with businesses to provide 24/7 fully Managed IT support in Berkshire – to provide Remote IT support and onsite projects assistance. Our team are specialists in IT security and cloud technology – including Google G Suite (formerly Google Apps for Work) and Microsoft 365 Business support (formerly Office 365).
IT Support in Bracknell
Our IT support services include:
Why choose us for Business IT Support in Bracknell?
- Experienced & trusted team. Our team has a wealth of experience and utilises modern technology and systems. All of our team are UK based (close to Bracknell) and have been vetted and background checked
- 24/7 IT support in Bracknell. Our IT support team near Bracknell offer remote support to our clients by telephone or email, You can rest assured that we’re always here to help with any on-site support too if needed
- Proactive systems monitoring. Your systems will be monitored continuously to assess their performance and health. This means we are alerted to any IT issues immediately and can quickly fix the problem – ensuring your business can carry on running smoothly
- Book your free IT health check. We appreciate that you may not know us or our skill set yet. That’s why we always offer a free IT health check where we assess your current IT support and suggest ways we could improve your IT security, productivity and systems.
- Certified Partner. CloudTech24 are Certified Google Workspace partners and Microsoft 365 Partners (Previously Office 365).
TRUSTED BY OVER 150 COMPANIES, INCLUDING:
Common Frequently Asked Questions about our Industry Leading IT Support services
We often receive questions about our IT services and how we can help with your business challenges so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
WHY DO YOU NEED IT SUPPORT?
Organisations rely heavily on technology for the day to day running of their business operations, ensuring these systems are available, secure, backed up and optimised is a key requirement, and having the required expertise on hand in the event of technical system failure or staff support requirement.
WHAT IS A MANAGED SERVICES PROVIDER (MSP)?
A managed service provider is a outsourced IT provider that manages a client technical systems and/or technical support for staff members
WHAT ARE THE SKILLS REQUIRED FOR TECHNICAL SUPPORT?
Managing and supporting a client infrastructure requires a deep understanding of technical aspects in addition to management, processes and customer service, one of the key benefits of outsourcing this function is the ability to leverage a whole team of technical expertise with experience of running this for a multitude of other businesses, typically at a reduced rate to hiring in house.
WHAT ARE YOUR SUPPORT HOURS?
CloudTech24 operate technical support either as a 9/5 service during standard UK working days or as a fully 24/7/365 service supporting both email and phone support methods.
HOW MUCH DOES YOUR IT SUPPORT COST?
Our support services are calculated on a number of variables, including: Size of company, services required, number of offices and Support hours required
DO YOU PROVIDE UNLIMITED IT SUPPORT?
CloudTech24 provide unlimited support on a fixed monthly cost, based on either 9/5 business operations or a 24/7/365 support agreement.
WE ALREADY HAVE AN IT TEAM IN-HOUSE, WHY WOULD WE REQUIRE YOUR SERVICES?
CloudTech24 work with a lot of organisations with dedicated IT resources in-house. In these environments, CloudTech24 provide co-managed and specialist services, including escalation paths, out of hours support, Platform and Security monitoring, Hardware/Software/Licensing resale and project management for new implementations.
DOES CLOUDTECH24 PROVIDE BOTH REMOTE AND ONSITE SUPPORT?
CloudTech24 provide IT support 24/7/365 for many organisations that work outside of standard UK business hours and overseas offices. This has been a clear differentiator for our clients that work on a global basis with our teams supporting staff offices across the globe and including United States (USA), India, Singapore, China and many more.
DOES CLOUDTECH24 OFFER HOURLY OR BLOCK HOURS SUPPORT?
CloudTech24 provide both hourly and block hour support, our block hour consulting is suitable for Guildford businesses who are on a co-managed plan and have a frequent but not continuous requirement for IT support, Consulting or project implementation.
WHERE DOES CLOUDTECH24 PROVIDE TECHNICAL SUPPORT?
CloudTech24 perform remote technical support for organisations globally, but our focus is organisations that are domiciled out of the UK – The majority of our clients are based within a 50 mile radius of Guildford – and served from the CloudTech24 London and Surrey offices.
DO YOU PROVIDE CHEAP IT SUPPORT?
CloudTech24 focus on value added IT Support services in Guildford rather than being the cheapest service provider. Our years of experience, continuous system monitoring, cyber security protection and 24/7/365 services ensure high performing IT Support services for our customers.
HOW TO CHOOSE AN IT SUPPORT COMPANY?
Choosing the best IT support company for your organisation is a difficult decision, our recommendation would be to focus on leading companies who will perform a consultative review of your current platforms and offer a suggested approach. CloudTech24 provide an IT healthcheck for all new and prospective clients to identify areas for optimisation for our managed and co-managed IT services.
In need of award winning IT Support in Berkshire, with embedded Cyber Security protection?
Ready to maximise your investment in your business IT support? Get in touch with CloudTech24 today and increase your IT efficiency and productivity, and discover the true potential your business can achieve with dedicated London IT Support.