Apple Mac IT Support Specialists
Collectively, the CloudTech24 team share decades of experience working with Apple products and systems. This means that we are highly knowledgeable when it comes to understanding Apple best practices and can therefore deliver the best Apple support solutions. Whatever your business size or current circumstance, CloudTech24 has the tools and resources to assist every organisation.
Our Apple experts will begin by conducting a full on-site assessment of your business which involves familiarising themselves with your current IT systems and infrastructure, discussing any gaps or challenges you are facing along the way. We will also liaise closely with you to identify your company objectives and wider strategy. With this information, we will make a company case recommending the most useful Apple support provisions to enable your organisation to unlock its full potential.
Apple Mac OS support tailored to your business
We understand that no two businesses are the same; some firms rely entirely on Apple OS, whereas others operate using a mix of Apple, Microsoft and Linux systems. Whatever the architecture of your IT infrastructure, CloudTech24 has the technical knowledge and experience to configure and integrate your systems seamlessly. We’re pleased to offer our clients bespoke Mac services customised to the individual needs and goal of every organisation. We have highly-trained staff on hand to assist with internetwork compatibility and VoIP phone systems, as well as support for iPad and iPhones integration. Our main objective is to maximise uptime for your operating systems to drive efficiency and productivity throughout your workforce.
As part of our Apple support, we also offer comprehensive Apple OS management. Our elite team manages your operating systems to relieve the workload and pressure from your internal teams. We use a combination of advanced cloud computing with proactive system monitoring to ensure that your business and IT devices are able to function effectively round-the-clock. Through our enterprise-grade tools we provide full health, security and performance checks. With CloudTech24’s managed Apple support, you can have confidence in your IT systems to perform well and maintain the highest levels of health and security.
Proven expertise with our finger on the pulse
CloudTech24 have unique knowledge and a desire to stay up-to-date with the latest software and hardware developments. Over the years we have built solid relationships with major technological and cybersecurity providers, including Microsoft, Google, Sophos, Webroot and SentinelOne. Whenever a new enhancement lands on the apple store app we are the first to know about it. This covers both Apple certified hardware and software updates and the wider IT space. So when it comes to providing Apple assistance for your systems, we’re fully equipped to offer the most advanced support. Your Apple OS will therefore operate using the latest developments at all times and be protected by the strongest cybersecurity and network protection.
24/7 Apple Mac Support
CloudTech24 is here to provide 24/7 Apple assistance for your business. Our Apple OS specialists are available round-the-clock to offer remote support of both network infrastructure and user devices. Thanks to our high-tech cloud integration, we can issue changes and updates without making an on-site visit. This offers high cost and resource savings for your business; you’ll no longer need to waste time and money on IT support travelling to make the changes in person. Rest assured, when needed CloudTech24 will make visits to your site to facilitate additional support. We’re able to do this easily because we’re based locally.
If you’re seeking professional Apple support for macOS, Mac OS X (El Capitan, Mojave or Catalina) and Apple iOS, or for devices such as iMacs, MacBooks, MacBook Air, MacBook Pro or iMac Pro, CloudTech24 are here to help. Contact us to learn more about our Apple services and chat to one of our Apple specialists to organise your free IT health check. The future of your Apple operating systems starts today with CloudTech25 Apple support.
Common FAQs about our Apple Business Support services
We often receive questions about our Apple Business Support so we thought we would clear them up with some helpful FAQs below. Of course, you can also pick the phone up and speak with us as we would be more than happy to help.
HOW DOES THE IT SUPPORT PROCESS WORK?
Our IT Support covers every aspect of IT. We offer a 24/7 specialised IT Support service. Our IT experts are available round-the-clock to deliver remote assistance of both user devices and network infrastructure. You can contact us via telephone, email or instant messenger.
DO YOU PROACTIVELY MONITOR OUR APPLE MAC SYSTEMS?
Yes, we provide Apple macOS, Mac OS X and Apple iOS management and ongoing support, proactively managing your Apple Mac systems round-the-clock. Our IT technicians utilise the industry’s best monitoring and management tools alongside cloud integration to deliver constant security, health, and performance automation.
CAN I CALL YOUR HELPDESK IF I HAVE A TECHNICAL QUERY?
Yes, our specialised IT team is on hand 24/7 to answer your technical queries. We can provide technical assistance by either telephone, email or instant messenger. We offer remote support of both user devices and network infrastructure but we can also arrange an on-site visit as and when needed.
HOW QUICK CAN YOU LAUNCH YOUR IT SERVICES?
CloudTech24 have a dedicated projects team to assist with the onboarding of new clients and provision of new services to existing clients, Our technical support services can be launched with remote access software on your Apple Mac devices within 24 hours and provide continuous health and security monitoring in addition to facilitating our engineers with remote connectivity to perform 24/7/365 business IT support.
ARE MAC’S WORTH THE MONEY?
Macs are expensive however that’s because they are high-end hardware and are generally more durable and efficient over time. This is because each component of a Mac is specially optimised for optimal performance. Apple also releases regular software updates to consistently improve performance.
WHAT MACBOOKS ARE STILL SUPPORTED BY APPLE?
Generally Apple supports Macs with the latest software for up to ten years after purchase. However it’s important to take into consideration the type of Mac and year of release. It’s also vital to remain abreast with the latest software updates to maximise life and performance.
HOW DO I GET HELP WITH MY MAC?
At CloudTech24 we’re experts in everything Mac related and offer comprehensive Apple Business Support. To get help with your Mac, contact us to organise a free IT health check. From here we’ll assess your current Mac systems and recommend the best Mac provisions for you. We also provide ongoing 24/7 remote support for Macs.
DO MAC’S SLOW DOWN OVER TIME?
If you keep up-to-date with the latest Mac software updates, your Mac will retain its performance so long as it continues to be supported by Apple. Common causes for slower Macs include hardware issues, dated applications, and insufficient computer memory or hard drive space.
SHOULD I BUY A MAC OR WINDOWS LAPTOP?
This depends on personal preference. Mac and Windows laptops both have their pros and cons. Macs are generally more expensive but they are faster and they do last longer. Windows laptops are more customisable and there are far more options to choose from, however this means software updates have to account for the wide range of components which is sometimes problematic.
DO I NEED ANTIVIRUS FOR MAC?
Yes – although Mac’s are less prone to malware, they are not immune to cyber attacks. You should follow Apple best security practices, stay abreast with updates and use an anti-virus software to further protect your device. CloudTech24 offer Mac antivirus solutions and ongoing Mac monitoring and security support to maximise your cybersecurity protection.